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Take contact with Your Support Company, where ever you are in the world Please do NOT send test e-mails

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Take contact with Your Support Company, where ever you are in the world Please do NOT send test e-mails

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    4. PLM Support Contacts World Wide

    5. Support Service for Precision Farming Desktop Software (if ordered via WHOLEGOODS)

    6. Support Service for Precision Farming Desktop Software (if ordered via DIA Spare parts)

    7. The process (Whole goods)

    8. The process (DIA)

    9. The last step in the process

    10. Who is responsible for what?

    11. What do the SGS-Support Companies deliver? Register the Customer Publish downloadable Training material on the PLM-portal. Send Newsletters to the Customers Organize WebInAir meetings (1h) Deliver Individual Online Support for customers . Organize a Class room training (8h) per 10 customers The language used will be the language of the customer. The customer can claim the support services in a period of 24 months, starting from the date of registration. Class room trainings will be replaced by Individual Online Support if less than 10 participant. On the PLM-portal the consumption of points is tracked by the Support Companies and the Customers . When the points are all used the Service is stopped.

    12. Install & register the PFS software

    13. Entering the PLM-Portal Register the PFS software Install the PFS software Migrate towards the most recent version I have registered my PFS-desktop software a long time ago, but on my PLM-portal I see no PFS-User-ID nor a PFS-password Summary

    15. Entering the PLM-Portal Register the PFS software Install the PFS software Migrate towards the most recent version I have registered my PFS-desktop software a long time ago, but on my PLM-portal I see no PFS-User-ID nor a PFS-password Summary

    20. Summary

    29. If you are currently working with an older version, we strongly recommend you to migrate to the newest version. Hereto you must download all the intermediate versions in order not to lose your valuable field data Example: if you work currently with PFS 9.0 then you must install 9.5, then 10.0, then 10.5 and finally PFS11.0 Every installation does a specific conversion of your data. 4. Migrate to the newest version.

    35. Steps: Take a backup of your data Install the version that follows your current (old) version The software will un-install the old version automatically After installation start the software A message will show up: You are asked if the migration of your data can start, Click on YES Repeat the above steps until you reach the LATEST version

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