Using Communication skills

1. Using Communication skills Unit 1, Lesson 5 National Health Standards 1.5, 4.1, 4.2, 4.3, 8.1

2. Communication skills • How a person shares feelings, thoughts, and information with others • Best way to communicate • Speak in person • Speak on the telephone

3. Write a letter or text • Draw a picture • Use body language • Use sign language • Leave voice mail • Send an e-mail

4. Non-verbal communication • …Use of actions or body movements to express emotions and thoughts1 • Ignoring is a form of communication 1Meeks, Linda. Heit, Philip, Page, Randy. Health and Wellness. McGraw-Hill Glencoe. 2008. p. 41.

5. Express feelings clearly • I-messages • You-messages • Mixed messages

6. Listen to the speaker • Maintain eye contact • Ask questions • Nod your head

7. Make sure you understand • Check for comprehension • Restate, summarize, clarify

8. Peer pressure • Positive • Encourages responsible behavior • Negative • Irresponsible behavior • Break laws, disrespect self and others, lack of character

9. Consequences of negative peer pressure • Harm health • Threaten safety • Break laws • Disrespect self and others • Disregard parents’ rules

10. Disappoint self • Resent peers • Guilt and shame

11. Resistance skills • Skills that help one say no and get out of an uncomfortable situation • Say “no” with confidence • Give reasons for “no” • Repeat “no” several times, if necessary

12. Be sure non-verbal language matches verbal • Avoid situations • Avoid people who make wrong choices • Resist illegal behaviors • Influence others to choose positive behaviors and actions

13. Self-confidence and assertiveness • Self-Confidence • A belief in oneself • Assertive • Honest expression of self without worry of threat from others • Passive • Holding in feelings, ideas, decisions

14. Aggressive • Disrespect and threaten others

15. Conflict • A disagreement between 2 or more people or choices2 • Intrapersonal conflict • Conflict within a person • Interpersonal conflict • Conflict with others 2Meeks, Linda. Heit, Philip. Page, Randy. Health and Wellness. McGraw-Hill Glencoe. 2008. p. 49.

16. Intragroup conflict • Disagreements between group members • Intergroup conflict • Disagreements between groups of people

17. Conflict Response Style • Behavior used in a conflict situation • Conflict avoidance • Avoid disagreements • Conflict confrontation • Settling a disagreement in a hostile, defiant, and/or aggressive way

18. Conflict resolution • Ways to settle disagreements in a responsible manner

19. Conflict-Resolution Skills • Remain calm • Be positive • Define the conflict • Take responsible actions • Listen to others

20. List and evaluate solutions • Agree on a solution • Be respectful • Follow agreement • Seek help if agreement is falling apart

21. Mediation • Defined as process to end disagreement • Mediator • Person to help find resolution

22. Steps to Mediation • Find a mediator • Set rules • Define the conflict • Identify solutions • Evaluate solutions

23. Negotiate a solution • Write and sign an agreement • Schedule a follow-up meeting

24. Prejudicial Behavior • Prejudice • Suspicion, intolerance, or irrational hate directed at an individual or group of people3 • Avoid by: • Show respect for all people 3Meeks, Linda. Heit, Philip. Page, David. Health and Wellness. McGraw-Hill Glencoe. 2008. p. 54

25. Challenge all stereotypes • A specific quality or characteristic assigned to a group of people • Create synergy • Cooperating for a common goal • Show empathy • Ability to share another’s feeling and emotions

26. Avoid prejudicial comments • Think before you speak! • Educate self about other people and cultures