CONSTITUTION OF QUALITY MANAGEMENT SYSTEM AT THE UNIVERSITY OF ZAGREB Project leader: Prof. Mladen Andrassy, PhD

1. CONSTITUTION OF QUALITY MANAGEMENT SYSTEM AT THE UNIVERSITY OF ZAGREB Project leader: Prof. Mladen Andrassy, PhD A projectco financed by the National Foundation for Science, HigherEducation and Technological Development Program: 01 – Support of higher education reforms 01.02 – Establishment of institutional mechanisms for quality enhancement A project co financed by the National Foundation for Science, Higher Education and Technological Development

2. Law, Statute, Bologna process: maintenance, management and improvement of quality in university activities; • History, in various periods: marked by struggle for highest quality standards; • In recent time: through Senate and faculty councils; • In the new circumstances, with historical memory in mind: systematic and institutional approach (Proposition of the new statute: Board and Office) A project co financed by the National Foundation for Science, Higher Education and Technological Development

3. Aim and purpose • Preconditions for the organization of quality management system (Quality management board & office) • Active support to faculties and academies; • Promotion of high educational standards; • Internal and external quality surveillance; • Inclusion into national quality assurance network; A project co financed by the National Foundation for Science, Higher Education and Technological Development

4. Project team • Mladen Andrassy, PhD, FSB Zagreb • Josipa Bašić, PhD, ERF Zagreb • Aleksa Bjeliš, PhD, vice rector, University of Zagreb • Zdravko Krakar, PhD, FOI Varaždin • Valerija Križanić, Prof., FF Osijek • Tonči Lazibat, PhD, EF Zagreb • Borna Novak, student, PMF Zagreb A project co financed by the National Foundation for Science, Higher Education and Technological Development

5. Cooperation with other projects The Project coordinates its activity with two other projects running at the University of Zagreb: • Development of quality enhancement model at the faculty of law in Zagreb – Faculty of Law in Zagreb • Referral centre for quality assurance in HE institutions – Faculty of Organization and Informatics in Varaždin A project co financed by the National Foundation for Science, Higher Education and Technological Development

6. Quality management at UoZ • Quality surveillance at the University (until 2004, according to old HE law) - Internal: Senate, Committees, Faculty councils - External: National Council for HE - Evaluations and visitations by foreign and international organizations A project co financed by the National Foundation for Science, Higher Education and Technological Development

7. National Council for HE Rector Vice rectors University Senate Scientific FieldCouncils Agency for HE and Science Quality Management Board Office for Quality Management Faculty units for quality management Quality management at UoZ • Quality surveillance at the University (after 2004, according to new HE law and University statute) A project co financed by the National Foundation for Science, Higher Education and Technological Development

8. Project goals Establishment of preconditions for the constitution of the quality management system at the University of Zagreb System logistics: UNIVERSITY QUALITY MANAGEMENT OFFICE Immediate goals: - Office activity concepts and office initialization - Equipment of Office with human and material resources - Preparation of documents describing Office mission, tasks and functioning General goal: - building up of quality culture in the academic community A project co financed by the National Foundation for Science, Higher Education and Technological Development

9. Project activities • Review of quality system conditions at the University of Zagreb • Analysis of quality systems in neighbouring institutions • Education of project team members • Education of faculty representatives • Education of Office staff • Initiation of the Quality Management Office • Verification of Office functionality A project co financed by the National Foundation for Science, Higher Education and Technological Development

10. Review of quality system conditions at UoZ • Questionnaire on quality system at faculties: - State of quality management system initialization Vision, strategy, processes, importance of QA, QA systems • Organization and documentation of quality management system Personnel, documentation (system, teaching staff, curricula, infrastructure, teaching process) • Assessment of quality management system Evaluation and self-analysis, opinion of environment, evaluation of curricula, teaching process, teachers, exams, infrastructure, surveys • Other relevant facts Data bases, support to students and teachers, awarding of excellence, Bologna process A project co financed by the National Foundation for Science, Higher Education and Technological Development

11. Education of project team members • Visit to a representative HE institution Acquisition of knowledge on quality systems and institutional system organization • Report on visit outcomes Education of other project team members, members of Quality management board and faculty representatives A project co financed by the National Foundation for Science, Higher Education and Technological Development

12. Initiation of University Quality Management Office • Preparation of strategic documents • Education of Office staff • Office equipment • Testing of Office functionality A project co financed by the National Foundation for Science, Higher Education and Technological Development

13. Verification of Office functionality • Student survey - Survey preparation: - definition of survey rules - preparation of questionnaire - education of interviewers - Realization of survey - Data processing - Dissemination of results A project co financed by the National Foundation for Science, Higher Education and Technological Development