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EMOTIONAL INTELLIGENCE: Managing Me Motivating Me Managing Others

EMOTIONAL INTELLIGENCE: Managing Me Motivating Me Managing Others. Psychologist, Bruce Christopher www.bcseminars.com. I wonder what is the real purpose of these feelings I am feeling?. Emotional Self-Awareness. Why don’t people talk about their Emotions at work?. or.

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EMOTIONAL INTELLIGENCE: Managing Me Motivating Me Managing Others

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  1. EMOTIONAL INTELLIGENCE: Managing Me Motivating Me Managing Others Psychologist, Bruce Christopher www.bcseminars.com

  2. I wonder what is the real purpose of these feelings I am feeling? Emotional Self-Awareness

  3. Why don’t people talk about their Emotions at work?

  4. or What is an Emotion and Why am I so Emotional? The anatomy of an emotion Once upon a time, I was walking in the forest. . . And I came upon a Big, Bad, -----

  5. An Emotion, then, is really a Signal to take: _____________________ ACTION! That’s why it’s called an E--Motion

  6. “We are saber-toothed tigers with cell phones.” So, what this really means is. . .

  7. Our Emotions Sometime get the Best of us. . .but how can we handle Them?

  8. The Hardest One of All. . . Anger! Frustration Irritation Stress

  9. TOOLS: Get a Grip on Anger 1. Postponing • Finding the Triggers • Mixing Pleasantness with Anger – • The Oil & Water Effect

  10. Re-labeling your Anger -- • The Iceberg Principle Why? Anger 2nd The Primary Feelings

  11. Re-aligning your Expectations – • The 999 Rule Expectations Reality

  12. 5 c Really Really 999 RULE Really Really Really IMPORTANT 99.9%

  13. All Behavior is Reasonable. All Behavior is Reason-Enabled.

  14. What does a marshmallow have to do with success? Introducing: Your Reticular Activating System! The third step To becoming A super-star: Emotional Self-Motivation

  15. The GoalThe TemptationTrain your Brain The Mall of America Buy a new house • Visualize: • The kitchen • Living room • Entertaining • R.O.I Remember, your brain maximizes Pleasure And minimizes Pain. . . Through visualization, make it more PAINFUL to not achieve your goal than it is to give into the temptation!

  16. How good are you at “Reading Other People”?

  17. What you are doing is shouting So loud at me, that I can’t hear What you are saying! 7 % WORDS 55 % 38 % NON- VERBALS TONE

  18. A Quick Quiz on Empathy: Find the Empathy-Response • “I remember when I lost my cat too. We couldn’t find her for days. • I was just so upset.” • “Don’t worry, things aren’t so bad. After all, behind every cloud is • a silver lining.” • “Oh you poor thing! I am sooooo sorry this happened to you! • Look, I brought you some hot dish. Now you just eat up and • you’ll feel better.” • “That waiter was so mean to you. Why if I were you, I’d complain • to the manager. You shouldn’t let people walk all over you!” • “So, you’re feeling exhausted because of your hard day at work, • right?”

  19. Contagious! Emotions are always. . .

  20. Emotional Others-Management 1. P_______ roject The art of mirroring: “We must be the change we wish to see.” Ghandi 2. R_______ The art of Empathy: “Reflecting back with Understanding” eflect

  21. 3. P_________ The art of providing alternative perspectives Or, the Big Picture: “Another way to look at this might be. . .” erspect The art of facilitating Choices and creative- Problem-solving: “What are some other Ideas we can think of. . .” 4. S_________ elect

  22. Now playing, Bruce is HiJacked At Circuit City! How could Bruce have Emotionally Managed himself more effectively? How could the manager have Emotionally Managed Bruce more effectively?

  23. People Show up for you, according to your perceptions of them. . .

  24. The Power of the Perception & The Power of the Message: The impact of a label on self-esteem and performance. • What did you see from the “UP” group? • 2. What did you see from the “DOWN” group? • 3. How does the teacher get the students to • believe her?

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