Quality Visits, Policies & Procedures

1. Quality Visits, Policies & Procedures 20th & 21st August 2014 Jude Conlon – Head of Operations & Quality

2. Day 2 – 21st August 2014Quality VisitsPolicies & Procedures9:30am – 12:30pm

3. YourLife – Mechanics of FLEX, Delivery & Quality Workshops. • Welcome & Introductions • Housekeeping • Structure of the day • Recap & feedback from yesterday

4. Re-cap – The Mechanics of FLEX • What are the 3 YourLife Excellence Awards? • What are the requirements for registration? • What are the golden rules of quality? • What actions come with each stage of: Plan; Do; Check; Review ?

5. Aims & Objectives Aim:To understand the Quality Policies & Accreditation requirements as a B-Cap approved FLEX licence holder. Objectives To be able to navigate the on-line YourLife FLEX portal To understand be able to locate appropriate quality management policies & procedures • Appeals & Enquiries Policy • Sanctions Policy • Reasonable Adjustment & Special Assessment Requirements Policy • Maladministration & Malpractice Policy

6. Aims & Objectives cont… Objectives • To understand the requirements of FLEX licence and preparing for your Quality Advisor Visits • Learner / Student Support • Resources and Environment • Quality Management System • Administrative Arrangements • Assessment and Verification

7. Quality, Training & Support Visits 1 FLEX development session (building bespoke awards) 2 training sessions for FLEX facilitators (mechanics of FLEX & quality) 2 Quality visits per year (4 and 10 months) 2 Support Visits (review /evaluation / future development)

8. Using your Portal

9. Web Portal User friendly, bespoke and secure Accessible 24/7 Central hub for everything you need Two way communication via private messaging http://www.building-capacity.com Username = Your Life Password = YLflex2014

10. www.building-capacity.com

12. Your Life YLflex2014 Username = Your Life Password = YLflex2014

13. Scroll down for message area & area to upload files.

14. On your Portal Page: Scroll down to the bottom of page. This is where you can upload files or send messages to B-Cap

15. The Quality Assurance Pack FLEX Registration Forms FLEX Delivery Process Maps Feedback & Review Examples Course Evaluation / Feedback Form FLEX Licence Quality Advisor Reports Quality Indicators and Performance Criteria FLEX Policies & Procedures

16. Group Activity – Policies & Procedures Objectives To have an awareness of and be able to locate appropriate quality management policies & procedures • Appeals & Enquiries Policy • Sanctions Policy • Reasonable Adjustment & Special Assessment Requirements Policy • Maladministration & Malpractice Policy

17. Quality Visits - The 5 Step ProcessFLEX Licence Quality Advisor Reports 1) Learner / Student Support 2) Resources and Environment 3) Quality Management System 4) Administrative Arrangements 5) Assessment and Verification

18. Group Activity – Review Quality Indicators Objectives • To review the 5 Quality Indicators of the Quality Advisor Visit Report • To examine possible sources of evidence to demonstrate each of the quality indicators • To understand the requirements for these visits to comply with Pearson/Edexcel Assured • Handout required for activity: • Quality Advisor Visit Report • Flip-chart & pens

19. FLEX Licence Quality Advisor Reports 1) Learner / Student Support The organisation offers fair access to learning and assessment opportunities and is responsive to the needs of their learners / students

20. Resources and Environment FLEX Licence Quality Advisor Reports 2)Resources and Environment Organisations ensure that education or training programmes are delivered in a safe and healthy environment and that physical and staff resources are sufficient and of high quality

21. FLEX Licence Quality Advisor Reports 3) Quality Management System Organisationsensure that all education or training programmes are delivered within the scope of a proven quality management system

22. Administrative Arrangements FLEX Licence Quality Advisor Reports 4) Administrative Arrangements Administrative arrangements are clearly defined for programmes within the scope of the Edexcel Assured service

23. Assessment and Verification FLEX Licence Quality Advisor Reports 5) Assessment and Verification Organisations will ensure that all assessment and verification activities lead to valid and reliable decisions.

24. Always Remember The Golden Rules of Quality…

25. …Plan, Do, Check, Review

26. Launching FLEX – its over to you Agree internal communication strategy Agree communication strategy with B-Cap Agree & finalise YourLife brochure Agree strategy for roll out Agree next steps

27. Aims & Objectives Aim:To understand the Quality Policies & Accreditation requirements as a B-Cap approved FLEX licence holder. Objectives To understand be able to locate appropriate quality management policies & procedures • Appeals & Enquiries Policy • Sanctions Policy • Reasonable Adjustment & Special Assessment Requirements Policy • Maladministration & Malpractice Policy To be able to navigate the on-line YourLife FLEX portal

28. Aims & Objectives cont… Objectives • To understand the requirements of FLEX licence and preparing for your Quality Advisor Visits • Learner / Student Support • Resources and Environment • Quality Management System • Administrative Arrangements • Assessment and Verification

29. Questions & Evaluation

30. Contact Details Jude Conlon Head of Operations & Quality Building Capacity Limited Segedunum Business Centre, Station Road, Wallsend, Tyne & Wear, NE28 6HQ Email: Jconlon@building-capacity.com Tel: 0191 262 8029 Mobile: 07791867347 www.building-capacity.com