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Conflict Resolution Win Win--everybody feels they got a good deal

Conflict Resolution Win Win--everybody feels they got a good deal. Fair Fighting: Ground rules. Remain calm. Try not to overreact to difficult situations. By remaining calm it will be more likely that others will consider your viewpoint.

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Conflict Resolution Win Win--everybody feels they got a good deal

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  1. Conflict Resolution Win Win--everybody feels they got a good deal

  2. Fair Fighting: Ground rules • Remain calm. Try not to overreact to difficult situations. By remaining calm it will be more likely that others will consider your viewpoint. • Express feelings in words, not actions. Telling someone directly and honestly how you feel can be a very powerful form of communication. • If you start to feel so angry or upset that you feel you may lose control, take a "time out" and do something to help yourself feel steadier.

  3. Ground Rules • Be specific about what is bothering you. Vague complaints are hard to work on. • Deal with only one issue at a time. Don't introduce other topics until each is fully discussed. This avoids the "kitchen sink" effect where people throw in all their complaints while not allowing anything to be resolved. • No "hitting below the belt." Attacking areas of personal sensitivity creates an atmosphere of distrust, anger, and vulnerability. • Mediation- a neutral party bringing two sides together

  4. Avoid accusations. Accusations will cause others to defend themselves. Instead, talk about how someone's actions made you feel • Don't generalize. Avoid words like "never" or "always." Such generalizations are usually inaccurate and will heighten tensions. • Avoid "make believe." Exaggerating or inventing a complaint ­ or your feelings about it ­ will prevent the real issues from surfacing. Stick with the facts and your honest feelings.

  5. Destructive Conflict Conflict is destructive when: • one person has to give in too much (win-lose) • the dispute hurts a relationship • there is no agreement reached • there are uncontrolled emotions, anger, and raised voices • the conflict prevents or stops people from working

  6. Steps in Conflict Resolution 1. Define the Problem 2. set limits --agree on the points to be argued. 3. try negotiating-- suggest possible solutions--compromise--give a little to get a little Types of Conflict: Situational, personality differences, power struggles Example1. a brother and sister argue over the use of the bathroom Example 2. a coworker talks loudly next to your station at work while you are trying to work quietly Example 3. A parent sets a curfew too strict for a teens liking

  7. Constructive Conflict Conflict is constructive when it: • leads to resolution • builds a strong relationship with improved communication • opens people up to new ideas • leads to a win-win resolution • develops common goals • clarifies a problem situation and leads to positive change

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