50 most valuable brands of the year 2019

1. U.S. Special Business Features Leadership Technology CEOs News CIOs 50 Most Valuable Brands of the Year SR2019 Time-Tested Solutions for Any Situation ETI Software Solutions Pete Pifer, Chairman & Interim CEO www.thesiliconreview.com

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5. EDITOR’S NOTE Value of a business is not the main thing. It’s the only thing! W successful companies deal with their businesses? hat is the driving force of your business? Is it profit? Your team of good people? Ever wondered why one business is worth more than another? What about the businesses competing in the same sector, why is one more admired and worth more than their peers? How do most Yes, the ways to maintaining a successful business are a steady and happy customer base, good reputation, retaining loyal and long-term customers, and successful stable management. A successful company typically sees reasonable amount of profit from its loyal customers. Add to this the fact that the cost of attracting new customers is significantly more than that of maintaining a relationship with existing ones, and you have a powerful incentive to keep that core group of customers happy. Yet too many businesses neglect this loyal customer base in search of new customers. But how to keep customers happy, concentrate on your business, and keep an eye on competitors, all on the same time? A company’s dream to become valuable to its customers and to maintain their reputation in the market at the same time is a very tough feat. But some companies pulled it off, and how you ask? Here we present you the 50 valuable brands which are driven by excellent leaders and strategists, and lay out clear and compelling strategy. The Silicon Review “50 Most Valuable Brands of the Year 2019.” The companies that are enlisted are known for their diversified products and services, customer-centered business model, risk assessment skills, culture of learning, strong ethical leadership, and moreover, the ability to maintain their global business conduct. Success recognized to the fullest! Best, Vishnu Vardhan Kulkarni Managing Editor, The Silicon Review editor@thesiliconreview.com

6. Contents Contents U.S. Special Unlocking the Power of Data to Help Create a Better Tomorrow– Experian Brian Cassin, CEO Guaranteeing success through adaptive evolution: Elastic Path Harry Chemko, Founder & CEO 46 8 PCB Design Software That Helps Wide Range Of Companies Succeed In Designing Next-Generation Electronic Products and Systems- ALTIUM Aram Mirkazemi, CEO Leveraging artificial intelligence for powering relevant search: Coveo Louis Têtu, Chairman & CEO 48 10 The Leader in Securing Identity and Transactions in the Cyber World- i-Sprint Dutch Ng, CEO Redefining what’s possible: Syniverse Dean Douglas, CEO, President, & Member of the Board of Directors 50 12 Achieve Your Digital Transformation Dreams Using Microsoft Cloud– Netwoven Niraj Tenany, CEO & Co-founder Reinventing the way the world connects and uses information with 5G device-to-cloud solutions: Inseego Dan Mondor, Chairman & CEO 52 14 Protect your data and meet compliance requirements with Security First’s fast, cost-effective and easy to deploy software Jim Varner, President & CEO Visibility across Your Entire Supply Chain: Jesta I.S. Arvind Gupta, President 16 54 European Software Manufacturer and Provider of Cloud Services- Fabasoft Helmut Fallmann & Leopold Bauernfeind, BoardMembers 18 Providing State of the art defenses against cybercrime Malwarebytes Marcin Kleczynski, CEO 56 World’s Leading Manufacturer of Personal Protective Equipment: Fire-Dex LLC Bill Burke, CEO 20 Engineering a Sustainable Future: RadMax Technologies, Inc. Paul W. Chute, CEO & Chairman 58 “Our long-term commitment is to make you safe and keep you safe, that’s our goal. That’s our vision”: IndigoVision Pedro Simoes, CEO 22 Simone Maraini, HZO Inc. CEO: “We Protect What Matters Most To You.” Simone Maraini, CEO 60 Innovating To Provide Coverage in Places without Coverage today- VANU Andrew Beard, CEO 24 Automating the Future: Scape Technologies Søren Bøving, CEO 62 The Physical and Digital Security Experts A3 Communications F. Joseph Thomas, Founder 26 An Interview with Eurohold Leadership: ‘We Deliver Tailored Advice to Our Clients (Buyers or Sellers) and Support them Across their Local and Cross-Border Operations’ Pascal Vieilledent, Co-founder & Managing Partner Partner 64 Time-Tested Solutions for Any Situation ETI Software Solutions Pete Pifer, Chairman & Interim CEO 28 Demystifying How to Rapidly Build, Integrate, and Deploy “Future of IT” Digital Experiences Ellen Feaheny, CEO & Co-founder, AppFusions The “Gold Standard” For Financial Planning, Analytics and Performance- Strata Decision Technology Dan Michelson, CEO 66 34 An Interview with Chris Sykes, Volume Ltd. Founder and CEO: ‘We Transform Brand Engagement through Creating the Next Level of Customer Interaction by Turning Content into Conversations’ Chris Sykes, Founder & CEO Cultivating a faster and reliable internet: Cloudflare Matthew Prince, CEO 68 36 Pro Group Management, a Nevada-based Group, Becomes the Premier Resource for Firms of all Sizes and Risks Seeking to take Control of their Workers’ Compensation Coverage Needs Ashley Vees, Marketing Assistant 70 An Interview with Sten Björsell, Shipco Circuits Ltd CEO: ‘If We Cannot Do It, Often It Cannot Be Done’ Sten Björsell, CEO 40 “We aim to create supplies of key commodities required for the functioning of a global economy which is viable into perpetuity”: Sindicatum Assaad Razzouk, CEO 74 Building better Connections: Southern Cross Cables Limited Laurie Miller, President & CEO 42 Innovative solutions for enhanced efficiency: Ensygnia Richard Harris, Founder Making digital banking personal– Meniga Georg Ludviksson, CEO & Co-founder 76 44

7. Cover Story Page No: 28 ETI Software Solutions Pete Pifer, Chairman & Interim CEO InnerScope Hearing Technologies, Inc, a Rapidly Expanding Consolidator of the Hearing Aid Industry, Plans to Go Above and Beyond Matthew Ross Moore, CEO & President 78 An Interview with Rui Vicente, Dixtior Consulting CEO/Founding Partner: ‘We Combine Business Consultancy with Latest-Generation Technologies to Create Solutions Shaped to your World’ Rui Vicente, CEO & Founding Partner 100 Your favourite restaurants and takeaways, delivered straight to your door– Deliveroo William S, Co-founder & CEO 80 Delivering Customer Intelligence’: Tresata, a Charlotte- based Company, Solves Real-World Problems with Real- World Data Abhishek Mehta, Co-founder & CEO An Interview with Walter Angerer, speak2web Founder and CEO: ‘We Enable Voice Activated AI Solutions on your Websites, Applications, and Other Digital Portals’ Walter Angerer, Founder & CEO 82 102 Securing the world’s identity: LoginRadius Rakesh Soni, CEO & Co-founder 86 Global automotive insights for the future of vehicle ownership– Cazana Tom Wood, CEO 104 “We help companies do more with their data every day” SQream Ami Gal, Co-founder & CEO 88 Knowing the Future of Maintenance: Senseye Means PdM 4.0 Dr. Simon Kampaceo, CEO 106 The Orlando Internet Marketing Expert: Trighton Interactive Jody Resnick, CEO 90 Leaders in Providing Big Company Benefits for Small Busines Owners in Financial Services: Chalice Financial Network™ Keith Gregg, Founder & CEO 108 The Providers of Innovation for Healthcare Practice- PATIENTPOP Luke Kervin, Co-founder & Co-CEO 92 Mobile Security in Perfect Balance- Wandera Eldar Tuvey, Co-founder & CEO 110 Multi-CloudPlatform-as-a-Service Provider- Jelastic Ruslan Synytsky, CEO & Co-founder 94 Intelligent cashflow management software: Fluidly Caroline Plumb OBE, CEO 112 Connecting Brands to Consumers through Great Customer Service Experiences OnPoint Warranty Solutions LLC Chris Smith, CEO Making biometric authentication smart, simple & accessible: AimBrain Andrius Sutas, CEO & Co-founder 96 114 Aera understands how your business works, makes real-time recommendations, predicts outcomes, and takes action autonomously Frederic Laluyaux, President & CEO Creating interactive videos with immersive depth KERV Interactive Jon Flatt, CEO 98 116

8. Unlocking the Power of Data to Help Create a Better Tomorrow – Experian Our brand reflects who we are, what we do and what we believe in I advancements and new ways of thinking. Experian recognizes the importance of the role it plays in unlocking the power of data to help people, business and society. Thus, enabling people and organizations to achieve their goals in the long run n a complex, ever-changing world, the use of data is now driving significant efficient and your retirement more secure Each of these answers has something in common: Experian. Whether you’re working with it directly or it is working behind the scenes, the company is there for you, helping you take advantage of every opportunity. The firm believes data has the power to transform lives and societies for the better The Role it plays Experian helps to give its customers the power to assess, predict and to plan so you may achieve your goals and navigate your world with confidence. Its expertise in data, analytics, and technologies means it gives answers; it creates coherence and clarity from complexity The One Leader The sheer amount of data and information available today might seem overwhelming. But it is making sense of it in powerful new ways. The firm is gathering, analyzing, combining and processing data to help you take financial control and achieve your goals, or to better understand and meet the needs of your customers. Brian Cassin | CEO Appointed to the Board as Chief Financial Officer on 30 April 2012, and as Chief Executive Officer on 16 July 2014. Other current roles: Brian is a non- executive director of J Sainsbury plc. What do you need to succeed in your life — or your business? Skills: Brian brings strong leadership, a clear view of strategic objectives and decisive management skills to this role. He also has strong financial and commercial acumen and a broad range of operational competencies. His non-executive role augments his strong board-level experience. Everyone has a different answer: • Buy your first home or car, send your child to college, grow your business, and protect your identity • Maybe you need a loan to buy a reliable car, but you don’t have a credit history and don’t want to end up with the wrong thing • Or perhaps you want to shop online, but don’t want to risk having your identity stolen • Maybe you want to make your business even more Every day, the data and analytics are helping people and businesses to achieve more; individuals to access the financial services they need; people to protect their identities and lives, and economies and societies to flourish. Experience: Brian was previously the Chief Financial Officer of Experian and, before that, Managing Director at Greenhill & Co. He has also held various senior roles at Baring Brothers International and the London Stock Exchange. How the firm helps If you need a loan, it can help you to get it. Experian finds ways that protect both you and your lender, by forming a more accurate 8

9. “ We give the best overall analytics platform by fintech breakthrough and thus helping you take control of your credit score Experian boost that is just launched in the US. picture of your credit history or helping you build or take control of your credit. • If you’re a business owner, the firm makes it easier to connect with your customers, while safely protecting their information • If you’re a police officer, an online bank or a teacher equipping the next generation with basic financial skills, we can help you Making a Difference The firm aims to have a positive effect on the communities in which it lives and works. From teaching unemployed young people the interview skills they need to get a job to helping charities expand so they can feed and shelter even more people, Experian is using its expertise to make a difference. How Experian works At the same time, how Experian work is as important as what it does. It recognizes that its work carries with it an enormous responsibility, and our guiding principle is to treat everyone fairly and their data with respect. ” Experian is investing for the future Its 16,500 people in 39 countries believe the possibilities for you, and its world, are growing. The firm has been around for more than 125 years, and it is growing. The company is investing in the future, through new technologies, talented people and new innovative products – all to help create a better tomorrow. SR 9

10. PCB Design Software That Helps Wide Range Of Companies Succeed In Designing Next-Generation Electronic Products and Systems - ALTIUM The greatest challenge for successful products today lies in the design process and that is what the company focuses on D successfully manage projects, and deliver connected intelligent products. The firm creates the tools designers need. Altium has over 30 years of continuous R&D in PCB design. It has a strong track record in engineering development and engineering excellence. The company is focused on margin expansion and is committed to growing its margin each year to enter and to maintain 30% plus. returning profit to shareholders and is committed to growing dividends each year. Altium has a rich history starting in 1985 as one of the first providers of PCB design tools and over time and developing into one of the market leaders. Nick Martin founds the company by creating the first version of Altium Designer, Protel PCB. Aram is later appointed as Chief Executive Officer, Altium moves its headquarters to California, the USA and the company successfully raises $44M of capital on ASX. Altium acquires two companies - Octopart, the #1 electronic parts search engine in the world and Ciiva, a cloud-based electronics parts management platform. “ esigners need tools that help them make the most of modern technologies, and is focusing on- expanding its addressable market beyond PCB to systems design. The company’s partners with DassaultSystèmes SOLIDWORKS to deliver a specialized version of their PCB design software for SolidWorks users and ECAD/MCAD integration - SolidWorks PCB. The firm is expanding market reach through partnership and growing capability through acquisition. It has a set goal of US$150 million in pure PCB revenue and US$200 million in total revenue by 2020. Thus making it a well-positioned company for future growth where the heart of intelligent systems is electronics and PCBs. Altium is focused on Products the Company Offers ALTIUM DESIGNER Its flagship product is known for excellence in the native 3D Printed Circuit Board (PCB) Computer- Aided Design. By incorporating all the tools engineers and PCB designers need into a single, stress- free user interface, Altium Designer dramatically increases design successes, while reducing overall design times. From concept to PCB design, 3D modeling, and output generation for final manufacture, Altium Designer provides an efficient, powerful workflow for board-level electronics designers. Altium has global diversified earnings. The revenue is comprised of 48% Americas, 32% Europe, 14% Emerging Markets and 7% Asia Pacific and is debt-free. The firm believes in maintaining a clean balance sheet and expenses all R&D costs. Altium revenue is underpinned by subscription and 53% of total revenue is subscription-based, with over 31,000 subscribers globally. It is committed to achieving double- digit sales & revenue growth each year and believes in consistent financial performance. The company is committed to achieving market leadership in PCB design by 2020 ALTIUM VAULT The process of designing electronics involves so many people, each of them needing access to the design data throughout the development We are the world’s leading provider of PCB design software, PCB component and data management software and the host of AltiumLive — the industry’s fastest-growing conference for PCB designers and engineers.” 10

11. process. Design data for electronics is very complex, going many layers deep, and isn’t limited to that created by the designers and engineers. Altium Vault is the industry’s only automated solution for managing design and component data from directly inside the design environment and is built specifically for the electronics industry by an established industry player. The Leader Aram Mirkazemi | CEO Aram (BE Tas) was appointed Chief Executive Officer in January 2014 and is an Executive Director of the Board. Aram is passionate about software development and has been at the forefront of CAD software development and web-based technology for over 20 years, at the executive and senior management level. He has been a driving force at Altium since the early 1990s. Aram commenced his career with Altium as Director of Research and Development from 1992-1999 (being a member of the Altium Board from 1992-2000). Following a successful IPO in 1999, Aram left Altium to explore his interest in web-based software systems and went on to found Morfik Technology. He returned to Altium in 2010 as part of the Morfik acquisition and was appointed Head of Engineering, and later Chief Technology Officer. TASKING TASKING represents the highest quality in software development tools for high-reliability embedded systems. Whether it’s an anti-locking brake system, a rocket motor controller, or a home entertainment unit, TASKING compilers, debuggers, and coding rule checkers give software engineers the ability to ensure they have developed reliable, safe, compact and efficient embedded software. TASKING tools are available for several microprocessor families including ARM, Aurix/Tricore, C166/ST10, Power Architecture, 68K, DSP, 8051 and more. As CEO, Aram is leading the company’s transformation to a world-class PCB tool provider which not only dominates the mainstream PCB market but is also expanding its reach into the higher-end and the low-end PCB market segments. Aram Mirkazemi, CEO SR 11

12. Redefining what’s possible: Syniverse Dean Douglas, CEO, President, & Member of the Board of Directors “We link you to billions of devices and forge more human connections than anyone on Earth.” human connections than anyone on Earth.” “We link you to billions of devices and forge more C increase in number. This holds good for industries that directly deal with a large number of customers, such as telecommunications or internet-based services. Syniverse is a company that has pioneered the ideas that fuel transformation. Its solutions foster human connections, giving businesses the keys to an ever-expanding ecosystem of engaged consumers. And it’s why Syniverse has put the power of groundbreaking technologies in customers’ hands, arming them with the cutting-edge tools needed to build the bridges between organizations, people and devices. Here are some of the most exciting features of Syniverse’s solutions orporations often struggle to maintain the quality of services as their customers content. With clarity on users’ experiences, you can send messages that are impactful and build trust. Its solution also uses automated compliance and consent tools to ensure that you’re reaching customers who want to be contacted. Intelligent Customer Engagement Platform With Syniverse Intelligent Engagement, you can connect with your customer like never before. The company’s solution helps you deliver well-timed, compelling messages that bring your brand closer to people’s lives. Intelligent Engagement delivers hyper-relevant messages that matter. It’s your tool to spark meaningful customer conversations — conversations that lead to action. Syniverse Marketplace for Wi-Fi It’s time to bring the speed and transparency of e-commerce into the world of wholesale Wi- Fi services. With the Syniverse Marketplace for Wi-Fi, Wi-Fi deals become entirely digital—and incredibly simple. The key to smarter messaging solutions is coordinated knowledge. Syniverse’s Intelligent Engagement makes use of behavior patterns, preferences, and other data sources to continually improve customer relationships. Ensure that whatever you need to say, your customers hear it. As the world’s most connected company, Syniverse has developed the largest private network ever built for linking to the mobile ecosystem. Syniverse’s Secure Global Access underpins a platform that combines ironclad security with omnipresent, globe-spanning coverage to reach every device and every customer on the planet. Wi-Fi is an essential ingredient for the growing number of digital devices, but it can be difficult to distribute and monetize Wi-Fi services. Syniverse’s solution Syniverse’s platform also allows you to track and curate every message you send across departments, ensuring that customers aren’t getting duplicative or conflicting 12

13. Meet the leader behind Syniverse’s continued success, Dean Douglas Dean Douglas leads Syniverse as Chief Executive Officer and President, and also serves as a member of the Board of Directors. With a career spanning more than 30 years across the telecommunication and information technology industries, Mr. Douglas brings extensive executive leadership experience, having previously served as CEO for three companies, Unify, Westcon Group, and LCC International. He most recently served as President of the Enterprise Segment of CenturyLink, a division that accounted for $10 billion of the company’s $16 billion in revenues. Previously, as CEO of Unify, Mr. Douglas drove the company in a transformation to a provider of software-based enterprise-unified communications. He began his career in executive roles at IBM and Motorola. He holds a Bachelor of Arts in business from the University of Mississippi. makes it easier. With Syniverse Marketplace for Wi-Fi, you can display offers on a global storefront, getting market exposure. And you can do it within minutes. the world’s mobile operators and cloud service providers. That means you’re gaining an unparalleled tool for implementing a limitless array of transformative business ideas. consumption of wholesale data, deploys data plan variations to grab subscribers’ attention, and more. In a typical scenario, the system directs a roaming subscriber to a portal interface with your branding. That portal allows users to opt into a retail plan based on their personal data usage history. Once they enable roaming, Syniverse’s system updates the subscriber on their usage in real-time: a transparent process that enhances their experience—and your bottom line. This solution overcomes obstacles for Wi-Fi buyers, too: It’s a single portal that presents a broad range of options with one login. Enterprises can bring a program that requires Wi-Fi to life in hours with more efficient deal-making and previously unimaginable agility. Companies transitioning to the cloud and virtualized environments need the ability to move data and services privately and securely. Secure Global Access arms you with the power to do just that. Syniverse’s Mobile Policy Control Center As an engine of roaming monetization, Syniverse’s Mobile Policy Control Center transforms the way you can profit from roaming. Running on a user- friendly interface with customizable tools, it helps today’s hyper- connected subscribers embrace roaming as part of their everyday experience. Syniverse Secure Global Access Syniverse Secure Global Access is a protected global network with cloud service connectivity designed for businesses looking to provide secure IoT deployments, gain insights from intelligent data analysis, or integrate communications between remote locations. Getting customers on board with roaming is all about making it intuitive and friendly. Syniverse’s Mobile Policy Control Center makes that possible—all while cutting down on inefficiency and maximizing profit. Syniverse’s Mobile Policy Control Center supercharges your roaming capabilities. It features customizable self-care tools, controls the Syniverse Secure Global Access provides the network and resources to securely and reliably transport business data while connecting to SR 13

14. I high-performance mobile applications for large enterprise verticals, service providers and small-medium businesses around the globe. Its product portfolio consists of Enterprise SaaS solutions and IoT & Mobile solutions, which together form the backbone of compelling, intelligent, reliable and secure IoT services with deep business intelligence. Inseego powers mission-critical applications with a “zero unscheduled downtime” mandate, such as asset tracking, fleet management, industrial IoT, SD WAN failover management and mobile broadband services. Inseego’s solutions are powered by its key innovations in purpose-built SaaS cloud platforms, IoT and mobile technologies including the newly emerging 5G technology. nseego Corp. (Nasdaq: INSG) is an industry pioneer that enables business. But the high-end backup network that rivals your primary connection isn't always practical, and a consumer solution lacks the durability for everyday deployment and diverse environments. Reinventing the way the world connects and uses information with 5G device-to- cloud solutions Inseego In these situations, the Skyus SC and DS series are ideal solutions. A reliable, immediate failover for your network, these USB options ensure a secure cellular connection in a rugged, compact package, scalable to mobile plans of varying data, bandwidth, and speed. Corporate Citizenship Inseego Corp. is committed to sustainability and conducting business consistent with the highest ethical standards. Its sustainability program helps to support its corporate mission to be a leading provider of intelligent wireless solutions for the Internet of Things, strengthen its customers’ efforts to improve their environmental and social impacts as well as its own, minimize risk in its supply chain, and encourage innovation in its products. IoT in Action Inseego’s purpose-built, Enterprise-grade IoT solutions simplify your business. No matter how challenging your network environment, its solutions keep your business running. Connect your fleets, people, devices, and assets with Enterprise-grade intelligent IoT solutions that deliver deep visibility, resiliency, and secure connectivity. We made 2G, 3G and 4G real with mass-market devices and we’re doing it again with our 5G solutions. Our mobile broadband and home broadband solutions bring the experience of 5G to your fingertips. Inseego has an obligation to its employees, its stockholders, its customers and suppliers, business partners and community to be honest, fair and forthright in all its business activities. As a company, It is committed to providing a safe and healthy working environment In today's always-connected world, a secure backup option is mandatory for every 14

15. The chieftain Dan Mondor, Chairman, and CEO: Dan was appointed CEO of Inseego Corp. in June 2017 and named Inseego’s Chairman and CEO in August 2018. Mr. Mondor has over 35 years of telecommunications and media technology experience with global Fortune 500 and privately held corporations. Mr. Mondor has received numerous industry awards for innovation and market impact and was named by ExecRank as a top Micro-Cap CEO for driving shareholder value. Mr. Mondor holds a Master’s degree in Electrical Engineering from the University of Ottawa, a Bachelor of Science degree in Electrical Engineering from the University of Manitoba, and executive education from the Cornell Graduate School of Management and Duke Fuqua School of Business. Dan Mondor, Chairman & CEO for its employees, and to avoiding adverse impact and injury to the environment and the communities in which it does business. Inseego’s employees take pride in compliance with environmental, health and safety laws, regulations, and company standards. It conducts business with suppliers who demonstrate a strong commitment to the Inseego corporate citizenship principles. It partners with suppliers who ensure their working conditions are safe, their workers are treated with respect and dignity, and their business operations are environmentally responsible. retail packaging and literature to the materials used to manufacture its devices, Inseego ensures its suppliers are compliant with stringent environmental requirements. It is its belief that continuously striving to protect its environment by utilizing sustainable resources is everyone’s responsibility. Inseego is proud to publicly disclose its sustainability commitments and accomplishments by publishing this Corporate Citizenship webpage as well as its 2015 Sustainability Report and a Disclosure Statement for the California Supply Chains Act (SB657). The company’s CDP Supply Chain 2014 Information Request questionnaire is available at the CDP website. “Through innovation, teamwork, commitment to satisfy applicable requirements and continuous improvement, we will deliver solutions that exceed customer expectations.” The firm has a commitment to environmental responsibility. From its SR 15

16. Visibility across Your Entire Supply Chain: Jesta I.S. Our goal is to be a leading global innovator of solution systems for wholesalers and retailers. J The Vision Central features esta I.S. is a global supplier of integrated software for wholesalers and retailers specializing in apparel, footwear, housewares, and electronics. The company’s end-to-end solutions streamline your day-to-day operations throughout your entire supply chain while always keeping your customers top of mind. appear in Vision Merchandising’s Item Management feature. For example, a user can create a Smart Query to retrieve a carousel of the top 10 performing blouses without having to manually sort through and compare mountains of information themselves. Answers: Answers is for quick business insights, which is especially useful for businesses that don’t have an Analytics solution. Users can create and schedule public or private reports that run automatically using real-time data pulled from the Vision Suite modules. The reports can be extracted into an Excel document and scheduled to be emailed. They can also be viewed on any mobile device. The Custom Query tool displays additional information about an item that is not a standard detail in the Item Management style card. With more than 50 years of combined wholesale and retail experience, Jesta I.S. recognizes the importance of providing solid software solutions coupled with impeccable client service. Vision Suite Jesta’s Vision Suite is a family of end-to-end software programs for retailers, wholesalers and brand manufacturers. The Suite is comprised of four main products: Vision Sourcing and Demand,Vision Merchandising, Vision Store and Omnichannel, and Vision Analytics. Each addresses a different segment of the supply chain from product design and sourcing, to merchandising, omnichannel retail and analytics. The Suite is unified yet modular, thereby eliminating the inefficiencies and inaccuracies of disjointed programs. Reports: Out-of-the-box reports, some with drilldown capabilities, are available in VCP: PO Review by Style, Summary of Open POs, Site Inventory Stock Status, Stock Ledger Details and more. The reports can be grouped together by topic (Sales Reports, for example), department (Merchandising, for instance) or even under a specific business role (like Buyer). Product portfolio Vision Central Portal Vision Central Portal (VCP) functions as a single point of entry for all the Vision Suite products: Vision Sourcing & Demand, Vision Merchandising, Vision Store & Omnichannel, and Vision Analytics. Jesta’s four main products and all of their associated modules are incorporated under VCP. Alerts: VCP users can create alerts based on their own pre-defined business rules. Alerts prompt users when an event that may impact business operations requires immediate attention or when a task has been assigned to them. Alerts can appear on the home screen, be sent as an email or as a mobile notification. Jesta’s new Vision Suite 20.0 includes multiple enhancements. Among the most notable is that the solution is now cloud-ready and browser-based, certified on Chrome, Firefox, Internet Explorer and Microsoft Edge. Also, Vision Suite 20.0 is usable on mobile devices making the software accessible anywhere, anytime. The VCP home screen consists of widgets where you can save your most frequently used menu options and reports. The menu options can be organized according to your daily, weekly or monthly tasks; the widgets can be arranged and swapped according to your preferences. Smart and Custom Query: The Smart Query tool gives users the ability to filter data and narrow in on specific merchandise; the results 16

17. Lastly, each and every one of Jesta’s modules have now been incorporated under Vision Central Portal, a widget-based solution that functions as a single point of entry for all the Vision Suite products a client owns. Its customizable home screen features a dashboard that provides an overview of menu favourites, reports, alerts and more. locations. Vision Merchandising includes Jesta’s Retail Planning and Retail Merchandising solutions. “We’re continuously enhancing our products to meet the evolving needs of the ever-expanding wholesale and retail industries as well as developing innovative solutions to maximize operational efficiencies and customer satisfaction.” Vision Store & Omnichannel: Vision Store & Omnichannel gives frontline and back-office retail employees the tools to cultivate seamless shopping journeys even when customers switch between touchpoints. Armed with real-time inventory visibility, the ability to draw from vendors’ stock and fast order fulfillment from optimal sites, Vision Store and Omnichannel enables experiences that improve loyalty and sales. The Vision Suite products Each of the four Vision Suite products addresses a different segment of the supply chain. Some of their associated modules come out-of-the-box, others can be added on individually. Vision Analytics: Vision Analytics delivers granular metrics that decision makers need to make strategic decisions about their global business. The solution collects and analyzes real-time transactional and customer information from an enterprise’s multiplatform environments, then consolidates everything into a holistic view of performance so patterns and trends are easy to identify. SR Vision Sourcing & Demand: Vision Sourcing & Demand (S&D) is designed to help manufacturers, wholesalers and retailers reduce cost and time to market while providing complete visibility of full-package and raw material procurement cycles. It streamlines the movement of merchandise throughout the supply chain all the way to the Point of Sale. Vision S&D includes Jesta’s Wholesale & Distribution, and Supply Chain solutions. The man who means business Arvind Gupta, President Vision Merchandising: Vision Merchandising helps buyers and merchandisers build market segments, product ranges, and price lines while using historical performance as a guiding factor to minimize markdowns and maximize sales. The solution subsequently distributes inventory through robust, demand- driven automation and tracks merchandise as it moves through omnichannel platforms while ensuring that the right products are delivered to the most optimal Arvind Gupta, President: Arvind Gupta has a unique ability to critically analyze broad macroeconomic and technology trends, and decompose them into tactical process improvement and IT solution development roadmaps. He possesses a vision that allows him to foresee the end result with clarity and plan accordingly for long-term and complex endeavors. Arvind has held a number of leadership positions at Jesta I.S., including Chief Operating Officer, accumulating over fifteen years of retail experience. As EVP of Development and Strategy, Arvind directed the growth and expansion of Jesta’s Vision Suite® product line and was instrumental in cementing its place as a leading ERP and retail business management system. He has built and implemented focused and optimized ERP solutions for several notable companies across America, Europe, and Asia. 17

18. European Software Manufacturer and Provider of Cloud Services - Fabasoft F services in Europe for the digital control of documents as well as an electronic document, process, and records management. Numerous well-known private enterprises and public-sector organizations have trusted in the quality and experience of Fabasoft for three decades. Contract Management: Manage the entire lifecycle of contracts - from collaborative creation to the end of the contract period Contact Management: Manage contacts of an organization centrally and EU-GDPR compliant, synchronize with mobile devices and create address lists abasoft is one of the leading software product companies and providers of cloud great added value: to cover several use cases with just one solution. Product Management: Digitise and accelerate product management processes across departments, organisations and countries. Manufacturing: Secure and agile collaboration with external partners using the Fabasoft Cloud - across the company and country borders Digital Asset Management: Intelligent Enterprise Digital Asset Management in the Cloud Pharma: Research and develop products efficiently with the Fabasoft Private Cloud validated according to EU GxP Annex 11 Solutions Offered by the Firm Based on the Fabasoft Cloud Platform, the firm offers numerous ready-to-use solutions in the form of Fabasoft Cloud Apps as well as customized solutions (e.g. for supplier management). For many of its customers, this is especially a Collaboration: Include external persons in your extended digital organization to synchronize and share documents – securely, agile and traceable. Financial Services: Agile development of solutions in the Fabasoft Cloud for boundless control of documents while meetings highest compliance requirements Process Management: Boundless digital records management through automated business processes - platform- independent, flexible and easily configurable using a graphical BPMN 2.0 editor Products Offered by the Firm The software products and cloud services of Fabasoft help digitalize, accelerate and boost the quality of business processes and offer innovative possibilities for cooperation across the organization and national frontiers in the form of both informal collaboration and structured workflows. “Our model includes developing and distributing our software products, as well as providing related services. Fabasoft software products can be used based on purchasing models with payment of one-off software license fees and optional recurring update fees or based on recurring fees charged for their use as cloud services, Software- as-a-Service (SaaS) or preconfigured appliances.” Board Communication: Preparation and follow-up of board meetings as well as evaluation and signing of highly sensitive business documents Cloud Services: Workflow management and agile collaboration that is scalable at highly secure European data centers or instantly ready for operation as an appliance at your own data center. EU-GDPR Toolbox: The Fabasoft EU-GDPR Toolbox provides a solid foundation to better comply with privacy and compliance guidelines. Digital Personnel File: Manage personal data of employees digitally, consistently and centrally - the basis for professional skills management, comprehensive HR analyses and leadership 4.0 Fabasoft Cloud: Agile and secure collaboration between companies Fabasoft Private Cloud: Synchronise and share your data 18

19. Helmut Fallmann & Leopold Bauernfeind Board Members The Managing Board Helmut Fallmann & Leopold Bauernfeind | Board Members The managing board consists of Helmut Fallmann and Leopold Bauernfeind. They founded Fabasoft in 1988. In October 1999, the company was listed on the Frankfurt Stock Exchange. Fabasoft has approximately 200 employees from 13 nations who are working from seven locations. Fabasoft app.telemetry: Application performance and user experience monitoring safely within your existing company network with the Fabasoft Private Cloud. appliance and a hardware security module (HSM). Fabasoft Secomo: Encryption Appliance with genuine end-to-end encryption-decryption takes place on the end device Electronic Records: It contains certified security, traceability, transparency, full accessibility, clarity, flexibility and individual adaptations for the management of electronic records. Digital Business Processes: Sustainably increase the competitiveness of companies with features for Enterprise Content Management, Collaboration, Workflow, audit-proof Archiving and Records Management. Agile Project Management: Coordinating your software projects in an easy, central and agile manner with dashboards and reports on scrum-specific ratios such as burndown, velocity, defect rate and more. Fabasoft eGov-Suite: The flexible standard product for modern public administration Fabasoft Folio: Enterprise content management (ECM) and business process management (BPM, Workflow) Fabasoft Personnel File: Central and consistent management of personnel files Fabasoft Scrum: Application for agile software project management Development of Specialised Applications: Swift and cost- effective development of solutions for documents, case handling, and business process management based on the products Fabasoft Cloud, Fabasoft Folio, and FabasofteGov- Suite. Knowledge Management: Linking data from different sources to provide employees and customers with a 360-degree view on the relevant issues or customers. Testing of Specialised Applications: Automating functional software tests in the Fabasoft product environment by actually carrying out activities in the web browser’s GUI – simulating the way real users are working with the application. Mindbreeze: Big data search for a 360-degree view of all relevant company information Fabasoft app.ducx: Agile use case-based development environment IT Operations: Ensuring the availability and response time behavior of your applications – with user feedback options via web browsers or apps on mobile devices. Fabasoft app.test: Integrated use case-based test environment Secure Encryption: Encrypting sensitive and valuable documents and protecting them against unauthorized access – with the FabasoftSecomo SR 19

20. World’s Leading Manufacturer of Personal Protective Equipment: Fire-Dex LLC F protection for first responders, including turnout gear, rescue & wildland PPE, boots, hoods, gloves, and helmets. With a strong emphasis on health and safety, Fire-Dex has paved the path of innovation in the manufacturing of firefighting gear while focusing on the continuous improvement of its products and processes. ire-Dex LLC, headquartered in Medina, Ohio, is a leading manufacturer of head-to-toe were added to production. The name Fire-Dex derived out of this new venture as FIRE retardant gloves with great DEXterity became the company’s staple. Gilman and Lauren Burke DeVere joined the company making it a family-owned business. Serving Those Who Serve Fire-Dex is focused on finding the best solution and delivering better protection for firefighters. This wouldn’t be possible if it didn’t listen to the needs and feedback of its fellow firefighters. So, when research discovered that burns and smoke inhalation were no longer the most significant threat facing today’s firefighters, the company focused its energy on what was; heat stress and exposure to cancer- causing agents. Diving further into the Structural PPE industry, Fire-Dex began making fire hoods, suspenders, and gear bags in 1986, turnout gear in 1987, and boots in 2010. The company continued its growth acquiring two major brands, Chieftain and TECGEN, in 2008 and 2015, respectively. Genesis In 1983, Charlie Grossman purchased Morgan Protective Apparel in Rome, GA. At the time, they manufactured welding “greens” and leather gloves. A year later, structural The company broke ground on what is now its headquarters in Medina, Ohio in 1996. It has since undergone two expansions to accommodate its rapid growth; first in 2005, then again in 2018 (nearly doubling its size to 57,500 sq. ft.). For extra production space, it acquired Darwood Manufacturing, an 88,000 sqft facility in Pelham, GA in 2018. firefighter It developed TECGEN71, an outer shell for firefighter turnout gear that can withstand the heat but also yielded the lightest weight turnout gear ever seen in the history of this industry to address the heat stress concern. In addition, it manufactures alternative PPE to be used on non-fire related calls. The practice of wearing alternative PPE reduces the time firefighters spend in multi-layered structural fire gear, which is built specifically for the extreme elements of a fire. gloves In 2019, Burke’s daughters Taylor “We view each firefighter as a family and treat them that way, through both the fun times as well as the tough ones.” Burke Fire-Dex was also the first manufacturer to pave the way for a new generation of head and neck protection; particulate blocking hoods. These hoods act as a barrier against potentially 20

21. Brand that Matters Fire-Dex is one of the world’s most valuable brands, and to maintain the brand reputation it has, the company always strives for quality. It openly discusses industry issues with firefighters, takes their pain points into account, and stays ahead of the trends. Firefighters come to Fire-Dex for solutions to problems that have long plagued the industry and haven’t yet been addressed. Fire-Dex’s ongoing mission is to find and develop solutions for health and safety, so firefighters can continue safeguarding its communities for years to come. harmful carcinogens, which are often present when chemically- treated carpets, paints and furniture are burned and can be harmful if absorbed into the firefighter’s skin. award-winning team and further embracing its commitment to “serve those who serve”. When manufacturing gear for firefighters, every detail matters. Each Fire-Dex employee understands the importance of engineering reliable gear that firefighters feel confident will withstand their job demands. Moreover, the company wants those firefighters to know they have an extended family at Fire-Dex, a company that is willing to help them navigate through the ever- changing and complex PPE industry. Proud Producers of Personal Protective Equipment (PPE) Fire-Dex is proud that its message has resonated within the fire community, stimulating continued growth with the development of new life-saving technologies. The company is continuing to grow its SR Bill Burke, CEO Meet the Owner Bill Burke, CEO: Bill Burke is the CEO and Owner of Fire-Dex. He originally joined the team as a Sales Representative in 1984, became VP of Sales & Marketing in 1989, President/Part Owner in 1997, and sole-owner in 2007. Bill went to Ohio University and the University of Akron for his undergraduate degree and received an MBA from Baldwin Wallace University. 21

22. “Our long-term commitment is to make you safe and keep you safe, that’s our goal. That’s our vision”: IndigoVision Others make cameras. We make people safe. T That includes your person, your business, your property, your budget. It’s not about pixels or data rates or cameras and software. It’s about how all those things, working together, add up to your safety net. Products that make you feel safe, by design All IndigoVision’s products, from architecture to hardware to software, are single-mindedly designed towards enhancing your security. So they work together – powerfully, seamlessly and easily. And they also offer unrivaled flexibility. he Purpose of a security system is to make you safe and feel safe. Period. Architecture so it’s flexible. You can add any number of cameras and work stations effortlessly. IndigoVision makes it smart, so your old analog cameras will migrate to IP and work with its HD cameras. You can integrate other HD cameras where and when you need them. The same goes for other manufacturers’ security systems, such as Access Control, Communication Systems, and Perimeter Detection— pretty much anything else with its Software Development Kit. IndigoVision is a developer of complete, end-to-end video security solutions from security cameras to video recorders, body-worn video cameras, and security management software, so performance and stability go hand-in-hand. They can do this because IndigoVision has been fiercely faithful to these principles: End-to-End Video Security Systems and Single-point accountability: IndigoVision provide end-to-end video security systems where performance and stability go hand-in-hand. This performance is reinforced by systems with no single point of failure, Distributed Network Architecture, the ability to add any number of products to your installation, and a system that’s incredibly network friendly. And when you choose an IndigoVision system you are future-proofed: the cameras you buy today it will still support in 10 years’ time. When everything is connected and designed to work together, you can sit at your desk with the IndigoVision Control Center at your fingertips. You see everything. You hear everything. That’s when you discover that safe is a wonderful feeling. The firm designs your system end-to-end, with no single point of failure, so it’s reliable. It designs it with Distributed Network Greet the leader Pedro Simoes, CEO: Pedro Simoes was initially appointed as the Company’s Senior Vice President – Global Sales on 2 October 2017. Pedro took over as interim Chief Executive Officer in November 2017 and was confirmed as CEO on 8 January 2018, at which time he was appointed to the Board. He is an experienced global sales leader in the security industry, with over 13 years’ experience in the sector, and prior to joining the Group, he spent nearly six years with Avigilon Corporation (TSX: AVO) where he was ultimately responsible for leading its Global salesforce and driving revenue worldwide. IndigoVision’s security systems are Open (open wide): The firm’s video security cameras and network video recorders products are open. Its video security management software is open, letting you 22

23. choose from a wide range of third-party cameras. Its open design allows you to integrate other manufacturers’ security systems, such as Access Control, Communication Systems, Perimeter Detection or pretty much anything with its Software Development Kit. That’s what the firm means by unrivaled flexibility. All delivered through its open, end-to-end video security systems. residential, retail and traffic. Working in over 20 market sectors, the firm has found that local responsiveness is the key to end-user performance and satisfaction. It has 15 regional centers around the globe and partnered with 800+ authorized system integrators who are fully trained by the company to provide local installation, operator training, and support. SR IndigoVision’s work hard to make feeling safe easy: Easy install, low service calls and a security installation that’s easier to operate than your television are what you get from the company’s open, end-to-end video security systems. Powerful video security management software, strong security cameras, robust video recorders, resilient architecture, and ease-of-use are good. Everything working easily together is better. IndigoVision’s Markets People choose IndigoVision for the resilience, flexibility, and reliability of its no-single- point-of-failure end-to-end system, its open, Distributed Network Architecture, a range of powerful NVRs, and a Control Center that seamlessly manages everything. And, of course, for its best-in-class cameras! “ We don’t just supply cameras and encoders and monitors. We build you a safety net.” “But they stay with us because of our “your problem is our problem” culture. It’s your world that ultimately matters. We know our job is not just providing the best equipment in the surveillance security business. It’s keeping people and their property safe. That’s a higher calling. And we never take our eye off the ball,” says Pedro Simoes, CEO. IndigoVision has over 10,000 installations in over 20 market sectors including; education, government, health, hospitality, industrial, major events, mining, petrochemicals, ports, rail, 23

24. Celebrating the life & work of Vanu Bose Innovating To Provide Coverage in Places without Coverage today - VANU E do not is that current technology does not make it cost-effective to provide coverage in many areas such as inside of buildings, in rural areas, in tunnels, and on ships. Vanu solutions combine technology and business model innovation to reduce the total cost of ownership of wireless networks. Vanu, Inc. creates solutions for places that do not have good coverage today. very operator would like to color in the whole coverage map. The only reason they Communications Commission (FCC)-certified software-defined radio. enable the rapid development of new form factors targeting specific market needs. These solutions focus on reducing the total cost of ownership of cellular networks for hard to cover areas. For example, the rural solution focuses on low power consumption and small size to reduce both ongoing OPEX as well as site-related CAPEX costs. The in-building solution uses Vanu’s patented secure Internet backhaul technology to reduce both backhaul costs and in-building installation costs. Vanu’s technology allows the same software base for each of these platforms, ensuring compatibility across platforms and core network interfaces. Vanu is headquartered in Lexington, MA, with two offices in India located in Gurgaon and Bangalore, as well as an office in Kigali, Rwanda. Growing out of ground-breaking research in software radio at MIT, Vanu is committed to technical and business model innovation to address wireless coverage challenges The company grew out of groundbreaking research in software radio at MIT and was founded in 1998. Vanu is the developer of the Anywave® Base Station. Anywave was the first commercial Radio Access Network (RAN) product to simultaneously support multiple cellular radio standards on the same platform and the first U.S. Federal Solutions Offered Enabling cellular coverage in areas that cannot be covered profitably with existing technology where Vanu is focused on technical innovation to enable cellular coverage in areas that cannot be covered profitably with existing technology. Vanu’s software Radio Access Network (RAN) solutions In addition to its solutions for rural coverage, in-building coverage, cellular suppression, disaster recovery, and coverage as a service, Vanu also provides custom solutions for challenging coverage problems. 24

25. “Our rural technical innovation focuses on low power consumption and small size to reduce both Operating Expenses (OPEX) as well as site-related Capital Expenses (CAPEX).” Products Offered Enabling cellular coverage in areas that cannot be covered profitably with existing technology is the aim of Vanu’s products. It is designed to enable cellular coverage in areas that cannot be covered profitably with existing technology. As average revenue per customer user (ARPU) continues to decline, operators reduce costs to remain competitive. Vanu’s products allow carriers to reach customers in new places, both within and outside of their existing coverage areas or through branching out to under/unserved markets. offer peace of mind that you have procured a solution that provides the coverage and capacity you need from the outset. of a software-defined radio. Before serving as CEO, Andrew served as Chief Operating Officer from the inception of the company, with responsibility for oversight of all operations, including sales, engineering, support, finance, production. Andrew also has a lead strategy for identifying, protecting and monetizing key intellectual property assets. Andrew helped to incubate and launch ventures such as VANU Rwanda, working with carriers, regulators, and investors to define and implement strategies. Before joining Vanu, Inc. Mr. Beard practiced law with Foley Hoag LLP where his practice focused on corporate securities and transactional matters for technology-oriented companies. Mr. Beard has the personal distinction of serving on the m-Powering Development Advisory Board for the ITU. The company provides comprehensive services for its products to ensure you are making optimal use of your investment. Its program addresses the key benefits of its products, their competitive advantages, and their technical capabilities. Vanu provides comprehensive tools, support, training and RAN management on its products to ensure successful implementation. “We are happy to adapt our program to meet the specific requirements of your business and team,” Vanu. Vanu’s software RAN solutions portfolio is designed to help operators reduce both CAPEX and OPEX expenditures to reduce the total cost of ownership. Read more about how Vanu can help to reduce the total cost of ownership with its three solution sets – Anywave, CompactRAN Community Connect, and its In-Building Solution. The Leading Man Andrew Beard | CEO Andrew Beard is CEO and Co-Founder of VANU, Inc., a provider of innovative wireless infrastructure solutions. Founded in 1998, Vanu, Inc. pioneered the commercialization of software- defined radio and was the first company to receive FCC certification SR Services Offered Vanu offers a full suite of professional services to facilitate your coverage solution and to 25

26. The Physical and Digital Security Experts A3 Communications We work hard behind the scenes so technology issues don’t slow you down. I of the University of South Carolina’s Master electrical engineering program turned his knowledge, experience, and love for technology into A3 Communications. Joe continued to build A3 into the substantial business operation that it is today, with sales exceeding $50 million. t started with his passion for electronics. In 1990, Joseph Thomas, a graduate electrical and Information Technology (IT) service provider able to accomplish every aspect of technology infrastructure. Since 1990, A3 has provided its clients with competitively priced IT and communications solutions including: • Enterprise Networking • Physical Security • Unified Communications • Voice, Data &Fiber Cabling • Audio/Visual • Hosted & Managed Services • Electrical Services Only years after opening, A3 Communications services expanded from software development to data networking and security. Shortly after, the company realized that the voice and data worlds were set to merge, so it became early adopters of VoIP (Voice over Internet Protocol). In 2001, A3’s fiber and cabling division was formed to provide total infrastructure solutions. In 2008, the company launched the physical security division (surveillance and access control) and quickly became market leaders, serving primarily the K-12 market throughout the Southeast. In 2014, following the acquisition of the Charlotte, NC, branch of a west-coast based electrical contractor, A3 further expanded into electrical services. Today, A3 is considered an all-inclusive communications, F. Joseph Thomas, Founder Since the beginning, it has been its goal to increase the profitability and productivity of its clients through the application of smart technology. From its headquarters in Columbia and additional offices in Greenville and Charleston, South Carolina, as well as Charlotte and Raleigh, North Carolina, and Atlanta, Georgia, the company has served over 2,500 clients across the Southeast. A3’s comprehensive service and innovative solutions have been internationally recognized. “As an internationally recognized technology firm and as one of American’s fastest-growing systems integrator, A3 Communications believes the quality our company is conveyed through the quality of our products, service, and leadership.” Still involved with the company today as a chairman, Joe named his son, Brian Thomas, as A3’s President and Chief Executive Officer in 2012. His role with the team began as Vice President of 26

27. Founder’s Desk F. Joseph Thomas, Founder With a passion for electronics and a Master’s degree in electrical engineering, Joe Thomas provides the strategic direction that has led A3 Communications to become one of America’s top system integrators. Following his tenure at prestigious companies including Lockheed Martin and Bechtel, Joe followed his desire to innovate by opening his own software development firm in 1990. Experiencing an impressive degree of success within a short time, A3 expanded services to include data networking and security. Soon after, Joe, an engineer with a keen eye towards future trends, anticipated the Internet-based assimilation of technologies and became an early adopter of VoIP (Voice over Internet Protocol). With the additions of the fiber/cabling and physical security divisions in the 2000s and electrical services in 2014, Joe has developed the company into what it is today – an all-inclusive communications, electrical and information technology service provider. Sales starting in 2006, and Brian continues to grow the company in his new position, always making sure to keep the company vision in mind. Under Brian’s leadership, A3 was recognized in April of 2018 as one of America’s fastest-growing systems integrators for the sixth consecutive year. data, staff, and assets, as well as help, keep operations running smoothly. national A3 Communications specialists will support your existing business systems 24 hours a day, seven days a week. When the need arises, emergency service is handled on a top priority basis. However, the company goes one step further: within 2 business days, one of its customer service representatives will perform a follow-up call to ensure you have been provided with the very best service. Solutions offered We serve as the single source responsible for your technology needs. We pride ourselves on being your one source, one solution for all of your technology needs. A3 Communications has built a reputation on quality service and products for over 28 years and continues to be a leading systems integrator for the Southeast. It is committed to using “best of breed” technology as the criteria for the products it offers, and provide a single-source solution for the region’s technology needs. A3 Communications has built its reputation on quality service and products for over 28 years. It has grown immensely through expert knowledge of the technologies upon which its customers rely, guaranteeing them long-term security for profitability and growth. By using quality, reliability and latest technology as the selection criteria of the products the firm carries, A3 Communications is able to offer superior support and service to its customers. SR The company’s project management teams incorporate tools such as Microsoft Project and SharePoint to ensure the implementation of successful deployments - on time, on budget, as specified. Certified, The firm helps organizations like yours increase productivity and get more out of the technology you invest in. It specializes in solutions that safeguard and protect your 27

28. Time-Tested Solutions for Any Situation: ETI Software Solutions Pete Pifer, Chairman & Interim CEO 28

29. COVER STORY Time-Tested Solutions for Any Situation: ETI Software Solutions Our philosophy remains the same. Smart Technology. Smarter People. A helping reduce operating costs and ensuring optimal quality of service. global leader in communications technology and services for 25 years, ETI Software Solution’s mission is to deliver the tools telecom providers need to manage complex systems more efficiently, of ETI products mirrored the technological advances of the telecom industry, resulting in long-term customer relationships. Soon ETI was the established leader in automated provisioning, mediation, and activation software for video, voice, and data over a wide range of technologies, with expertise in IPTV integrations and FTTH networks. Today as broadband service providers seek to provide superior customer experiences, ETI has moved to the service assurance realm, introducing its Vision360 product line. The Vision360 suite offers a comprehensive yet modular, integrated solution that empowers CEOs to CSRs to proactively address subscriber-facing issues to operate more efficiently. With over 150 deployments throughout North America, ETI was positioned for even more growth and in 2014 acquired Netmania, the preeminent developer of ACS TR-069 device management technology. Netmania was involved with one of the first providers in the world to adopt the TR-069 CPE WAN Management Protocol and continues to manage millions of devices across the globe as a wholly-owned subsidiary. The merger gives ETI a technological edge in device management and created a world-wide presence, strengthening ETI’s customer base in Europe, Australia, and New Zealand. ETI launched its first product in 1993, and soon developed an extensive array of products for the control and management of broadband technologies. The development 29

30. Deep dive into the solutions offered that your front-line personnel drive greater efficiencies, help assure the quality of service and enhance the customer journey. Are you confident that your CSR’s have the tools and real-time data to help your customer? With Vision360, your team can easily and quickly handle most customer-affecting issues, including: IPTV, analyze data to uncover upsell opportunities, provide intelligence for smarter decisions and improve overall efficiency. Customer Churn Based on recent Gartner survey data, customer experience has become a high-priority, CEO-level area of focus. Improving customer experience is at or near the top of the list of KPI’s for both private- and public-sector enterprises across all industries. In this business, consumers call the shots. And after all the time and money you spend acquiring new customers, how do you keep them from leaving? How do you reduce your churn rate? Technology Chaos You have multiple systems that do not talk to each other after years of adding new technologies and services. Manual provisioning combined with human error leaves customers frustrated and you losing days of billable service. With each new technology and vendor that gets plugged into network comes another set of exceptional processes that need to be handled. If left unchecked, all these one-offs can lead to anarchy with the technology driving and shaping the business … rather than the business driving the configuration and management of the technology. Vision360 puts your business in control and keeps it there. Monetization Strategies It’s easy to fall down the rabbit hole of network operations and technology challenges and lose sight of the ultimate goal of a service provider: to make money. Monetization is more than a ubiquitous catch-phrase – it’s a vital part of remaining competitive. And ETI is the intrinsic part of any monetization strategy. The key is to empower your customer service representatives to access work-force management, outage management, installation and trouble ticket information from one main platform, easily arming your front line problem-solvers with vital information. You have invested in infrastructure and now you want results. Your most valuable asset is your network but how can you optimize it to enhance your bottom line? How? By analyzing needs and then simplifying processes by eliminating duplicate workflows and automating them to ensure accuracy and faster turn-up. Because Vision360 is pre-integrated to over 70 different voice, video and data technologies, it can take disparate systems and pull them together into a cohesive and effective platform. Consumers come to you because of product and price, but they stick around based on their interactions – their journey - with your company. At every touch point there is an opportunity to increase customer loyalty or to negatively impact your churn rate. ETI’s Vision360 ensures The company’s Vision360 suite provides solutions for telecom and cable companies that are looking to create new revenue streams using their existing assets. Its solutions provide the technical foundation to add new services like VoIP and 30

31. Platform Migration The digital revolution is in full swing and service providers are grappling with the many different facets that affect an upgrade. Whether it’s the complexities of BSS/OSS integrations into hybrid networks or deploying new services without harming the customer experience, a move to digital can be risky and time-consuming. Company Merger There were more than 2 dozen mergers and acquisitions in 2017, affecting service providers in all tiers and industries. From a technology standpoint, a merger at the least represents uncertainty but most often results in vast changes to network operations and technology. on your network. Growing your network to add new services or to increase bandwidth and keep up with the competition requires time and money. Each stage of a fiber build is fraught with challenges. Whether you are a greenfield, operational or mature network, there are inherent issues with fiber management and expansion, activation and billing, work orders, service delivery, and customer satisfaction. Knowing how to harness your data to make actionable decisions is what will set you apart from the competition and positively affect your sales and marketing efforts, your operations and your bottom line. But a merger, while challenging, gives operators a golden opportunity to eliminate silos, phase out legacy systems and streamline processes. Customers are hungry for faster, more powerful bandwidth across multiple connected devices - even cities are becoming smarter. You need to keep up with demand, utilize new technologies and upgrade to all IP services to remind competitive. ETI has solutions that can improve your go-to-market time, control costs and track, plan and analyze expansion alternatives. ETI has built an extensive collection of pre-integrated interfaces for every technology, from HFC to DSL to FTTx, IPTV, and softswitch. This means that there is no custom, one-off work; your network additions can be easily implemented and turned up quickly, without disrupting daily operations. Of paramount importance is the need to minimize service downtime and to ensure that, when brought back online, end-user services are equal or better than before. The more mistakes that are made and the longer the downtime, the more likely it is that a customer will shop your competitors for an alternative. Don’t give them a reason to churn! How? It’s simple. The less complicated the network, the easier it is to manage. Vision360 allows you to consolidate the management and control over multiple, disparate network elements and CPE with a unified frontend that hides all the gory technical details from your CSRs. This is easy to step to take and will have an immediate payback in terms of easing operational complexity.SR It also offers network management tools that can predict growth areas, estimate costs and calculate capacity – making network growth a science instead of the best guess. Network Expansion Consumers have a big appetite for data services. And as that demand increases, so do the demands placed 31

32. The man behind the plan Pete Pifer, Chairman and Interim CEOof ETI Software Solutions, founded the company in 1992 with the mission of providing world-class operational support software and unparalleled customer service to empower telecom providers to quickly and cost-effectively launch, sell, bill and provision voice, video and data services. Pifer’s vast experience in this arena has made him an industry visionary. Before founding ETI, he was President and Chairman of EASICOM, Inc., a developer of software for automated rating and call processing. He was President of the Microwave Associates Communications division of M/ACom, Inc. of Burlington, Massachusetts. This division’s products were microwave and satellite equipment for television transmission. His principal customers were cable TV companies and broadcasters. Pifer was a member of M/ACom’s merger and acquisition team, where he helped the company grow from $50 million to $450 million in three years. Prior to M/ACom, Pifer was an executive with Scientific-Atlanta, Inc., a Cisco company engaged in providing telecom systems for industry and defense. From 1972 to 1977, he was Division Manager, Satellite Communications, and was responsible for developing and marketing satellite equipment for data, voice and television transmission. Pifer is a graduate of Ohio State University and Harvard University Business School. He is active with FTTH Council, NTCA, SCTE, APPA, and other industry trade associations. “ “People” is the first word in our business philosophy ... and the last. Our business - any business - is people. ” COVER STORY 32

34. The “Gold Standard” For Financial Planning, Analytics and Performance- Strata Decision Technology Help Heal Healthcare S focused on and hyper-committed to making a difference in healthcare. Its solution StrataJazz® is the leading cloud-based SaaS financial planning, analytics and performance platform in healthcare. It is an enterprise- wide solution that addresses the financial planning, decision support and continuous cost improvement requirements of healthcare providers. The company provides seamless integration with existing EHR, ERP and EDW systems to leverage the organization’s existing infrastructure and investments. The Company’s advanced cost accounting Decision Support StrataJazz is rated #1 in KLAS for Decision Support and Advanced Cost Accounting and is known as the “gold standard” for understanding cost and margins and the most sophisticated Business Intelligence engine in healthcare. tarted over 20 years ago, the story of Strata is about a group of passionate people hyper- platform has emerged as the solution of choice in the market. The Company’s Solution StrataJazz® is a single, modular, cloud-based platform that brings healthcare providers a “flywheel” to better plan, analyze and perform… driving margin to fuel their clinical mission. Continuous Improvement StrataJazz is healthcare’s most unique tool for Continuous Improvement and Margin Management, leveraging thousands of algorithms to identify unnecessary variation and waste combined with a tracking tool and workflow that drives accountability and action. Financial Planning StrataJazz is the deepest Advanced Planning tool on the market, radically simplifying and streamlining how healthcare providers plan, budget, forecast and manage their operating and capital spending. “Our mission is to help heal healthcare by working with hospitals and health systems to drive margin to fuel their mission.” Dan Michelson, CEO

35. The Problems and the Solutions the Firm Offers Financial Planning Problem: The overall budgeting process for hospitals is badly broken. The typical organization spends three to six months and 100,000+ hours producing a budget that is usually tens of millions of dollars off the mark and out-of-date the moment it is finalized. Solution: StrataJazz is the deepest Advanced Planning tool on the market, radically simplifying and streamlining how healthcare providers plan, budget, forecast and manage their operating and capital expenses. The result is a planning process that is more efficient, accurate, and agile. The Leader of the Company Dan Michelson | Chief Executive Officer Dan is the CEO of Strata Decision Technology where his focus is to ensure the company delivers on its mission to help heal healthcare. The company’s financial planning, analytics and performance platform is used by over 1,000 healthcare organizations, including many of the largest and most influential healthcare systems in the U.S. The company has been recognized multiple times as one of the fastest-growing companies in the nation by Inc. Magazine, as one of the best places to work in healthcare by Becker’s Healthcare and has received the prestigious “Best in KLAS” recognition for the highest customer satisfaction by KLAS Enterprises for the last four years. Additionally, Dan is a two-time finalist for Illinois Technology CEO of the Year. Decision Support Problem: Healthcare providers have little to no access to accurate and actionable information on the cost of care. According to a recent survey, 90% of healthcare leaders are “flying blind” when it comes to understanding cost. How can you reduce variation, waste, and inefficiency to invest in and improve care if you don’t have any access to data? With close to 30 years of healthcare experience, Dan has been one of the industry’s key thought leaders in developing the Decision Support, Financial Planning, Electronic Prescribing and Electronic Health Record markets, including serving on the Certification Commission for Healthcare Information Technology and co- authoring the books Margin + Mission: A Prescription for Curing Healthcare’s Cost Crisis and The Electronic Physician. Solution: StrataJazz is rated #1 in KLAS for Decision Support and Advanced Cost Accounting is known as the “gold standard” for understanding cost and margins and the most sophisticated Business Intelligence engine in healthcare. Advanced Cost Accounting with Time-Driven Costing™ has become the first true “killer app” to hit the financial side of hospitals since the endless flurry of systems that were deployed over the last 40 years for revenue cycle management. StrataJazz is central to delivering value as the understanding cost has shifted from a backroom broken process to an urgent board room strategic priority.SR Before joining Strata, Dan spent 12 years as part of the leadership team that grew a healthcare software company from 100 to over 6,000 employees. He has provided strategy and process redesign consulting for many of the leading hospitals and health systems in the U.S. and served in leadership roles for Baxter Healthcare and AstraZeneca. 35

36. An Interview with Chris Sykes, Volume Ltd. Founder and CEO: ‘We Transform Brand Engagement through Creating the Next Level of Customer Interaction by Turning Content into Conversations’ “Our 2020 vision is to be recognized as a leader in conversational AI and NLP.” T to reality. In marketing especially, interest in AI has intensified as marketers have realized the potential that intelligently harnessing the ever-growing streams of customer data has on transforming customer experiences. Chris Sykes, Volume Ltd Founder/CEO/Head of AI & Robotics, spoke exclusively to The Silicon Review. Below is an excerpt. here’s no denying that artificial intelligence (AI) is rapidly moving from fiction one of the first global digital asset management applications: The Global Marketing Resource Centre was an early Internet- based repository for marketing assets and content that included product photography and other imagery, pre-compiled sales and marketing content and raw assets such as logos and other graphics. Content and assets were created in multiple languages; that allowed Dell’s marketing teams and local agencies across the world to search, view, and download content and assets on demand. At its peak, the application was supporting over 5,000 downloads per month. Why was the company set up? And how did you expand your company and its offerings over the years? Volume was established to introduce and develop technology and applications to better serve the marketing operations of large B2B Technology companies such as Dell and Oracle. Having established a footprint within these global businesses, Volume was able to replicate and repeat its services and technology within other similar technology businesses. Working with fast-paced and rapidly growing companies ensured Volume developed processes and best practices that brought it closer to its customers to forge symbiotic relationships that extended beyond the provision of marketing services. AI has become increasingly important not only to marketers but to organizations as a whole in order to stay ahead in today’s dynamic market landscape. In light of the above-mentioned scenario, we’re thrilled to present Volume Ltd. What challenges did you face in your initial years? What can your peers learn from it? Like any growing and self-invested privately-owned business, scaling up is one of the primary challenges. With every growth scenario, there is an inherent risk; you can mitigate risk by ensuring your key customer relationships are strong – that you have the right talent and skills in place and that revenue can be gained quickly. Having these base foundations in place means your business can grow in a more structured and less frenetic way. Volume provides digital communications, infrastructure, social media and channel marketing, data profiling, integrated campaigns and communications, content creation and delivery, and socially-connected marketing services. The company was incorporated in 1997 and is headquartered in Reading, United Kingdom. It has additional office locations in Plymouth; UK, Colombo; Sri Lanka and San Jose; California. How successful was your first project roll on? Share the experience. One of our first project rollouts was for Dell where Volume created 36

37. “Earning trust and respect of consumers all around the world is through consistent focus on delivering high quality in all of our actions.” How do you interpret this statement? One of our early mantras was ‘you are only as good as your last project’. Meaning; don’t become complacent if a customer gives you an opportunity based on the expectation you have set early on in the relationship. Like any relationship, the effort you put in at the start needs to be maintained and even exceeded if you want the relationship to grow and continue. Do you have any new products ready to be launched? We have recently launched www.qbox.ai. QBox is a first-to-market, patent-pending and Gartner recognized SaaS solution. The product is a management and training tool for NLP (Natural Language Processing) Data Models and is optimized for use with IBM Watson Assistant, Microsoft LUIS, Google Dialogflow, Amazon Lex, Rasa NLU, and Facebook Wit.ai. QBox allows users to understand the performance of the training data for their provider of choice. This ‘machine view’ on the data; gives the user the opportunity to improve the underperforming areas of their NLP Data model (chatbot); helps to clarify the meaning of each intent and increase accuracy at speed. and support will make their lives easier and deliver tangible, positive results. Our dependability is a key factor in the retention of customers. People – Attracting, developing and retaining talent means you can deliver better service to your customers and by motivating employees they become emotionally invested in that relationship, as well as the company they work for. Technology – Being future-proofed means you remain relevant and essential to a customer’s operation. Value-for-money – Being able to measure return on investment for customers is another factor in Volume retaining long-term relationships. Demonstrating ‘value’ over ‘cost’ is a methodology we all subscribe to. What do you feel are the reasons behind your company’s reputation? Reputations are earned or are placed on you. It’s important that we dictate and own our reputation and that it’s not impacted by what others may think about you. We are a relatively transparent business and we showcase our many achievements through social media. Everything we showcase is tangible and can be demonstrated. We always practice what we preach and this means that how Volume is perceived is as close to reality as we can make it. Focus & tenacity – Running a business for over 20 years has taught me many valuable lessons. When things aren’t going as planned, or others don’t see things the way you do; then you need to stand firm on your convictions. Over the years, focus and tenacity have become valuable attributes. Where do you see your company a couple of years from now? Our 2020 vision is to be recognized as a leader in conversational AI and NLP. Moreover, we plan to expand our international presence in the US, Asia, Africa, and the Middle East.SR How do you and your company contribute to the global IT platform and society at large? We are a socially aware and socially responsible business. We are a company that is motivated by purpose not just profit and ultimately we want to make everyone’s life easier. If we can impact the way people work and can introduce technology and processes for wider improvement then we can feel we’ve made some kind of contribution. If you have to list five factors that have been/are the biggest asset to your organization, what would they be and why? Customer Service – Our customers are busy and time- and resource- deficient. They need to be 100 percent sure that Volume’s services 37

38. Chris Sykes: An Entrepreneur at Heart Chris Sykes established Volume with the vision that technology would rapidly permeate the sales and marketing operations of the future. As a futurist, Mr. Sykes took the decision in 2015 to pivot his technology-biased digital agency towards AI and looked at how it could be applied within a sales, marketing and customer experience context. He coined the term ‘experiential AI’ and has since built the three pillars that underpin EAI – AI-powered Conversational Platforms, Humanoid Robotics and Virtual, Mixed, and Augmented Reality. Mr. Sykes is a regular speaker and panelist at AI events and forums and was a finalist in the ‘CEO of the Year’ category at the UK Private Business Awards 2018. Chris Sykes, Founder & CEO “ We’re customer- experience creators with ‘Experiential AI’ at our heart; specialising in the three pillars: VR/AR, Robots, and Big Brain Chatbots.” 38

40. An Interview with Sten Björsell, Shipco Circuits Ltd CEO: ‘If We Cannot Do It, Often It Cannot Be Done’ “We have been providing PCBs to the European and US market for over 40 years. We welcome inquiries for all types of PCB’s.” P (two copper layers on both sides of one substrate layer), or multi- layer (outer and inner layers of copper, alternating with layers of the substrate). Multi-layer PCBs allow for much higher component density because circuit traces on the inner layers would otherwise take up surface space between components. The rise in popularity of multilayer PCBs with more than two, and especially with more than four, copper planes was concurrent with the adoption of surface mount technology. However, multilayer PCBs make repair, analysis, and field modification of circuits much more difficult and usually impractical. CBs (Printed Circuit Boards) can be single-sided (one copper layer), double-sided Analysis Report estimated that the PCB market would reach $79 billion by 2024. Before this trading company, we operated a manufacturing company in Ireland that we had to close due to spiralling manufacturing costs here. We retained the key technical sales and engineering members from that company plus the technical director from the Elektrotryck AB. Elektrotryck AB, was the technical leader in Sweden supplying Ericsson and Nokia with most of their mobile phone products in the early fast development phase of the mobile phone technology. In light of the above-mentioned scenario, we’re thrilled to present Shipco Circuits Ltd. Shipco Circuits combined with its predecessor is the longest established Printed Circuit Board supplier in Ireland. The team has proudly served the European Electronics market for over 40 years. The Shipco Circuits team have their roots in Ireland’s longest established Printed Circuit Board manufacturer, Ship Co Ltd. Est 1975, and Sweden’s most advanced Printed Circuit Board supplier Elektrotryk AB Est 1966. “Earning trust and respect of consumers all around the world is through consistent focus on delivering high quality in all of our actions.” How do you interpret this statement? It applies to all what we do. For instance, if we can reduce the complexity of a project by reducing the number of layers at a lower cost we will do that to further a longer-term success for both customer and ourselves. A lower costing for our customer often means increased business for us. The world market for bare PCBs exceeded $60.2 billion in 2014. In 2018, Printed Circuit Board Market The company was incorporated in 2001 and is headquartered in Macroom, County Cork. Sten Björsell, Shipco Circuits Ltd CEO, spoke exclusively to The Silicon Review. Below is an excerpt. Points to Note: The increased complexity of multi-layers affects the possibility to repair a board, but the trade off is increased protection and longer life-cycle with embedded components. When it comes to mechanical protection, cooling and electrical protection, shielding, ground planes’ above components will provide shielding for both absorbed and emitted EMI. Why was the company set up? Shipco Circuits was established to add value in utilizing engineering and trading expertise in a changing market place dominated by low-cost imports from the Far East. Fostering a culture of feedback is crucial to the success of every organization. How is this true with your company? We try to actively listen to our customers and can often solve 40

41. related problems. We find it works best through personal contacts. New business opportunities often surface to us through casual conversations where we consciously take the role as the active listener. supply channels; which enables our customers to share the benefits. Do you have any new products ready to be launched? Our existing technology is an open invitation to the customers to improve their products with our special technology; ask us for advice in all other PCB-related areas. “If we cannot do it, often it cannot be done”. One example of new products – outside embedding components –is 4oz, 6oz or higher oz copper with only 6 mil spacing. What do you feel are the reasons behind your company’s reputation? Excellence in what we do and an open mind to what can be done has and will always be our guiding stars; both technically and commercially. Leadership | Shipco Circuits Ltd Lasse Blomberg– from Elektrotryck AB, Sweden – Technical Director Niall Kelleher – from Ship Company Ltd, Ireland – Production Manager As a question on sustainability, where do you see your company a couple of years from now? Sustainability is not our aim. We aim to regenerate ourselves and our customers with new and improved solutions. How does your company contribute to the global IT platform? Our contribution to the global IT platform is through safer and more compact products, often at better prices than our competition due to highly refined “ contribution to the global IT platform is through safer and more compact products, often at better prices than our competition due to highly refined supply channels; which enables our customers to share the benefits.” the benefits.” Sten Björsell – from Ship Company Ltd, Ireland – Managing Director/CEO SR Our Our contribution to the global IT platform is through safer and more compact products, often at better prices than our competition due to highly refined supply channels; which enables our customers to share

42. Building better Connections Southern Cross Cables Limited FAST. DIRECT. SECURE. S an agreement between Telecom New Zealand (now Spark New Zealand), Optus and MFS Globenet (subsequently acquired by WorldCom, now Verizon) to sponsor a submarine cable link between Australasia and the United States West Coast, due to unexpected and rapid growth of the Internet, resulting in an imminent international capacity bottleneck for carriers in Australia and New Zealand. outhern Cross and its associated companies was formed in 1997, born from 9 landing stations across the 4 international jurisdictions, approximately 28,000km of subsea cable rollout, and 4000km of terrestrial fibre connectivity. That’s equivalent to a build stretching three-quarters of the way around the equator! The project was high profile, and not without its challenges at the time, but was very successful and has provided the network which has formed the basis of Southern Cross’ successful market offerings over the years. Submarine cable projects are in essence large construction projects, involving a large amount of initial expenditure, with the expectation of financial returns over time. As such, you need to be confident in your market forecasts and management of initial construction costs. Even so, there is always an element of financial risk in any such construction project. Southern Cross was initially architected as an SDH protected system. Over the coming years, with the emergence and development of new technologies, Southern Cross product offerings have expanded to include both Ethernet and OTN based solutions. Southern Cross has also expanded it’s connectivity access beyond the cable stations, to now include 5 data-centre locations across Seattle, Silicon Valley, and Los Angeles. Laurie Miller, President & CEO The Leader of the Firm Laurie Miller | President & CEO Laurie was appointed to the position of President and Chief Executive Officer for Southern Cross Cable Network in February 2019. Prior to his role as President and CEO of Southern Cross, Laurie held key roles as Head of Wholesale and Interconnect in 2degrees Limited and as President and Country Manager in Sparks’ former US operation, Telecom New Zealand USA Limited, in California. Laurie has an extensive background in management and sales and over a 27-year career in the International Telecommunications Industry starting with Telecom New Zealand in 1991. Not abnormally for submarine cable projects, pre-sales helped reduce the risk profile of the project, at the cost of typically heavily discounted pricing to incent customers to commit early. The First Project and Initial Problems The original Southern Cross project was a massive project as it was the design and construction of the twin international submarine cables that make up the existing highly resilient Southern Cross network. The original construction was a USD 1.3bn project, incorporating A key learning for anyone contemplating a submarine cable build would be to be comfortable that you have the security of an inherent internal demand. Southern Cross is owned by Spark, SingTel/Optus, and 42

43. “We are a private company providing fast, high capacity dedicated connectivity from Australia, New Zealand, Fiji and Hawaii to the heart of the internet on the US West Coast, via our redundant and diverse fibre-optic submarine cable network.” Verizon, themselves carriers and resellers in the capacity market, and as such there is an inherent need for capacity from its own sponsor group. The project and the financial returns are not solely leveraged on the requirements of a third party market. directly driven by changing customer needs. portfolio to take advantage of the three path network. The company’s focus will remain on quality resilient products, and of course on customer service. Southern Cross has an open access internal approach but is also very collaborative with both its customers and the suppliers. Besides the ongoing typical customer engagement approach typical of any sales organisation, every year for the last 19 years it holds a Customer Forum to which all of its customers and key suppliers are invited. The Southern Cross NEXT cable will also provide connectivity to New Zealand and Fiji, as well as the first international submarine links to Kiribati and Tokelau dramatically increasing their connectivity to the global community. With other existing systems from Vanuatu and Tonga already connecting to Southern Cross in Fiji, this continues to greatly enhance the connectivity of the Pacific Island community. The Success That Followed Customers have been very happy with the services that Southern Cross provides, and in fact, Customers have ranked Southern Cross as Asia- Pacific’s number 1 cable system for 9 years in a row as part of independent AC Nielsen Customer Satisfaction surveys. Here they discuss what has happened in the network over the last year, plans for the current year and in fact longer-term plans as well. It provides a forum of open discussion at all levels of its business for customers and suppliers to provide feedback, but as importantly for our customers to see developments that the suppliers are working on, and its suppliers to hear directly what changes and challenges the customers are experiencing. All this forms the primordial soup from which specific Southern Cross developments can be identified and the feasibility discussed. Yet, not surprisingly, Southern Cross’ success has been due to more than just simply providing quality products. It has adopted a strong focus on customer satisfaction. Southern Cross is a team of fewer than 20 people, so the staff play a critical role in the success of Southern Cross, from initial engagements through to the quality and operation of the service, and everything in between. It all comes down to the people and a customer-focused attitude. Southern Cross is not the only cable provider in its region, facing competition from alternate suppliers over its whole period, and the future is likely to see increasing competition as new cables and alternatives enter the market. Southern Cross views these as opportunities. The business should not be taken for granted, and competition is an opportunity to continually improve, adapt and keep the customer foremost on their mind. Southern Cross knows from experience that competition and opportunities work hand-in-hand, so if half of some of the demand projections for the region are true, Southern Cross will be very busy doing the best for their customers for some time to come. Future Plans and Projects Southern Cross is working on a new large project, called Southern Cross NEXT, to construct a third, high capacity submarine cable link between Australia and the USA. That is not to say that it can’t improve, and a strong focus of the organization is to look for feedback from the customers and see how the company can continually develop and grow its product and service offerings to meet the changing requirements of the customers. The introductions of Ethernet and Bandwidth on Demand services are examples of where product developments have been The new Southern Cross NEXT path will add over 72 Terabits per second of capacity to the Southern Cross eco- system and Southern Cross is focused on further developing its product The Southern Cross NEXT project is currently underway with a targeted ready for service by the end of 2021. SR 43

44. Making digital banking personal – Meniga “We help financial institutions worldwide utilize their data to personalize digital channels and drive customer engagement. We are already serving +65M digital banking users across 30 countries.” Georg Ludviksson, CEO & Co-founder W mind Meniga is transforming the way banks and advertisers use transaction data. It does this by helping people becoming smarter consumers with great products. With its current implementations worldwide the company is already serving +65 million digital banking users. e all know what transaction data is and keeping that in software provider in Europe. Its white-label innovation platform enables banks to transform engagement & develop new revenue streams. The company combines personal finance insights, functionality and targeted offers with core banking functions to transform the digital customer experience. Its portfolio of product builds on its market-leading financial data & consolidation and enrichment engine. functionality such as financial activity feed, spend reporting, goal setting, peer-comparison, and cash-flow projections. Meniga helps integrate personalized functionality seamlessly into the bank’s digital channels. Marketing Products: New revenue streams from enriched financial data Meniga Marketing Products enables banks to build new revenue streams with data platforms that save money for their customers through targeted card-linked offers & provide unprecedented market insights into consumer spending behavior for corporate customers Meniga is a team of coders, designers, salespeople and data scientists who get excited about shaping the future of financial technology. It works with complicated solutions that operate across channels, are modular and customizable for every client. Digital Banking Products Meaningful customer engagement through personalized digital banking is now possible. Meniga Digital Banking Products enables retail banks to develop next- generation digital banking solutions for their individual and SME customers by personalizing the digital banking experience with enriched financial data and powerful finance management Meniga’s Products Make Digital Banking Personal Meniga is the largest white-label personalized digital banking Data Consolidation & Enrichment: Consolidate & Enrich Account and Transaction Data Into a Single Repository 44

45. The Leading Face Georg Ludviksson | CEO and Co-founder Georg has been able to gather versatile experience as an IT Entrepreneur with Meniga, UpDown.com, Dimon Software, Men & Mice, and LazyTown. He has a deep understanding of the dynamics of software companies with a global perspective. After doing hard-core software development in the early years of my career with Dimon Software, he has been focusing on the business side for more than 10 years - product management, marketing, sales, services, and general management. He is also a global market leader in next-generation digital banking software, and am devoting all of my professional attention to help people lead better financial lives and help retail banks dramatically improve their online and mobile banking solutions. Specialties: Personal Finance Management, Web 2.0 Entrepreneurship, Enterprise Sales, Software Development, Product Management, Usability, Intellectual Property, Professional Services, Finance. At the heart of its offering is Meniga’s data consolidation & enrichment engine, a true innovation platform that pulls together and enriches all transaction and financial product data, such as card and account transactions along with other core banking customer data, into a single repository. data from multiple sources such as account and transaction data along with other customer data that sits within banking systems, removes duplicates and stores in a secure repository. Storing a copy of accounts and transactions enables fast access to aggregated data that is optimized for querying by customers through digital channels in addition to evading expensive changes to and decreasing loads on legacy systems enrich the data - both through the interpretation of existing transaction codes, text pattern matching & external sources, such as merchant directory data. With Meniga, enrichment becomes a part of daily operations as users interact with the system further contributes to enrichment, for example through re-categorization. Consolidation Consolidate multiple sources of account, transaction and other customer data into one secure repository and optimize for search & query Experts in Banking The company’s solutions are used by top-tier financial institutions in 30 countries, providing services to over 65 million people worldwide. Its transaction processing and enrichment engine are unmatched in terms of quality and flexibility. It helps financial institutions develop data-driven financial services and new innovative business models. Enrichment Transform your customer data into a valuable set of assets & insights that power your online and mobile bank. Once Meniga‘s engine has consolidated the customer financial data from multiple sources into a single repository it‘s time to Effective data access is the foundation of digital banking innovation. Meniga‘s core engine efficiently consolidates financial SR 45

46. Guaranteeing success through adaptive evolution: Elastic Path E compromising on the quality of their services. Coupled with the efficacy of the cloud, enterprise software enables a company to consolidate its operations, improve customer interaction and maximize revenues. Developing enterprise software is a large global industry that has corporations pouring hundreds of millions of dollars into it. It has seen numerous innovations in the last decade and is projected to grow even larger. Elastic Path provides a headless e-commerce system that developed software that allows e-commerce to be integrated into Enterprise ERP systems. nterprise software is has allowed corporations to enjoy sustainable growth without modern e-commerce development architecture that supercharges their ability to deliver the best digital experience. The company’s approach gives e-commerce and API developers the unprecedented freedom they need to design unique, organic buying experiences that engage customers and create business value. It’s exclusive technology from Elastic Path that you won’t find anywhere else. In fact, research shows that the No. 1 reason for project failure is businesses hardwiring point integrations between individual customer-facing experiences and backend systems. It restricts agility and your ability to innovate. Instead, what’s needed is a unified API strategy. That’s why Elastic Path developed Cortex, a next- generation API that assembles and links resources across your entire organization into one seamless unified API. Open Architecture for Modern Ecommerce Development Under the hood, Cortex is a patented hypermedia API conforming rigorously to the HATEOAS constraint. Cortex uses a lightweight schema and dynamic linking to discover and assemble resources from multiple business platforms into one unified API. Client applications integrated with Cortex can securely access Cortex - The Hypermedia API for Digital Business Digital experiences are becoming essential to every business. Yet few firms have the organizational structure or technology needed to make good on their promise. Elastic Path has long been a favorite among e-commerce developers who prefer an open, flexible, and “Our flexible and open platform enables our customers to rapidly adapt in an increasingly complex and changing world.” 46

47. Harry Chemko, Founder & CEO enterprise data and perform authorized operations using only the same hypermedia controls that the internet is built on. No deeper knowledge of your business platforms or proprietary protocols are required — so the tyranny of constant integration work ends with Cortex. to bridge the gulf between business users seeking rapid innovation and developers who need to maintain security, scalability, and performance. to work with proven performance solutions. Proven in the field Elastic Path has been battle-tested by the world’s most demanding customers — a mobile operator with 150 million subscribers, a publisher that adds over 20,000 titles every month, and an Internet Retailer® Top 50 digital seller. Every year, Elastic Path generates billions in revenue for clients. The Elastic Path e-commerce framework has long attracted a cult following among agile developers who love the Extreme Flexibility. Elastic Path makes extensive use of trusted open-source projects, allowing customers to deploy scalable, secure, and robust applications that are unique to each environment. A hypermedia e-commerce API isn’t like other APIs. Elastic Path Cortex completely decouples client applications from business platforms, yet enhances their ability to securely retrieve data and perform transactions through the hypermedia API. This breakthrough API technology gives you unprecedented freedom to create unique digital experiences. Speed means satisfaction Individual installations of Elastic Path handle well over 20 million products and thousands of concurrent users. To maximize conversion and customer satisfaction, customers enjoy response times that are up to 100% faster than their closest competitors, and up to 30% better than the industry average as calculated by Compuware Gomez. Scalable Elastic Path Commerce delivers up to 98% efficiency when clustering horizontally via Elastic Path’s stateless REST API. With support for highly-scalable technologies like Oracle RAC and ehcache, as well as native support for Amazon Web Services scaling, Elastic Path is built Agile Flexibility and agility are powerful catalysts for organizations that need SR Meet the pioneering founder and CEO of Elastic Path, Harry Chemko Harry is a consummate entrepreneur, having started Elastic Path in 2000 when he was fresh out of university. With only a $15,000 start-up loan from a non-profit organization, Harry’s optimism and energy drove the business forward, turning Elastic Path into the world’s leading provider of commerce software designed to maximize revenue from the next generation of digital experiences. In 2005, Harry received the Young Entrepreneur Award for being the youngest CEO on the PROFIT Hot 50. Today, Harry is responsible for leading corporate strategy and driving Elastic Path’s vision. He believes that in this connected world, digital commerce is all about generating business value from great digital experiences across all touchpoints. A successful digital commerce platform must help enterprises unlock that value and generate revenue. 47

48. Leveraging artificial intelligence for powering relevant search:Coveo A customers visit and making an impression there is very important. When clients visit a website, customizing their search to deliver tailored content can go a long way in establishing a permanent customer base and bolstering customer retention. Coveo is one of the world’s leading providers of predictive search technologies. The company leverages the power of artificial intelligence to produce the most relevant search results for visitors of a particular website. company’s website is an important part of its public face. It is where prospective hands of those searching for it, the moment it’s needed, to create an unprecedented digital experience. In turn, Coveo can suggest to employees what information to look at or who to contact next. Energy & Utilities Industry This is a period of transformation in the energy & utilities industry, and customers have more choices than ever before. Rather than participate in the downward spiral of lower and lower prices and even slimmer margins, you can differentiate based on knowledge of your customers and excellence in customer service. It starts with using data to understand customers’ needs and creating a contextually relevant experience that exceeds their expectations. Like most companies, information within an organization is probably scattered across disparate systems, including a few surprise locations. Coveo gathers information from everywhere, any source, any silo, no matter how unstructured, and unify the relevant results in a single user interface. Every employee wants to be able to learn more, do more, and act with more autonomy. Empower your workforce by integrating the most relevant information directly into their daily workflows, so they can handle more complex work and become more proficient. Here are some of the industries that Coveo caters to: Financial Services Industry The new financial customer is here. It’s not enough to provide a friendly smile and solid investments; customers expect the personalized, consistent and omnichannel service they receive from leading digital brands. It takes more relevance and personalization capabilities to Business Services In the highly competitive business services sector, there is little room for error or misspent time and time is money after all. Coveo puts the right information in the “ Leverage the wisdom of your collective workforce for predictive insights, allowing a self-learning intelligent search to accurately predict the next best result based on behavioral data and past queries. We believe that relevance is your business currency, that only relevant encounters add value.” 48

49. stay ahead of the competition in customer experience. their customers. This ever-evolving ecosystem requires a smart team and a smart set of tools. Leaders in the industry remain thereby adopting innovative solutions that can transform the customer experience. Don’t fall short of your customers’ or employees’ expectations, deliver the experience they expect. the manufacturing sector, supplier-, dealer- and customer- experiences are becoming major competitive advantages to those that invest. It doesn’t start on the production line. It starts with being relevant up and down the supply chain. Healthcare & Life Sciences As a result, many organizations are looking to revamp their current systems and processes. Fortunately, Coveo can help by giving you the ability to surface the most relevant content in context to your customer or patient’s needs – whether that would be to create a more personalized website experience or a more effortless self-service interaction. All while ensuring patient data remains secure via Coveo’s HIPAA-compliant cloud. Media Industry Media consumption has gone digital and staying relevant is more important than ever. Targeting your viewers with the information they’re looking for will keep you top of mind. Proactively recommending the information they’ll want next puts you in a league of your own.SR Manufacturing At the heart of Manufacturing and Supply Chain Management is the constant need to get the right product to the right place, at the right time. The same is true for the information your dealer networks and distribution channels rely on to get their jobs done. As the supply chain evolves throughout High Tech High tech companies evolve quickly, as do the needs and expectations of Meet the driving force behind Coveo, Louis Tetu Louis Têtu is Chairman and Chief Executive Officer of Coveo. Prior to Coveo, Louis co-founded Taleo Corporation, the leading international provider of cloud software for talent and human capital management, acquired by Oracle for $1.9B in 2012. Louis held the position of Chief Executive Officer and Chairman of the Board of Directors from the company’s inception in 1999 through 2007. Taleo was recognized as the 11th fastest growing technology company in the United States within the Deloitte Technology Fast 500 in 2004, and in 2005 it was the only software company among the Inc. 500 winners to issue an Initial Public Offering. Prior to Taleo, Louis was President of Baan SCS, the supply-chain management solutions group of Baan, a global enterprise software company with more than 5,000 employees. This followed Baan’s acquisition of Berclain Group inc., which he co-founded in 1989 and where he served as president until 1996. Louis is an Engineering graduate from Laval University of Canada in 1985 and in 1997 was honored by Laval for his outstanding social contributions and business achievements. He also received the 2006 Ernst & Young Entrepreneur of The Year award in the Technology and Communication category. Louis Têtu, Chairman & CEO 49

50. The Leader in Securing Identity and Transactions in the Cyber World - i-Sprint Trust without Boundaries i individuals, organizations, and societies to build trust and identity assurance for powering productivity gain through digital identity and identity of things (IDoT). The firm’s clients include leading global and regional financial service institutions, government agencies, telecommunications, public utilities, manufacturing, healthcare, education, multi-national corporations, and others. Currently, i-Sprint has a direct presence and active authorized partners across Singapore, China, Hong Kong, Taiwan, Malaysia, Thailand, Japan, and the United States. -Sprint Innovations (i-Sprint) established in the year 2000, is a leading provider in Securing Identity and Transactions in the Cyber World that enables The firm as a world-class Solution Provider in Identity, Credential and Access Management Solution enables individuals, organizations and societies to build trust and identity assurance for powering huge productivity gain through digital identity and identity of things – “The Force of IdentityPlus” – to accelerate and extend the Circle of Trust. Products Offered by the Firm Digital Identity The Digital Identity governs the verification of users’ identity and access protection. Enterprises can implement strong authentication, single sign-on, access control, identity management and end-to-end encryption solutions to safeguard asset, data, and transaction. i-Sprint’s Products and Solutions i-Sprint’s unique brand of security products, intellectual properties, and patents are designed to exceed regulatory requirements such as global financial services. By incorporating the latest mobility/ biometrics/ cloud/ identification technologies, i-Sprint provides solutions that ensure secure access and protection of data, transactions, and assets. i-Sprint delivers trusty, versatile and strong authentication, and identity management platform to secure multiple application delivery environments based on a common security platform. Identity of Things The Identity of Things (The Product Identity), provides a unique identity to each object, it allows enterprises to minimize counterfeiting, track and trace products, and provide business intelligence for better business planning and direct interaction with customers. Cloud Services SecurLogin offers real-time Second Factor Authentication (2FA) service on the Cloud to strengthen enterprise user login process; Unified Management platform which can support multiple authentication methods to provide comprehensive identity authentication solution for enterprise information mobilization. i-Sprint’s digital identity product offerings include adaptive authentication (biometrics, multifactor authentication and more), single sign-on services, end-to-end encryption (E2EE) authentication and data protection for transaction data and to secure access to the web, mobile, and cloud-based applications. i-Sprint’sIDoT product offerings provide the next-gen anti-counterfeiting, track and trace, and interactive consumer engagement that aims to help businesses in building consumer trust, improve brand protection, personalize consumer engagement and provide business intelligence. Mobile Security The Mobile Security power the use of any smart mobile device as a trusted device to protect, store, retrieve and process data/ information as well as to authorize transactions.SR 50