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重大異常 知識管理 JDIC Knowledge Management

重大異常 知識管理 JDIC Knowledge Management. 台北科技大學管理學院 張瑞芬 院長 / 教授 Dean/Prof. Amy Trappey National Taipei University of Technology 交通大學管理科學系 張力元 教授 Prof. Charles Trappey National Chiao Tung University March 3, 2008. 2008 JDIC Case Statistics. 4.37 Million RMB/Year!.

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重大異常 知識管理 JDIC Knowledge Management

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  1. 重大異常 知識管理JDIC Knowledge Management 台北科技大學管理學院 張瑞芬 院長/教授 Dean/Prof. Amy Trappey National Taipei University of Technology 交通大學管理科學系 張力元 教授 Prof. Charles Trappey National Chiao Tung University March 3, 2008

  2. 2008 JDIC Case Statistics

  3. 4.37 Million RMB/Year! JDIC Direct Cost Estimates(Not including Opportunity Lost)

  4. Comparison of Standard and Actual JDIC Reporting Days

  5. Motivation and Objectives of JDIC KM • Reduce direct JDIC cost. • Reduce opportunity lost due to JDIC. • Improve JDIC documentation, investigation, and decision efficiency – time and cost. • Capture JDIC process knowledge. • Improve Apache’s capability in developing, producing and fulfilling high quality products with high efficiency and accuracy.

  6. 30 9 25 18 24 36 JDIC Behavior Model Overview (As-Is)

  7. 3 2 1 JDIC Behavior Model Overview (To-Be)

  8. 火險 JDIC Knowledge DocumentationSub-Processes各類重大異常呈報會簽呈標準程序 (2.1-2.2) 工傷

  9. X X 会签QIP 签回时间：0.5个工作日内。 会签内容：提出扎车制令实际满箱日，验货时间，验货结果，如有补鞋，需要注明最终的满箱时间。 （注：X如果以后采用电子表单,此会签则可取消） 材料 JDIC Knowledge DocumentationSub-Processes各類重大異常呈報會簽呈標準程序 (2.3-2.4) 扎車

  10. 出貨 JDIC Knowledge DocumentationSub-Processes各類重大異常呈報會簽呈標準程序 (2.5-2.6) 品質

  11. 結案 JDIC Knowledge DocumentationSub-Processes各類重大異常呈報會簽呈標準程序 (3-4) 裁決

  12. JDIC Knowledge DocumentationSub-Processes各類重大異常呈報會簽呈標準程序 (5)

  13. JDIC Electronic Documents各類重大異常電子表單 (2.1)

  14. JDIC Electronic Documents各類重大異常電子表單 (2.3)

  15. JDIC Object Model (1)Linking ERP data 呈報內容

  16. JDIC Object Model (2)Linking ERP data 會簽內容

  17. JDIC Object Model (3)Linking ERP data 會簽流程

  18. To-Be e-JDIC KM Principles • All reporting forms are electronic documents. • All reporting and signing processes are driven on-line (using a workflow engine). • All reporting interfaces are web enabled. • Each task execution is recorded, timed and monitored automatically. Delayed execution will be alarmed and notified. • Some data-fields of the JDIC forms are retrieved directly by querying the ERP or enterprise databases.

  19. Benchmarking of Standard, Actual, and To-Be JDIC Reporting Days

  20. Lesson Learnedfrom JDIC KM Initiatives • Crisp mission and objectives of KM initiatives • Capture and integrate multi-facets/views of knowledge • Close the gaps between IT task force and business units • Minimize the “cost” and “risk” of enterprise information systems (EIS - DSS, EDSS, BI, KM, …) • Maximize the successful rate of EIS

  21. Problem Main ERP - Department Problem – Group Problem Group A Problem Group B ERP - Personnel Problem Group A - Content Problem Group B - Content Problem - Reason

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