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Integrating Web applications Moving legacy transactions to a Web environment

Driving e-government implementation. Departments. Integrating Web applications Moving legacy transactions to a Web environment Setting goals and targets to measure progress Focus on content and services valued by the customer Implementing a framework "long-term"

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Integrating Web applications Moving legacy transactions to a Web environment

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  1. Driving e-government implementation Departments • Integrating Web applications • Moving legacy transactions to a Web environment • Setting goals and targets to measure progress • Focus on content and services valued by the customer • Implementing a framework "long-term" • Building the architectural framework to support long term growth • Providing privacy, security, and financial policies and infrastructures • Focusing on ease of use and customer relationship management • Leading the transformation • Conducting a strategic assessment to identify top priorities • Implementing a management system to drive and reinforce change • Re-engineering high-impact cross-organization processes • Establishing a supportive policy framework • Creating new synergies • Expanding to include schools, businesses, healthcare and other community interests • Putting democracy to work online • Involving stakeholders in the planning process CIOs Senior Executives Community Leaders

  2. Develop skills Develop Solutions Industry Government Use and promote e-business Programa Avanzado de Educación en Desarrollo de Software e-business • Advanced Training Programs for e-Business Application Development • Government leadership driving strategic skills development • Partnership: IBM and Venezuela • E-Business Applications Development • 35 courses, 10 modules, 800 hours • 16,000 students over 5 yrs

  3. Manitoba Better Systems Initiative Need: • Create a "single window access" through which all Manitoba citizens and businesses are able to transact their affairs with government • Change Social Services from entitlement to outcome based system • Promote increased equality of access and raise the level of satisfaction Approach: • Constituent-centric portal to multiple services, including cross-agency • Build front end entitlement system and backend case management system to optimize results Impact: • Improved satisfaction • Cost reduction • Enhanced operational effectiveness • Improved Outcomes in tracking Program effectiveness http://direct.gov.mb.ca/

  4. New York State Governor's Office of Regulatory Reform Need: • Help businesses wishing to establish in the State or change purpose to better understand the regulatory environment • Improve New York State's economic climate Approach: • Web-based dialogue which determines applicable permits and presents them • custom permit package, single payment, track progress on-line Impact: • 1,100 permits from 36 state agencies • training costs reduced 90% (6 months to 2 weeks) • requests for permit assistance up 2X • created 4,500 jobs in 2000 http://www.gorr.state.ny.us/gorr

  5. International Banks and Insurance PORT AUTHORITIES IBM 3090-400 CUSTOMS TRADERS TRADENET SingaporeNetworkServices Local Host Computer TDB Dial-up orleased lines Singapore TradeNet Need: • Facilitate trade, to give Singapore competitive advantage in the international trading scene Approach: • Leverage critical success factors: • Telecommunications infra-structure • Automation of customs and trade agencies, ports and airports • Agreement by all to streamline trade and adoption of system by trading firms • Proven reliable system and good project management • Government "will" to make it happen Impact: • Contributes to trade facilitation • Contributes to Singapore's reputation as a leading example of e-government practice and implementation http://www.tradenet.gov.sg/info.html

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