Personal Alarms for the Elderly Tunstall Healthcare’s Personal Alarms In Action

1. Personal Alarms for the Elderly: Tunstall Healthcare’s Personal Alarms In Action See how Tunstall Healthcare’s personal alarms for the elderly work in real life through the stories of Dallas and Tom. Dallas’ Story: Confidence In Living Alone Dallas has been living alone in her home for quite some time. Like many seniors, she often worries about the thought of falling down the stairs and nobody being there to help. “The stairs have always been a bit of a bugbear with me,” said Dallas. “I have always had a horror of falling down these stairs and never having anybody around to pick me up.” Dallas is not alone in feeling the fear of falling. In fact, the World Health Organization (WHO) estimates that 684,000 people worldwide suffer from fatal falls each year. On a more local scope, there’s an estimated 200,000 Australian and 56,000 New Zealand hospitalisations each year due to falls.

2. The Solution & Results Dallas wears a Tunstall Healthcare personal alarm around her neck at all times. To call for help, she only has to press the device’s red button. Upon doing so, she receives a call from Tunstall’s 24/7 Customer Care Centre who asks her if she needs any form of assistance. In turn, the Tunstall agent coordinates the required help. Ever since Dallas started wearing a Tunstall personal alarm, she feels more empowered to live independently. “It’s given me a lot more confidence to be in the house on my own,” she said. “I definitely recommend it to anybody who needs assistance in the house or who are on their own… You know you’ll get help from Tunstall straight away,” says Dallas. Tom’s Story: Assurance Inside and Outside the Home Tom is an 87-year-old veteran living independently in a small town in Victoria, Australia. Like Dallas, Tom is also concerned about falling and being unable to get up, especially since he lives alone. “I know people who have fallen over in their yards, and no one knew and they just lay there,” he said.

3. The Solution For peace of mind, Tom had a Tunstall personal alarm installed in his home as far back as September 2011, which he qualified for through the Department of Veterans Affairs under the Rehabilitation Appliances Program. His personal alarm system consists of a home device and personal alarm radio pendant worn around the neck equipped with 24-hour monitoring. Since August 2014, Tom would press his pendant and connect with Tunstall’s 24/7 Customer Care Centre. “What I do, I just call in, and they say ‘good morning Tom,’ and sometimes I say ‘good morning Vietnam’ or something silly. They ask me how I’m going and I say good and I give them a rundown on the weather here and they give me a rundown of the weather in Brisbane,” Tom said as he described a typical call with a Tunstall care agent. There have been times that Tom forgot to make a call to Tunstall. During these times, he’s comforted by the fact that a Tunstall agent would contact him and ask if he was okay. The Results While Tom has never used his pendant alarm to call for emergency help, he highly appreciates the dependable support and ‘lovely’ conversations he has with Tunstall care agents.

4. Tom’s especially pleased by how fast it is for him to connect to an agent, saying, “As soon as I press the button, the message is through. It’s very good. It’s very fast.” With a personal alarm radio pendant worn around his neck, Tom always feels safe whenever he roams outside his home. The pendant provides him with the knowledge that he’s protected and in safe hands at all times. Read Tom’s entire Tunstall Healthcare story here. Contact us to learn more about Tunstall Healthcare’s line of reliable personal alarms for the elderly.