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Indirect Dealer Program. ACRONYMS. B2B/ BibNet – Michelin B2B Portal is the security gateway for customers to access our internal systems and applications.
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ACRONYMS B2B/BibNet – Michelin B2B Portal is the security gatewayfor customers to access our internal systems and applications. CPMS – Customer Profile Maintenance System is the internal system hosted by a 3rd party vendor for contract administration and sales reporting of INDIRECT (AAD)and Direct (RTR/SRA) Dealer Programs. CPF – Customer Profile Form (INDIRECT & Direct) HQ – Headquarter location POS – Point of Sale location DBA/OA– Doing Business As (US)/ Operating As (CAN) SO – Sales Operations EDI– Electronic Data Interchange CBS – Corporate & Business Services formerly called MBS
ESTABLISHING NEW AAD • WDA completes AAD Candidate Questionnaireand emails to TBM. • TBM submits Customer Profile Form (CPF) online to create customer record for HQ location in CPMS. • SO reviews & finalizes CPF.CPMS automaticallyemails TBM to notify WDAto start a new AAD agreement. • WDA starts new agreement.WDA completes “Fact Sheet” –saves & submits to TBM. If applicable, WDA first inputs additional POS locations for multi-store dealer via “Appendix A-POS.” • TBMreviews,approves,and automatic email is sent to RSM-ZS.(BIB 1 – BIB 4 only) • RSM-ZSreviews,approves,and automatic email is sent to Dealer. • Dealerclicks on Contract Linkin email message to access CPMS. Adds banking information – verifies PSD & SSD account numbers –approves agreement.AAN/ST # is automatically issued when contract is approved by dealer.
AAD Candidate Questionnaire
Distributor Completes FACT SHEET If applicable, distributor firstinputs additional POS locations for multi-store dealer via “Appendix A-POS.” • Only the distributor can add, edit, or delete POS locations excluding the Headquarter location while AAD agreement is Pending in WDA/APD’s queue. • Modifications to POS locations need to be implemented on “Appendix A – POS” page before inputting 2018 commitment units under Dealer Sales Information section on “Fact Sheet.”
Distributor Completes FACT SHEET MAST ST # of Local DC
Distributor Completes FACT SHEET There are two versions of the Fact Sheet presented depending upon BIB Tier / Dealer Category. One for Qualifying Bib Level BIB 1 – BIB 4 and another for BIB150 & BIB300.For BIB 1 – BIB 4, Uniroyal is separate from Michelin + BFGoodrich commitment level; therefore, a Qualifying UNI Tiger Level 1, 2, 3 or 4 is also required. (Only Applicable to US) BIB 1 – BIB 4 BIB150 & BIB300
Distributor Completes FACT SHEET WDA enters Dealer and Distributor information in fields that are editable.
Distributor Completes FACT SHEET WDA selects option in drop-down arrow box applicable for prospective dealer.
Distributor Completes FACT SHEET Depending on version of Fact Sheet presented, WDA inputs Dealer Retail %, MAST Annual Volume by brand (Michelin/BFGoodrich/Uniroyal) and Total All Non-MAST competitive units.
AAD APPROVAL • In order for the dealer to approve the agreement, he must have the following information: • Federal Tax ID Number or Social Security Number • Copy of Check (to complete banking information for deposits) • Copy of an invoice from PSD (to add their customer account #) • Copy of an invoice from SSDs (dealers decision – because of loyalty) • Dealer should open the email to view the contract link – only one email will be sent. Errors can occur if multiple internet browser windows or tabs are open during the contract approval process. • Dealer must approve pages of agreement in this order: 1st– EFT 2nd – Distributor ID NOs 3rd – POP Selection Kit (US BIB 1 – BIB 4 Only) 4th – Contract
AAD APPROVAL • EFT- Enter banking & tax information. Due to sensitive and confidential nature of principal owner’s business information, no one in Michelin including SO Team can access a dealer’s EFT page. It is only visible to AAD. • Distributor ID NOs - Add PSD and/or SSD location-specific account number for HQ and each POS location. • POP Kit Selection(US BIB 1 – BIB 4 Only) • Contract (ALL tabs must be viewed first before approving contract) Key Fields to review on “Fact Sheet” tab: • Total POS & Retail POS • Principle owner name & email address • Retail % • BIB Level and UNI Tiger Level • AAN # will be assigned when contract is approved in CPMS. • Contract will be effective first day of upcoming month.
EFT – Banking & Tax Information Accurate EFT information = timely AAD payments
Contract Approval • Dealer must click on each of the five tabs in sequential order to review (Fact Sheet, Contract Calculator, Appendix A – POS, AAD Agreement, and MAST Policies). • All tabs must be viewed first before approving the contract. BIB150 and BIB300 dealers will not see MAST Policies tab and some BIB 1- BIB 4 dealers may see additional tabs.
Contract Approval • AAN # will be assigned when agreement is approved • Contract will be effective the first day of the upcoming month
AAD PROGRAM PAYMENTS • Retail Commitment Bonus is paid monthlyto AAD,if dealer is at or above YTD monthly BIB Level commitment andat least 75% loyal to Primary Servicing Distributor. • Special Campaigns are paid per the terms of campaign, usually at the same time as RCB.
TIPS • Make sure AADs are tracking (PSD is “Dealer” & “Michelin” verified). • Make sure dealers know how to access their monthly eStatements & understand how to read eStatement pages and download reports. • CORRECTING LEGAL NAME – If business ownership has not changed, TBM goes into customer record & submits an Change CPF to correct legal name. • NEW OWNERSHIP – (because of Banking & Tax Info) – TBM submits Delete CPF to inactivate previous owner’s customer record & cancel Active contract then submits New CPF for the new owner. • File Claim/DR on BibNet(B2B Portal) – Warranty/National Account/Government(US BIB 1 – BIB 4 Only)
AAD Program - KEY Contacts Michelin Contacts US B2B Helpdesk – 1-888-624-2638 CANADA B2B Helpdesk - 1-877-924-2638 Channel Fusion - 1-888-768-5832 (BDF reimbursements) Group O - 1-800-859-0665 (POP Kits)
