管理學第十六章激勵員工 (Motivating Employees)

 報告人: 林昌賢 管理學第十六章激勵員工 (Motivating Employees) Thinking Critically about Ethics  Contents: 1. 番外篇 2. 主題 Thinking Critically about Ethics

番外篇 (日本- 京都&東京) Thinking Critically about Ethics

問題敘述  主角: 1. A phone sales representative at World Adventures Travel in Dover, Delaware 2. He helps customers who have called to book vacations by finding what works best for them and their needs:  airline flights, times, and fares, rental car, hotel reservations, etc.  背景: 1. Most car rental firms and hotels run contests for the sales representative who books the most cars or most hotel rooms. The contest winners receive very attractive rewards.  The incentives are attractive enough to encourage you to “steer” customers toward one of those companies even though it might not be the best or cheapest for them. 2. Your manager doesn’t discourage participation in these programs.  Examples: 常見旅行社所提供的資訊 Examples Thinking Critically about Ethics

問題探討  問題: 1. Do you see anything wrong with this situation? Explain. 2. What ethical issues do you see for (a) the employee, (b) the organization, and (c) the customer? 3. How could an organization design performance incentive programs that encourage high level of performance without compromising ethics? Thinking Critically about Ethics

常見旅行社所提供的資訊 <Example.1> ez Travel (易遊網) Thinking Critically about Ethics

常見旅行社所提供的資訊 <Example.2> 全球網: 旅遊問答集 & 諮詢服務 Thinking Critically about Ethics

常見旅行社所提供的資訊 <Example.3> travel: 超級詳細的飯店及周邊資訊 Thinking Critically about Ethics

結論 1. (the improper attitude- the manager) The manager doesn’t discourage participation in these programs. 2. (the improper attitude- the phone sales representative) 3. (the customer) 1) “知” 的權利 2) 在資訊發達的時代, 相關資料皆是隨手可得! 4. (the organization)  “福利制度” 的設立 (獎懲制度實行的困難? –考核) <cf.> 中華職棒事件 Q &A Thinking Critically about Ethics

管理學第十六章激勵員工 (Motivating Employees)