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Documentum 5.3 Rapid Success Program

Documentum 5.3 Rapid Success Program. Anna Bastardo, Customer Deployability Manager. September 2004. Agenda. Rapid Success Program Overview RSP Objectives Program Timeline RSP Organization Tracks and Technology Focus Participation Tiers RSP Supporting Participant Goals

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Documentum 5.3 Rapid Success Program

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  1. Documentum 5.3 Rapid Success Program Anna Bastardo, Customer Deployability Manager September 2004

  2. Agenda • Rapid Success Program Overview • RSP Objectives • Program Timeline • RSP Organization • Tracks and Technology Focus • Participation Tiers • RSP Supporting Participant Goals • Activities and Deliverables • Critical Success Factors • What’s Next

  3. Rapid Success Program Overview Documentum will provide: • Cross-organizational team dedicated to support participants • Q4 planning phase visibility into DCTM 5.3 product release • ‘Rapid Response’ window to quickly turn around deployment questions and issues • Special premier participant offerings: • Documentum executives sponsorship • Training, consulting and technical support (TBD) Enable Documentum customers and partners to: • Upgrade deployments to 5.3 • Obtain early, new 5.3 deployments

  4. RSP Objectives • Feedback into Product Operations: product quality and deployability • Internal readiness: Transfer knowledge to Tech Support and the field organizations • Obtain early 5.3 references • Create incentive to upgrade the masses and early adoption of 5.3 • Incorporate defect feedback into subsequent Service Pack (SP) • Incorporate feature feedback into subsequent major release

  5. Program Timeline

  6. Tracks and Technology Focus Solution Focus Technology Focus Tracks • EDM including: • Office Integrations • Portals • Media and Learning Services • WCM • CMPP • Other • Business Process Mgmt • Storage Aware • Collaboration • LI0N includes focus on CIS • ECI Services (AskOnce) • Scalability for high volume, failover and high latency • Claims Processing • Regulatory Submissions Separate partner track to span all tracks and technologies

  7. Participation Tiers Premier RSP Read Only • Oversubscription to premier tier • Partially qualified customers and partners • System integrators or technology partners developing tools and practices around 5.3 • Number of participants defined by track requirements and profiles • May provide references upon successful deployment • Fully qualified customers and partners • Goal of 10 per track – limit based on internal resource ability to support • Deployment closely meets the program/track criteria and deployment window • Will provide references upon a successful deployment • Late comers and oversubscription to Premier / RSP tiers • Minimal qualification but would gain benefit • Participants in unsupported time zones, e.g., Asia Pac • Documentum employees Participants can be upgraded or downgraded based on level of participation

  8. Participant Goals and Benefits Participant Deployment goals: • Early, successful deployments of DCM 5.3 • Reduced time and, therefore, cost to deploy • Direct feedback into Documentum to influence future products, documentation, training, and services • Identify repeatable, scalable success formulas How the RSP will help: • RSP program management • Regular planning and execution meetings • Interaction with Documentum cross-organizational team • Issue tracking and close monitoring of deployments • Rapid response window for fast turn-around on issues/questions • eRoom for peer collaboration and issue tracking Premier Tier Perks: • Highest level of support from the DCTM team • High priority for support cases logged • Documentum executive sponsorship

  9. RSP Activities and Deliverables Plan Execute Evaluate • Define program • Launch marketing campaign • Select participants • Develop planning deliverables • Draft polls and surveys • Participant planning deliverables • Setup infrastructure • Assist participants in planning activities • Hold planning sessions with participants • Initiate executive sponsor activities • Manage program • Take polls and surveys • Provide feedback into product operations • Participate in Rapid Response window • Manage cases and resolve blocking issues • Fix bugs and provide hot fixes • Deliver special offerings • Continue with executive sponsorship activities • Deliver final surveys • Internal • Participant • Develop and deliver final RSP report • Obtain references and case studies • Develop action plans for continuous improvement

  10. Critical Success Factors • Develop a well defined deployment plan and scope • Ensure that a customer champion for Documentum plays a key role during the program • Select a deployment that accommodates a critical business need • Establish clear goals for a successful deployment • Dedicate sufficient resources with clear roles and responsibilities • Resources must have sufficient skill sets and training • Provide sponsorship from senior management • Execute the deployment in the timeframe designated

  11. What’s Next…… • Visit our website for additional information http://customernet.documentum.com/support/deployment.htm • Application available on MyLearn October 1 • 5.3 RSP BOF session at Momentum’04 – October 25-28, 2004 Montreal • Refer your questions to deployment_programs@documentum.com

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