Colorado State University Lory Student Center Dining Services Program Review 2007

1. Colorado State UniversityLory Student CenterDining Services Program Review2007

2. Mission “to sell a variety of food and beverages, in a safe and sanitary environment for the best possible value to a diverse customer base at Colorado State University”

3. Historical Overview • 1962

4. 1968

5. 1984 – 1st Renovation

6. 1997 – Flood Damage

7. 2002 – Pre-Renovation

8. 2004 – Construction

9. 2004 – Grand Opening

10. 2004 – Eight self-operated venues and six partners

11. Strengths • Responsiveness to customers • Strong financial management tools • Employee satisfaction with work environment • Collaboration with College of Applied Human Sciences • Collaboration with Residential Dining Services on events and board plans

12. Awards Aspen Grille Restaurant

13. Awards Catering Services

14. Awards Best of CSU 2007 • Best Place to Hang Out Between Classes – 1st Place, Ramskeller • Best On-Campus Lunch Venue – 1st Place, Spoons • Best On-Campus Lunch Venue – 2nd Place, Panda Express • Best On-Campus Lunch Venue – 3rd Place, Ramskeller/That’s A Wrap (tie) • Best Bagel Shop – 3rd Place, Bagel Place • Best Smoothie – 3rd Place, Sweet Sinsations

15. Challenges

16. Challenges Maintain consistent and adequate staffing levels of student employees with their varying schedules and school being their primary focus Physical constraints of the Lory Student Center: • Only two service elevators • A shared back dock area with three truck bays that serve all retail operations, the CSU Bookstore, and other LSC departments and organizations • All receiving for the LSC must pass through a portion of the main kitchen and salad area to get to the rest of the building, creating security and sanitation issues • Limited metered parking for customers

17. Financial History

19. Convenience Accounts

20. Financial Reporting

21. Managers’ Weekly P&L

22. Unique Departmental Features • Hybrid approach of self-operated and franchise dining locations • 140 student employees, and 25 of these employees are in supervisory positions; 18 career staff

23. Student Support/Retention • Student employment • Event promotions • Internship programs • Academic partnership • RamWelcome

24. Meeting Changing Student Needs • Re-opening of Bagel Place 2 • Cram A Latte • Department of Food Sciences and Nutrition practicum • Hands-on experience • Local/sustainable • Bye Bye Wishbones, Hello Spoons

25. Support for Cultural Diversity • Guest chef at Aspen Grille • Jerry’s international menu • Cultural celebrations allowed to use kitchen equipment when possible • Support groups with freebies and coupons

26. Future • Remington House • Academic Instruction Building • New parking garage retail space • A commitment to continuous improvement through focus groups, one-on-ones, and survey mechanisms • Extend collaborative efforts with academics to integrate student learning • Improved sustainability efforts • Phase II Master Plan 2013

27. Any questions?