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Customerservicemetricsarenotjustaboutresponsetimes andresponserates.CSAT(customersatisfactionscore),isa metric that measures how happy people are with your product or service. the CSAT score is based on one, straightforward question: How would you rate your overall levelofsatisfaction?Inthiscase,it’susedtomeasurethelevel ofsatisfactionwithyoursocialcustomerservice Videoviews www.palsoftwares.com +1 (631)403-0883
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