主讲：刘世伟 Liu Shiwei

商务交际英语(1) English & Communication for Colleges 主讲：刘世伟 Liu Shiwei 前程无限远程　教育

商务交际英语(1) English & Communication For Colleges Revision & Terminal Test 商务交际英语（1）复习考试 English & Communication for College

商务交际英语（1） Terminal Test for English & Communications 商务交际英语（1）复习指导 Introduction I. Multi-choice II. True or False III. Reading IV. Translation V. Writing English &Communication for Colleges

商务交际英语（1) Terminal Test • 本课程终结性考试以测试读、写技能为主，考试内容包括课程中有关的商务知识及技能运用。 • 考核对象是广播电视大学英语（商务方向）专业（专科）学生。 • 课程形成性考核占课程总成绩的30%，终结性考试占课程总成绩的70%。 English & Communication for Colleges 上页

商务交际英语（1） Terminal Test • 课程终结考试形式为笔试，闭卷。由中央电大统一命题，在同一时间全国统一考试，考试时间为90分钟。试卷分为五部分，卷面分值为100分：第一、二部分为基础知识，占20分，主要考查学生对商务交际英语基础知识的掌握；第三部分为阅读理解，占20分，主要考查学生的阅读能力；第四部分为翻译，占20分；主要考察学生的翻译能力；第五部分为写作，占40分，主要考查学生用不同商务文体进行英语写作的能力。 English & Communication for Colleges 上页

商务交际英语（1） Terminal Test • 本课程终结考试的命题依据为中央广播电视大学开放教育英语专业专科商务英语方向的教学计划、课程大纲和课程教材 —— 《商务交际英语》（上册）。 • 本课程考试重点测试学生用英语进行商务交际的基本能力。学生应掌握适应不同商务交际目的和不同场合的正确的书面交际的基本技能；能通过阅读获得主要的商务信息；并能进行英汉段落翻译；用英语写作不同的商务文体。根据教材所涵盖的有关题目，交际功能以及与教材难度相当的语言材料命题，涉及教材的内容不少于60%。 • 　　本课程终结考试为闭卷考试，考生不得使用任何形式的参考资料、电子读物或工具书。 English & Communication for Colleges 上页

商务交际英语（1） Terminal Test • 试卷结构： • 序号考试内容考试题型分值时间 • 一基础知识选择填空 10分 5分钟 • 二基础知识正误判断 10分 5分钟 • 三阅读理解回答问题 20分 20分钟 • 四翻译英译汉 20分 20分钟 • 五写作商务英语写作 40分 40分钟上页 English & Communication for College

商务交际英语（1) I. Multi-choice • 模拟试题：　　第一部分是选择填空，测试的内容是有关商务英语交际的基础知识。每题1分，共10分。 English & Communication for Colleges 上页

商务交际英语（1） Terminal Test • 1. Which of the following is NOT an external barrier to communication?A. Motivation or interests.B. Environmental factors such as lighting and heat.C. A closed or authoritarian climate.D. An open climate in which communication flows easily.　　题目问的是哪一项不属于交际的外部障碍，B, C, D 三项都是外部障碍，只有A项是内部障碍，答案是A。 English & Communication for Colleges 上页

商务交际英语（1） Terminal Test • 2. What is NOT included in the purpose of communication?A. To establish goodwill.B. To build self-esteem.C. To obtain information. D. To practice using language accurately.　　题目问的是哪一项不属于交际的目的，A，B，C 三项都是交际的目的，答案是D。 English & Communication for Colleges 上页

商务交际英语（1） Terminal Test • 3. If verbal and non-verbal symbols in the sender’s message conflict, receivers generally ________.A. believe the non-verbal symbols over the verbal symbolsB. believe the verbal symbols over the non-verbal symbolsC. don’t know which to believeD. believe both the verbal and non-verbal symbols　　题目问的是，如果言语与非言语交际传达的信息不同，听者会相信哪一个。答案是A，听者会更相信非言语信号所发出的信息。上页 English & Communication for Colleges

商务交际英语（1) Terminal Test • 4. To communicate effectively, the sender must ________.A. use audience analysis, examine the message’s environment, encourage and interpret feedbackB. use audience analysis, read and listen effectivelyC. use audience analysis and overcome external and internal barriers to communication D. speak and write clearly, and use proper equipment • 题目问的是为了有效交际，信息发出者应该怎样做，答案是C。 English & Communication for Colleges 上页

商务交际英语（1） Terminal Test • 5. When communicating with other people, remember that everyone wants to feel ________.A. admired and cared for B. understood and importantC. important, competent, and admiredD. valued, respected, and understood　　题目问的是交际中人们期望什么。答案是D。 English & Communication for Colleges 上页

商务交际英语（1） Terminal Test • 6. Which of the following statements about body language is true?A. People from different cultures interpret body language in different ways.B. Basic body language is universal; it means the same to all people.C. Facial expressions are universal, but gestures are less so.D. Friendly body language is all the same; unfriendly or threatening gestures vary.　　题目问的是有关肢体语言的问题，不同文化背景的人肢体语言也各不相同，答案是A。 English & Communication for Colleges 上页

商务交际英语（1） Terminal Test • 7. Which of the following is a receiver-oriented statement?A. I grant your request for vacation from the week of August 14th.B. Our company works hard to meet the needs of our customers.C. As our guest, you will receive the attention that you deserve.D. We make every effort to serve our clients efficiently and at their convenience.　　题目问的是关于you-attitude 的问题，只有C是从听者的角度出发的，因此答案是C。上页 English & Communication for Colleges

商务交际英语（1) Terminal Test • 8. What is NOT included in the stage of planning a message? A. To identify the objective. B. To determine the main idea. C. To choose supporting information. D. To evaluate the message.　　题目问的是计划写作时应注意的问题，D不是计划阶段做的事，答案是D。 English & Communication for Colleges 上页

商务交际英语（1） Terminal Test • 9. Which of the following is NOT included in the common abuses of memos?A. Written too frequently. B. Written to gain attention.C. Written to express one main idea. D. Written by a committee.　　这是关于备忘录被滥用的问题，C不属于滥用，答案是C。 English & Communication for Colleges 上页

商务交际英语（1） Terminal Test • 10. According to the course book, which of the following statements is NOT true in letters that contain neutral or positive messages?A. The ending should be friendly, courteous and personable.B. The main idea can be presented at the end.C. Supporting information should be presented as much as possible.D. More information should be presented later.　　这是关于含有中性或积极信息信函的问题，这应采取直接顺序，因此B是不对的，答案是B。 English & Communication for Colleges 上页

商务交际英语（1） II. True or False • 模拟题第二大题是对错选择。每小题1分，共10分。要求做题时，按照题目意思，根据教材内容，在意思正确的句子前面标上“T”，错的就写上“F”。 • 现在我们分析以下这10道对错选择题：11. The primary participants in the communication process are senders and receivers. ______ • 12. All business messages should promote goodwill. ______ 上页 English & Communication for Colleges

商务交际英语（1) Terminal Test • 13. Once you run your word processor’s spell checker, your writing will be free of spelling errors. ______ • 14. A letter contains both verbal and nonverbal symbols. ______ • 15. When conversing with a coworker, the distance between the two of you sends a nonverbal message. ______ • 16. The words police officer, technician and server are all neutral, or unbiased.______ 17. Audience analysis should be a major tool for the effective senders of messages.______ English & Communication for College 上页

商务交际英语（1） Terminal Test • 18. If a work team is going to be effective, it is usually effective from the very first meeting.______ • 19. To overcome diversity in the workplace, the best plan is to overlook difference. ______ • 20. Proofreading the hardcopy, even after proofing on screen, ensures the accuracy of a document. ______　这里面，多是基础知识题，其中第13，18，19这三道是错的。其余7道都是对的。 English & Communication for Colleges 上页

Class Interval LEISURE

商务交际英语（1） III. Reading • 　第三大题是阅读理解，两篇短文，10个阅读理解题。每题2分，10小题，共20分。两篇短文一篇取材于主教材，一篇取材于课外材料。 • 现在我们来看第一篇短文：Complete messages contain a variety of sentence types. You will hold your readers’ attention if you vary the length and structure of your sentences as well as the structure of your paragraphs. English & Communication for Colleges 上页

商务交际英语（1） Terminal Test • It is best to keep sentences at 20 words or less. At the same time, it adds interest to have some noticeably short sentences—perhaps 10 words or even fewer. Using sentences of different lengths keeps your writing from feeling choppy or monotonous. As you vary sentence length, your sentence structure naturally varies as well. Alternate simple sentences with compound and complex sentences. • Varying paragraph length also keeps your writing from being choppy. We’ve already said that the opening and closing paragraphs of a message should be relatively short. When writing your middle paragraphs plan them so that they average about six or eight lines long. Mix in a short, two- or three- line paragraph sometimes to add interest. A short paragraph also is a way to emphasize an important point. 上页 English & Communication for Colleges

商务交际英语（1) Terminal Test • 所附的五个问题是：21. It is advisable to keep the average length of a sentence at ______.A. more than 20 words. B. not more than 20 words. C. 10 words or fewer.　　这道题的答案是B，平均句子长度不要超过20个词。（文章第二段） English & Communication for Colleges 上页

商务交际英语（1） Terminal Test • 22. The word choppy in the passage means ______.A. short irregular waves B. cut into pieces C. short, broken and slightly rough. 　　这道题的答案是C，choppy的意思是“不流畅”。（第二段） English & Communication for Colleges 上页

商务交际英语（1） Terminal Test • 23. According to the last paragraph, ______.A. the length of all paragraphs should be the sameB. the middle paragraphs should be shorter than the beginning and ending onesC. the middle paragraphs should be longer than the beginning and ending ones　　答案是C，中间段应比开始段和结束段长些。（最后一段） English & Communication for Colleges 上页

商务交际英语（1） Terminal Test • 24. When you write sentences of different lengths, ______.A. the structure of the sentences will also be differentB. they will have the same structureC. your variation will have no effect on the sentence structure　　答案是A，长句和短句的结构会有不同。（第二段）上页 English & Communication for Colleges

商务交际英语（1) Terminal Test • 25. In the following statements, which is true about a short paragraph?A. It is less important than a long paragraph.B. It can be used to express emphasis.C. You have to put a short paragraph after several short paragraphs.　　答案是B，短段往往用来表示强调。（最后一句） English & Communication for Colleges 上页

商务交际英语（1） Terminal Test • 我们来看第二篇短文： • Although language is an important part of communication, communication is not simply a matter of understanding and speaking a language. It involves transmitting an idea and understanding someone else’s idea. People from different cultures think differently about various issues than do North Americans. The ability of a North American to speak in three different languages still may not enable him or her to understand the issues from the viewpoint of those from another culture. • 我们来看第二篇短文： • Although language is an important part of communication, communication is not simply a matter of understanding and speaking a language. It involves transmitting an idea and understanding someone else’s idea. People from different cultures think differently about various issues than do North Americans. The ability of a North American to speak in three different languages still may not enable him or her to understand the issues from the viewpoint of those from another culture. English & Communication for College English & Communication for Colleges 上页

商务交际英语（1） Terminal Test • Cross-cultural communication differs from the more familiar within-culture communication situations in that there are systemic differences in the assumptions made by people of different cultures. Being aware of and understanding these different assumptions can help improve communication and relationships. • The major problems of intercultural communication occur in perception and in attribution of meaning. Communication is defined as a “dynamic process whereby human behavior, both verbal and nonverbal, is perceived and responded to.” People respond according to their perceptions, not necessarily according to what the transmitter believes he or she is communicating. This is an interactive process. English & Communication for Colleges 上页

商务交际英语（1） Terminal Test • 所附的五个问题是：26. People from different cultures think differently about various issues than do North Americans. This sentence means ______.A. Other people have deeper understanding than the North Americans.B. Other people understand more issues than the North Americans.C. Other people may understand things in a way different from that of the North Americans.答案是C，他们对事物的看法不同。（第一段）上页 English & Communication for Colleges

商务交际英语（1) Terminal Test • 27. According to the passage, which of the following statements is true?A. By speaking three languages, people do not naturally share the viewpoint of other people.B. By speaking three languages, people naturally share the viewpoint of other people.C. All Americans speak three different languages.　　答案是A，会讲别人的语言并不一定意味着赞同他们的观点。（第一段） English & Communication for Colleges 上页

商务交际英语（1） Terminal Test • 28. Which of the following statement is true?A. Cross-cultural communication only occurs when you work in another country.B. Within-culture communication never occurs when you travel to another country.C. Cross-cultural communication is more complex than within-culture communication.　　答案是C，跨文化交际是更困难的事情。（第二段） English & Communication for Colleges 上页

商务交际英语（1） Terminal Test • 29. In communication, people respond according to ______.A. the intention of the message senderB. their own understanding of the messageC. the literal meaning of the message　　答案是B，交际中人们总是根据自已的理解作出反应的。（最后一段） English & Communication for Colleges 上页

商务交际英语（1） Terminal Test • 30. According to the last paragraph, ______.A. perception and response are equally importantB. perception is more important than responseC. perception is less important than response　　答案是A，见最后一段。上页 English & Communication for Colleges

商务交际英语（1) IV.Translating • 第四大题是翻译，共有四小段，每段5分，共20分。第一段是： • 31. A report is a document that provides the facts about a specific situation or problem for consideration by a specific group of people. Reports are business tools that enable managers to make decisions or solve problems. Reports can be classified according to their style, purpose, and format. • 参考答案：报告是一种文件，为一组特定人群提供关于需要考虑的特殊环境或问题的事实。报告是业务工具，使管理者决策或解决问题成为可能。报告可以根据其问题、目标和格式分类。 English & Communication for Colleges 上页

商务交际英语（1） Terminal Test • 第二段是： • 32. A letter containing a negative message conveys news that will disappoint the receiver. Letters that deny requests, decline to supply information, refuse credit, or reject a proposal are examples of this type of letter. Careful planning and organizing are required to convey the disappointing news and yet maintain goodwill. • 参考答案：一封含有负面信息的信函传达的是令接收者失望的信息，如：拒绝要求，谢绝提供信息，拒绝信贷服务，或拒绝一项建议。这类信函要求仔细构思和组织，以在传达令人失望的消息的同时，还能保持善意。 English & Communication for Colleges 上页

商务交际英语（1） Terminal Test • 第三段是： • 33. Meetings are an important method of exchanging information in any business setting. There are board meetings, conferences, training sessions, and staff meetings. A meeting may consist of a supervisor and one employee, a group of colleagues, or employees and their vendors or clients. • 参考答案：会议是商务环境中一种重要的交换信息的方式。会议的种类有董事会，业务会，培训会和全体职员会。一次会议的参加者可能会由一名主管、一名雇员、一组同事、或业务员以及他们的供货商或客户所组成。 English & Communication for Colleges 上页

商务交际英语（1） Terminal Test • 第四段是： • 34. Most business reports are informal reports and have one of two purposes. They present information that has been requested, or they analyze a problem and report the findings. The organization and the format of these reports vary depending on the nature of the message and the people who will receive them. • 参考答案：大多数商务报告属于非正式报告，有一、两个目的。它们或是提供别人要求的信息，或是分析一个问题并报告分析结果。这类报告的组织和格式因信息的性质和收件人的不同而异。上页 English & Communication for Colleges

商务交际英语（1) V. Writing • 最后一道大题是写作，有三道题。 • 第一题根据提示写信封，共5分。其中格式3分，内容2分； • 第二题根据提示写一份备忘录，共10分。其中格式4分，内容5分，拼法及其他1分； • 第三题根据提示写一封商务信函，共25分。其中格式8分，内容10分，句子结构、语法5分，拼法及标点2分。 English & Communication for Colleges 上页

商务交际英语（1） Terminal Test • 第一题是根据所给的信息写信封。　　信封的写法（Business Envelopes）：信封上的姓名、职务、和地址必须与封内地址相同。如信写给公司而附有具体收信人姓名，把这一项写在公司名称下面一行。地址全用大写字母，省去标点，注明邮编。　　注意外文信封写法和中文的不同。寄信人的姓名地址写在左上方，收信人的姓名地址写在中间靠下的地方。中文地址写法是从大到小，英文写法则是从小到大。 English & Communication for Colleges 上页

商务交际英语（1） Terminal Test • 第二题是根据所给的信息写一份传统格式的备忘录，这里给出的信息比较具体，所以写起来比较容易。36. Write a memo for all company employees, by using the traditional memo format. You are the administration officer. This memo is to inform the overtime policy. The overtime policy can not assure of the overtime pay. However, the company will not fire any one and the present situation will be changing in the near future. (10分) English & Communication for Colleges 上页

商务交际英语（1） Terminal Test • 这道题的参考答案是：TO: all company employeesFROM: the administration officerDATE: 15th January, 2003SUBJECT: to inform the overtime policy • After examining the company’s present policy on overtime work, the board has just come to the decision that the overtime policy will remain as it used to be and cannot assure of the overtime pay, because the company is now in a difficult time. However, the board promises that the company will not fire anyone until the present situation changes for the better in the future. 上页 English & Communication for Colleges

商务交际英语（1) Terminal Test • 最后一道题是根据所给出的信息写一封信，这里所给出的是对所包含信息的要求，因此需要你多进行一些加工。37. Write a letter to decline to supply the information requested：（25分）Situation: Trey Alfred, a graduate student at a local university, is conducting research on stockholder reactions to corporate annual reports. He has written to your supervisor, the vice President of Communication for your corporation, and asked for names and addresses of 100 of your stockholders. Because of privacy laws and the lawsuits that followed, your corporation does not give out names and addresses of 100 of your stockholders. Write to Trey and deny his request. Try to help Trey in some way. His address is 435 North Essence Avenue, Prairie Village, KS GG 66208-1935. English & Communication for Colleges 上页

商务交际英语（1） Terminal Test • 这道题的参考答案是：DateMr. Trey Alfred435 North Essence AvenuePrairie Village, KS GG66208-1935Dear Mr. Trey AlfredYour research on stockholder reactions to corporate annual reports sounds interesting. English & Communication for Colleges 上页

商务交际英语（1） Terminal Test • Stockholder reactions to annual reports are important. We continually try to monitor stockholders’ reactions to our reports through surveys and studies such as yours. However, current privacy laws and the possibility of lawsuits make it impossible for us to provide researchers with names and addresses of stockholders. Trey, if we could legally provide the names and addresses, we would. Unfortunately, the private laws have severely restricted even our research. • Although we cannot provide names and addresses, we can help with your research. If you send the cover letters and questionnaires to us, we will randomly select 100 stockholders and send the letters and questionnaires to them for you.Sincerely,Jose TorresVice President of Communication English & Communication for Colleges 上页

商务交际英语（1） Contact Me • Tel: 0731-82822679 • Mobile: 13574870811 • QQ: 945952030 • Email: lswhnrtu@126.com • Add:: 湖南省长沙市青园路168号湖南电大外国语学院 • Post Code: 410004 English & Communication for College

商务交际英语（1） Thank you for your attention! 谢谢大家！ English & Communication for Colleges

主讲：刘世伟 Liu Shiwei