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Introduction

Introduction. Tjerk Terpstra Senior Policy Advisor ICT-facilities and 112 Ministry of Interior and Kingdom Relations The Netherlands. Emergency structure. Cutting card. Fire alarm. Mobile. 1 - 1 - 2. caller. Control room. victim. VOIP. Back-bone. Trauma team.

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Introduction

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Presentation Transcript

  1. Introduction • Tjerk Terpstra • Senior Policy Advisor • ICT-facilities and 112 • Ministry of Interior and Kingdom Relations • The Netherlands

  2. Emergency structure Cutting card Fire alarm Mobile 1 - 1 - 2 caller Control room victim VOIP Back-bone Trauma team Fix-line Buglar alarm Coast guard

  3. 112-structure • Only one emergency number (112) • Number 112 owned by KPN • Routing to the right PSAP by • internal network 5 network suppliers > 12 telecom suppliers Mobile From every PSAP to every control room 1 - 1 - 2 KPN caller VOIP Back-bone 24 fix - line PSAPs 1 mobile PSAP Emergency access points Growing group Fix-line buddy-system(back- up) > 10 network supplier > 40 telecom suppliers

  4. Control room KLPD: Airplanes Waterways Highways Train Automatic fire alarm Fire dep. 112 Ambulance Police In 1995 140 control center 25 security region's Military police Coast Guard Dutch National police agency (KLPD) Automatic Burglar alarm Certified call centers

  5. Victim Cutting card (car accident) • Trauma team and victim assistant • Car accident • Robbery • Rape • Murder • Other • Transport trauma team • independent of emergency org. • by car • by helicopter victim Trauma team: during accident at the place of the accident Victim assistant: after accident at home / in hospital

  6. E-call MSD: Minimum set of data FSD: Full set of data Accident information (status, # of passengers, type of auto) Foreign country Technical car information Private Call room FOCWA- DATABASE Call FSD Request for info Request for info 1-1-2 MSD Fire brigade Mobile Emer- gency room 1-1-2 Mobile Emergency Organization VOIP KPN-Infrastructure Police Fix-line Ambulance

  7. E-call (2) • Cars (original EU-project) • Investigations in The Netherlands • Transport dangerous goods • By truck • By train • By ship

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