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Weekly demand and face to face ratio – probably will stay around 800pw.

Weekly demand and face to face ratio – probably will stay around 800pw. . Telephone response excellent, almost none held over. Face to face still average 2 day wait, would expect to see this around 1, coming down.

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Weekly demand and face to face ratio – probably will stay around 800pw.

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  1. Weekly demand and face to face ratio – probably will stay around 800pw.

  2. Telephone response excellent, almost none held over. Face to face still average 2 day wait, would expect to see this around 1, coming down

  3. The likely reason is here. You have more phone demand Monday-Tuesday, and are pushing more f2f to the end of the week. This is OK, but can you shift balance to more sessions Monday?

  4. Duration of consultations: this is efficient, unlikely to change much

  5. Spread of consultation times is also significant, much wider for f2f, allowing time as clinically appropriate and not shackled to 10 minutes.

  6. Response times to phone demand stabilising around 40 minutes.

  7. Spread of demand coming in absolutely fine, would not expect this to change.

  8. What’s looking good is that the SUPPLY of consults is starting to match the demand very closely (here average over 4 weeks, but picture works)

  9. Loadmaster by day starting to look reasonable. Most days well spread, breakdown by working day/hour includes effect of bank holiday.

  10. Continuity stable around 75% within month. This is OK, though some are achieving higher rates around 85-90%.

  11. Summary points • Focus on duration this week shows expected range. • Expect the new demand levels to stabilise • Service is very good, some delay on face to face • Within the day, demand has spread well, but expect Mondays to be different and stay that way. If rotas are stuck, this may be reason for f2f going to end of week. This is OK but if you able to shift them, service will improve. • Response times are settling much lower, leading edge • Continuity is OK, but something to work on potentially for the next month.

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