Payment Guests are able to pay with any cash, debit, or credit cards. There is an ATM available inside the building wh

1. Information • The website provides SoHo’s address information but not a map or driving directions. • The hours of operation are only available in person or over the telephone. • Posters inside the club detail information about specials and upcoming events • The kitchen menu is available for download online from the website. • Promotional materials are included with the bill. • Payment • Guests are able to pay with any cash, debit, or credit cards. • There is an ATM available inside the building where patrons can get cash if needed. • Payments with plastic must be done at the terminal because there is no portable debit machine. • Consultation • The consultation process includes asking servers what they recommend for food. Also customers can inquire what wines, beers and martinis the servers recommend to pair with their meals. • Specialized menus for catering services, along with event coordination are included in the consultation service as well. • Billing • SoHo offers multiple billing options during the day. • All lunches are tabbed and are presented at the end of the meal or when requested. • Separate cheques and split payment are available for groups. • The bill is itemized to ensure accuracy and clarity. • A customer comment card is included with every bill. • Order Taking • Reservations for lunch can be done over the phone or online using the OpenTable booking system. • Orders on the floor are written down and entered in a computer which send the order to the kitchen. • Drink orders are filled immediately by the server. • Core • SoHo is a bar and grill serving New York style meals and drinks for lunch. • Exceptions • Specialized food preparations for dietary preferences and needs are key exceptions in the restaurant industry. • Complaints from customers are met by special attention from management to ensure quick responses and decisions are made. • Hospitality • During the day there are no hostesses to initially greet customers at the doors because there are too many entrances to have each of them manned. • All servers greet customers as they encounter them. • Safekeeping • There are close parking facilities which are generally very full with business commuters. • There are entrances inside the Husky building and from the street. • There is also security provided by the Husky building