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Customer Experience CX is delineates term, about the experience of the customer’s (a person) alongside the product or services. The advantage of using the CX is to provide the facility to customers with the best solutions and also it is helpful for organizations to manage the business processes.
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Customer Experience (CX) SolutionsIndividual Interaction with Technology & Businesses
How Customer Experience Software Solutions helps Companies? Customer Experience CX is delineates term, about the experience of the customer’s (a person) engagement with product or services. Customer experience transforms helps to figure out what your customers care about the most, then design customer helps the companies or brands to deliver at their best Confidential @ SNAK INDIA Consultancy Services Pvt Ltd.
Precisely its defined by Bruce Temkin as “the perception that customers have of their interactionswith an organization.“ • According to a survey : Harvard Business Review • Surveyed 600 managers & executives of the world’s biggest brands and found 86% agree that CX is vital for success Confidential @ SNAK INDIA Consultancy Services Pvt Ltd.
Source : https://www.ironpaper.com/webintel/articles/improving-customer-experience-rx-cx/ Confidential @ SNAK INDIA Consultancy Services Pvt Ltd.
Customer Expectation • The Pareto principle — more familiarly known as the “80/20 Rule” — says that roughly 80% of effects (businesses) come from 20% of the causes (customers). Confidential @ SNAK INDIA Consultancy Services Pvt Ltd.
Importance of Customer Experience CX CX is useful for all organization & departments. For many businesses, it’s easy to forget that a repeat customer is not necessarily a brand evangelist, and a brand evangelist is not necessarily a repeat customer. the true purpose of CX is to make sure the two are blended across touch points and devices into one engaged participant who loyally supports your business. Confidential @ SNAK INDIA Consultancy Services Pvt Ltd.
Thank You • SNAK India Consultancy • IT Solutions Provider Firm India • www.snakindia.com/ This document is the property of SNAK India who owns the copyright thereof. The information in this document is given in confidence. This document (wholly or partly) may not be transmitted in any form (copied, reprinted, reproduced), without the written consent of SNAK India. Contents of this document or any methods or techniques available there from, must not be disclosed to any third party whatsoever. Confidential @ SNAK INDIA Consultancy Services Pvt Ltd.
