The Enrollment Services Division at Georgia State University Welcomes…

1. The Enrollment Services Division at Georgia State University Welcomes… YOU

2. Session Goals Provide some helpful tips in Navigating Your Enrollment Go over Incept checklist Answer brief questions

4. Helpful tips on navigating your Enrollment Registrar • Registration errors—students first contact academic department (all solutions to errors at http://registrar.gsu.edu/registration/registration-error-messages/) • Registration holds—students should first be directed to find holds on PAWS • Academic records—transcripts and enrollment verifications available on PAWS

5. Registration Hold on PAWS Emergency Contact Students must update each semester, prior to next term’s registration Hold on account until information is updates Student must add themselves and one other contact

6. Helpful tips on navigating your Enrollment Registration Agreement A students authorization to enroll in courses at Georgia State University is expressly conditioned upon acceptance of all terms and conditions set forth in the Registration Agreement. Student must agree to the terms by clicking an “I Agree” button when they first enter the registration system. Students who do not accept the terms and conditions of Registration Agreement will not be permitted to register in courses and will find a hold placed on their account.

7. Helpful tips on navigating your Enrollment • Students are responsible for dropping or withdrawing from their course(s) by the deadline dates on PAWS. • If the student has a hold on their account that prevents them from dropping or withdrawing they will need to contact ESC office immediately. • If you’re not able to pay for tuition and fees by the payment due date, you are responsible for dropping or withdrawing your courses on PAWS. The Registrar’s office is not responsible for dropping or withdrawing your courses.

8. Helpful tips on navigating your Enrollment Financial Aid FAFSA completed at www.fafsa.ed.gov Additional documents possibly needed listed on PAWS Processed awards listed on PAWS—students must accept loans GSU Scholarships mostly handled with the Scholarship Resource Center 251 Sparks Hall 404-413-2611

9. Helpful tips on navigating your Enrollment Student Accounts • eBill available monthly on PAWS/PantherPay • In PAWS the student can give access to the parent to receive a monthly eBill (this can be email directly to the parent) • Payments made online • electronic check • debit or credit card (MasterCard, Discover, American Express accepted; Visa not accepted)

11. Panther Answer What is Panther Answer? • Knowledge base • Many common questions from multiple departments regarding Enrollment Services • Trending topics, ability to rate answers • Student has the ability to submit ticket online for specialized help when an answer cannot be found • Agent ticket submission • Faster responses for escalated issues • Issue tracking

12. Panther Answer Multiple ways to access information: http://gsu.parature.com/ Panther Answer icon links on website Panther Answer icon in PAWS

14. Know the Deadlines! • Be aware of all deadline dates • Missing dates may have financial and academic implications • Important dates include: • Fee payment deadlines • Add/Drop dates • Withdrawal period http://registrar.gsu.edu/registration/semester-calendars-exam-schedules/

19. Access PAWS • Become familiar with PAWS-Panther Access to Web services. It is the portal where your students can access their individual records and conduct all steps in the enrollment process among other tasks.

20. Helpful tips on navigating your Enrollment • Another important site for you and your student to become very familiar with is Student Financial Services. • With Student Accounts, Financial Aid and the Scholarships Office housed in one place on the web, you can find all the information you need on how to pay for school, seek assistance and plan for the future. • Navigate to http://sfs.gsu.edu/

21. Helpful tips on navigating your Enrollment • Another key resource is your student’s Georgia State email. The GSU email is the official means of communication from the University. If your student has not activated their email, have them do so right away. They should check their email regularly. Navigate to http://technology.gsu.edu/technology-services/it-services/email-and-file-storage/panthermail/

22. FERPA Guidelines The Family Rights and Privacy Act holds the record of a person attending an institution of higher education as private to that individual. Therefore, the University cannot give out non-directory information about any student without written permission, even to parents. As a parent, you have access to the University’s website only. If you would like access to your student’s account, he or she would need to provide you with their log on information and/or sign disclosure forms.

23. INCEPT Checklist I am Enrolled… Please make sure everything is completed before school begins. • FAFSA • Advisement • Registration (Course Selection) • Campus Housing (Optional) • Financial Aid Award • Enrolled in at least 6 hours • Set-up GSU Email Are You?

24. Help us help the student Our mission is to guide and to support students throughout their college experience from pre-admission through graduation. Students are our top priority, and the Enrollment Services Center staff is dedicated to empowering each and every student to make effective choices.

25. Financing Your Academic Future • Please review the Financing Your Academic Future Brochure. Review and learn what questions to ask today, and about possible issues that may arise in the future. • There is an additional session today, Financing Your Academic Future. You should plan to attend. At the session you can have specific question answered concerning financial aid and student accounts.

26. Again, Welcome! We wish you and your student success here at Georgia State!