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2003-2004 Survey of Organizational Excellence Results & Action Plan

2003-2004 Survey of Organizational Excellence Results & Action Plan. The Survey of Organizational Excellence. Overall Agency Survey Response Rate: 61% Best Since 1998!. The Survey of Organizational Excellence.

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2003-2004 Survey of Organizational Excellence Results & Action Plan

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  1. 2003-2004 Survey of Organizational ExcellenceResults & Action Plan The Survey of Organizational Excellence

  2. Overall Agency Survey Response Rate: 61% Best Since 1998! The Survey of Organizational Excellence

  3. Employees were asked to respond to survey items which provide specific feedback. • Related survey items are grouped into constructs. • Results are summarized into five major dimensions. The Survey of Organizational Excellence

  4. Survey Item Scoring Positive Perception Strongly Agree: 500 points Agree: 400 points Feel Neutral: 300 points Disagree: 200 points Negative Perception Strongly Disagree: 100 pts Don’t Know/NA: 0 points The Survey of Organizational Excellence

  5. Interpretation of Scores Average of 400 or greater: Suggests area of strength in the organization Average greater than 300: Area perceived more positively than negatively Average less than 300: Area perceived more negatively The Survey of Organizational Excellence

  6. Dimensional Analysis • All TFS averages greater than 300 but lower than state averages • Two dimensions scored lower than 2002 The Survey of Organizational Excellence

  7. Areas of Relative Strength (Constructs) The Survey of Organizational Excellence

  8. Relative Areas of Concern (Constructs) Same areas of Concern as 2002 Negative Perception Positive Perception The Survey of Organizational Excellence

  9. WHAT IS THE AGENCY DOING IN RESPONSE TO YOUR FEEDBACK? The Survey of Organizational Excellence

  10. Action Plan • Formation of Employee Advisory Council • Publication of agency newsletter—beginning August 2004 • Formation of agency Communications Council • Internal communications workshop for agency leaders • Development of career ladders throughout agency • Salary equity studies The Survey of Organizational Excellence

  11. THANK YOU FOR YOUR PARTICIPATION IN THIS YEAR’S SURVEY • THE AGENCY IS COMMITTED TO CONTINOUS IMPROVEMENT AND WELCOMES YOUR FEEDBACK AND SUGGESTIONS! The Survey of Organizational Excellence

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