Expanding Solution Offering

1. Expanding Solution Offering Retail and Consumer Products

2. Industry Overview Consumer Insight Merchandising Buying Distribution Store Management Process Overview Focusing on high value customers Category management based on needs/profits Supplier selection and management Physical delivery of goods to stores(4) Delivering high service levels/consumer satisfaction Deep understanding of customers needs Promotion forecasting and execution Negotiating favourable trade terms Managing store ordering/ forecasting Managing local labour processes Major Activities Develop and test winning offers(1) Developing optimal pricing models Private label development/delivery Reducing inventory in system Maximising shelf velocity Measuring customer satisfaction Adjusting offering based on store demographics(2) Managing procurement process efficiently Ensuring minimal out-of-stocks Measuring store efficiency through KPIs Developing customer insight, loyalty and retention Maximising total category return Maximising total company margin(3) Improving supply chain efficiency Optimising profits/sq ft and consumer satisfaction Key Challenges (1) Examples: loyalty programmes, store design, product mixes etc (3) Best practice buying aims to increase cash margin, not just reduce product cost (2) Micro-merchandising (4) Distribution also includes logistics between supplier and warehouses

3. Business Solutions Consumer Insight Merchandising Buying Distribution Store Management Process Overview Analytics, Sales Merchandise Planner Supplier Network Transport Manager Field Service Marketing Analytics Promotion Planner Enterprise Sourcing Demand Planner Employee Relationship Management Satyam Competencies Customer Service Sales Pricer, Category Price Optimiser Merchandise Planner & Allocator, Analysis Supply Chain Planner Merchandise Allocator Service Analytics Merchandise Planner & Allocator Enterprise Sourcing Replenishment Planner, EXeed Fulfill Practices CRM SCM SRM, SCM GLP, SCM CRM, SCM Siebel i2 Technologies Ariba, i2 Technologies i2 Technologies, EXE Siebel, i2 Technologies Alliance

4. Solution Offerings Landscape - Retailing Shopper/Consumer Field (In Home) Service Customer Service Employee Relationship Management Project Management Marketing Sales CRM GLP Outsourcing 3PL Warehousing Process Study SCM Merchandising Optimization Supply Chain Management Customer order Mgt Sourcing PCP SRM Source Procure Analyze Integrator

5. IT Services Value Chain I ndus t r y Va l ue Cha I n Solution Offerings Landscape - Consumer Products Strategy Planning Business Transformational Design Implementation Continuous Operation Business Consulting Customers • CRM • Customer Segmentation / Profitability • New Products Development • Operational Excellence • Promotions Management • Sales Force Automation • Manufacturing • Fulfillment • Supply Chain Planning • IT Consulting • IT Strategy • Business Integration Strategy • eStrategy • Development and Integration • Business Intelligence • Business Integration • ERP (SAP, Oracle, Peoplesoft) • eAI • B2B Exchanges / Integration • e-Procurement • BPO Outsourcing • Procurement • Logistics • HR/ Payroll/ Accounting Outsourcing • IT Outsourcing • Desktop Outsourcing • IT Infrastructure Outsourcing • Application Maintenance • Web Hosting Marketing, Sales and Distribution Manufacturing Back Office Support