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Esker Quality Assurance Process

Esker Quality Assurance Process. February QAI Meeting Tracy Donohue, Quality Assurance Manager February 7, 2001. Agenda. Background QA process Challenges. Background. Persoft PC-to-Host Web-to-Host Acquired by Esker (1999) PC-to-Host Web-to-Host Fax. Connectivity Products.

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Esker Quality Assurance Process

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  1. Esker Quality Assurance Process February QAI Meeting Tracy Donohue, Quality Assurance Manager February 7, 2001

  2. Agenda • Background • QA process • Challenges

  3. Background • Persoft • PC-to-Host • Web-to-Host • Acquired by Esker (1999) • PC-to-Host • Web-to-Host • Fax

  4. Connectivity Products • Shrink-wrapped software • Fortune 1000 customers • “Out of the box” solutions

  5. QA Process • Product Plan • Core Team • A group of people that work together to design a new feature • R&D, QA, Tech Writing, Tech Support, Product Management, Marketing • Specifications • “Testing against a specification is like walking on water. It helps if it’s frozen.”

  6. QA Process • Product Plan -> Testing Strategy/Plan • Provides an overall plan tailored to the testing needs of the project. • Preliminary Schedule • Core Team -> Test Outline • Detailed document that is used to test the features of the product • Functional, Limits and Boundaries, Compatibility • Reviewed by developer

  7. QA Process • Alpha Phase • File set integrity • New features • High level acceptance testing • Bug Ranking (1’s and 2’s) • Beta Phase • Customer’s and potential customers test • Real world application testing • Integration testing • Regression, Functional, Load, Compatibility, Performance • Documentation review

  8. QA Process • The BIG picture Development Cycle Core Team QA R&D QA Tech Writing Tech Writing R&D PM Tech Support Marketing Ship

  9. QA Process • Tools & Best Practices • Core Teams • Bug Tracking System • Bug Ranking Meetings • Automated Tests • High Level Acceptance Testing • Drive Images, “clean machine”

  10. Challenges • Global company • Global Software and Development • New tools needed, possibly • Maintain “best practices” • Work as a team • Communication • New tools needed, possibly • More face to face contact

  11. Questions?

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