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HU-2.0 Module 4

HU-2.0 Module 4. Pulling it All Together. What We’re Going to Cover…. 1. Your Region of Excellence. 2. Promoting PI- It’s NOT About You. 3. Promoting PI- Leveraging Your Efforts. 5. 4. Overcoming the “Wall”. Driving Behaviors That Last. Region of Excellence.

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HU-2.0 Module 4

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  1. HU-2.0 Module 4 Pulling it All Together

  2. What We’re Going to Cover… 1 Your Region of Excellence 2 Promoting PI- It’s NOT About You 3 Promoting PI- Leveraging Your Efforts 5 4 Overcoming the “Wall” Driving Behaviors That Last Page 2

  3. Region of Excellence Adverse Condition / Level of Expectation THRESHOLD THRESHOLD THRESHOLD THRESHOLD THE “BAR” THE “BAR” REGION OF EXCELLENCE Performance Level Page 3

  4. Region of Excellence- Results US Commercial Nuclear Industry Illness/Injury Rates 0.26 Illnesses/Injuries per 100FTE 0.12 ↓ 53.85% 35X LOWER US Illness/Injury Rates- All Industries 6.70 4.20 Illnesses/Injuries per 100FTE ↓ 37.31% Page 4

  5. Region of Excellence- Results Illness/Injury Rates 0.26 Illness/Injury Rate ↓ 53.85% 0.12 Illnesses/Injuriesper100FTE Cost of Production Cost of Production ↓ 25.74% Cost per kw/hr Capacity Factor ↑13.60% Capacity Factor % of Total Possible Generation Page 5

  6. Region of Excellence- Results “Quality and profitability go hand-in-hand.” W. Edwards Deming Page 6

  7. Promoting Performance Improvement Page 7

  8. Promoting Performance Improvement It’s NOT About YOU Page 8

  9. Promoting Performance Improvement It’s NOTbecause “THEY” said so… Page 9

  10. Promoting Performance Improvement The 4Cs 1 COMMUNICATION! 2 Clarity 3 Consistency 4 Congruency Page 10

  11. Promoting Performance Improvement Archimedes “Give me a lever long enough, and a prop strong enough, I can single-handed move the world.”

  12. Promoting Performance Improvement Level of Expectation WHO has the GREATEST IMPACT? THE “BAR” THE “BAR” Time

  13. Promoting Performance Improvement Front Line Supervisor

  14. Promoting Performance Improvement Your point of Leverage: FLS 0.23 0.11 0.10 Organizational Culture 0.10 Worker Behaviors Actual Risk 0.08 Feelings FLS Influence Social Dynamics ACCIDENT Thoughts 0.38

  15. Promoting Performance Improvement Your point of Leverage: FLS

  16. Culture Promoting Performance Improvement Big Sustainable Change BEHAVIOR Viral Networks in the Organization BEHAVIOR BEHAVIOR Small Number of People BEHAVIOR BEHAVIOR Small Set of Behaviors

  17. Promoting Performance Improvement 100%

  18. Promoting Performance Improvement Gap is Intolerable A A A A Performance Level B B B B Gap is Uncomfortable C C C Performance Improvement Efforts The WALL Adapted from Results That Last by Quint Studer

  19. Promoting Performance Improvement Page 19

  20. RESULTS Promoting Performance Improvement BEHAVIORS EXPERIENCES FEELINGS Mindset Perceptions THOUGHTS Page 20

  21. Promoting Performance Improvement Page 21

  22. Promoting Performance Improvement Driving Results That LAST Page 22

  23. Promoting Performance Improvement Passion Commitment Opportunity Purpose Recognition Contribution Accountability Principles Page 23

  24. What We’ve Covered… 1 Your Region of Excellence 2 Promoting PI- It’s NOT About You 3 Promoting PI- Leveraging Your Efforts 5 4 Overcoming the “Wall” Driving Behaviors That Last Page 24

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