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Vocalcom Compliance

Vocalcom Compliance. Simon Harrison, VP Product Marketing. Compliant – PCI Secure IVR. Agent requests card details from caller. Touch tone digits removed. 1. 3. PSTN. Caller enters credit card digits by keypad. Agent cannot hear the touch tone digits but can hear the caller. 2. 4. www.

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Vocalcom Compliance

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  1. Vocalcom Compliance Simon Harrison, VP Product Marketing

  2. Compliant – PCI Secure IVR Agent requests card details from caller Touch tone digits removed 1 3 PSTN Caller enters credit card digits by keypad Agent cannot hear the touch tone digits but can hear the caller 2 4 www 6 Merchant payment Payment service provider 5

  3. PCI Compliance / Key Security • Encryption • Communication streams and signal messaging encrypted • SRTP for media stream encryption (RFC 4568 SDES voice and video) • TLS Security signal messaging encryption • Network Privacy (topology hiding) • Advanced security applied at each ‘leg’ in communication • Dynamic restrictions on ‘untrusted’ legs • Protection against DOS/SIP attacks • Rich message filtering rules: message size, number of headers, message body types, request type and more • Access lists, concurrent calls, layer 3 and SIP Dialog rate limiting

  4. Compliant - Ofcom • All of the tools to ensure Ofcom compliant • Original and new regulations • Includes all key metric management • 3% abandoned rate • No abandoned re-calls in less than 72 hours • Calls connected to agents within specified and set time frames • Interactive Voice messaging for non-marketing calls • Powerful callback configuration

  5. Thanks for your time Simon Harrison +44(0)7545258166 s.harrison@vocalcom.com

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