Solunus deployed a team of a technical architect & consultants with deep expertise in implementing and integrating multiple systems to seamless allow data to flow between many external systems –such as JIRA, 8 * 8 Call Center and Microsoft Dynamics NAV 2009 R2 – and Salesforce CRM.
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The client is an industry expert providing retailers with a choice of on-demand self-scan inventory solutions via a solution-as-a-service model. The client has been offering their services for 42 years and is a market leader due to their incredible partnership model with their customers.
The client approached Solunus to help transform Salesforce platform to handle their projects, customer service request, and order placement.
Despite having been using Salesforce for a long time, the client hadn’t integrated the CRM with their other enterprise systems. Hence the processes and data were never in sync.The prime challenge was to connect Salesforce with multiple environments such as the MS Dynamics NAV 2009 R2 hosted in a public cloud environment, JIRA, and 8×8 Call Center.
The client envisioned automated processes to handle their projects and service requests in Salesforce CRM which required seamless dataflow between Salesforce and the above-mentioned external systems.
Business Impact through
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