Organizational Information Systems

1. Organizational Information Systems Describe transaction processing systems. Describe management information systems and the support they provide for each functional area of the organization. Describe enterprise resource planningsystems Describe customer relationship management systems Describe supply chain management systems Discuss EDI and extranets

2. OrganizationalInformation Systems • Transaction Processing Systems

3. OrganizationalInformation Systems • Functional Area Information Systems • Functional Area Information Systems Reports • Information Systems for Specific Functional Areas

4. Information Systems for Specific Functional Areas

5. Organizational Information Systems • Accounting and Finance • Marketing and Sales • Production/Operations and Logistics • Human Resource Management

6. Organizational Information Systems • Enterprise Resource Planning Systems • Business Processes Supported by ERP Modules • Customer Relationship Management Systems • Customer Relationship Management Applications • Sales force automation • Marketing • Customer Service

7. Supply Chain Management Systems • supply chain management (SCM) • The Structure and Components of Supply Chains

8. Supply Chain Management Systems • Tiers of Suppliers • The Flows in the Supply Chain • Problems along the Supply Chain • Solutions to Supply Chain Problems • Using Inventories to Solve Supply Chain Problems • Information Sharing • Issues in Global IOS Design

9. Electronic Data Interchange and Extranets • Cultural Differences • Localization • Economic and Political Differences • Legal Issues

10. Electronic Data Interchange and Extranets • Electronic Data Interchange (EDI)

11. Electronic Data Interchange and Extranets • Extranets • Types of Extranets • A Company and Its Dealers, Customers, or Suppliers • An Industry’s Extranet

12. Electronic Data Interchange and Extranets