BT MSL Consultation with CWU

1. IN CONFIDENCE BT MSLConsultation with CWU • 26 June 2013 • Neil Harris, Chris Amos

2. Allowances Review: Scope • 37 existing allowances in scope, including:- • KCOM On Call 15 People • KCOM (Hull) On Call 31 People • KCOM Torch Inconvenience / Overtime & on-call allowance 19 People • Virgin Media 55 people On Call Days Mon-Sat at • Virgin media 55 people On Call Nights Mon–Sat • Virgin media 55 people On Call Days Sunday • Virgin Media 55 people On Call Nights Sunday • Virgin Media 55 people On Call Days Christmas and Boxing Day • Virgin Media 55 people On Call Nights Christmas and Boxing Day • EE 16 people on Call Weekdays • EE 16 people on Call Weekends • EE 16 on people Call Bank Holidays • Petroleum jelly Allowance 17 People booking 0.37 per day • Legacy organisations in scope:- • KCOM (This includes employees from Jam IP, Nortel and Torch Telecom) • DNO • Virgin Media (This includes employees from Telewest and NTL) • EE (This includes employees from Freeserve)

3. Allowances Review: Initial findings • Minimal governance / approvals process around allowances, OT and Out of Hours • No standard time recording system in place • Allowance information / data managed tactically and inconsistently • A proportion of legacy allowances are required to meet customer SLAs. • Next steps: Working Group including Finance, HR, and BTMSL Operational Managers to capture and analyse 3-6 months of accurate data... • All allowance and legacy work streams to be identified. • All hours worked to be captured on a suitable system. • All call out data to be captured; including rota details and number of call outs for each area. • All OT and Callout to be matched to jobs within Work Manager • Where combined annual allowances for call out and OT, detailed cost-benefit analysis needs to be undertaken • ...review at each stage and further engagement with the CWU on the next steps and finalise allowance review