1 / 15

Troubleshooting and Problem-Solving

Troubleshooting and Problem-Solving. Troubleshooting. Troubleshooting is simply the process of evaluating, in an orderly fashion the: purpose function apparent symptoms of an item, program, or system…

tender
Download Presentation

Troubleshooting and Problem-Solving

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. Troubleshooting and Problem-Solving

  2. Troubleshooting • Troubleshooting is simply the process of evaluating, in an orderly fashion the: • purpose • function • apparent symptoms • of an item, program, or system… • with the purpose of arriving at a solution that places the item back in proper usable condition.

  3. Problem-Solving • Problem-solving is the integration of troubleshooting and repairing… • and taking steps to prevent problems

  4. Problem-solving Process • Understand the tasks at hand • Understand how to accomplish those tasks

  5. Problem-solving Process • Determine whether there really is a problem • Identify the problem • Consider the activities, uses, and conditions around the system

  6. Problem-solving Process • Correct items that are found defective • Correct items that could cause a problem in the future

  7. 10 steps to successfully solve PC-related Problems

  8. Steps 1 and 2 • Know and understand your system • Understand enough about DOS to get a system booted up and to run a program

  9. Steps 3 and 4 • Understand how the software you use is supposed to function • Know what and where your components are

  10. Steps 5 and 6 • Know how to remove and insert components and operate any switches or change jumpers • Recognize text, visual, and audible clues that indicate potential problem spots.

  11. Steps 7 and 8 • Become familiar with your system’s documentation, and keep the technical support number/s for your system and software handy. • Take each aspect of the system and your work step-by-step and eliminate what doesn’t fit the problem - “divide and conquer”

  12. Steps 9 and 10 • Have the proper hand tools to open and change parts in your system • Have the patience and a will to do it.

  13. Software Toolkits • DOS diskette • CHKDSK • FORMAT • FDISK • SYS Programs

  14. Software Toolkits • System Utilities • Basic and Advanced Utilities and Diagnostics • Emergency Diskettes

  15. Hand Toolkits • Phillips or cross-head screwdrivers (+) • Flat-blade screwdrivers (-) • Small long-nosed pliers • 4-6 inch long tweezers • IC removal tool • Brush • A can of pressurized air with nozzle

More Related