Presented by Pam Wilson, Ian Campbell & Bree Callahan Central Washington University

1. No Paper Required: Going Green with Faculty/Student Communication and Requests for Academic Adjustments Presented by Pam Wilson, Ian Campbell & Bree Callahan Central Washington University This Powerpoint is a draft – final presentation may include changes For ease of use with screen readers, this Powerpoint has been created with no background design or animations

2. Session Overview • Historical CWU paper process • Challenges • Development of Online Communication System • Collaboration with IT • Demonstration • Data Collection • Hurdles, Successes & Future Directions

3. Intended Learning Outcomes When You Leave This Presentation You’ll Know: • Why “Letters of Accommodation” Have Evolved. • Things to Consider in the Development of Your School’s On-Line Process. • The Advantages and Challenges of an On-Line Accommodation Request Delivery and Data Collection System.

4. CWU’s Student Intake Process Student: • Submits Documentation & Request for Services DS Representative: • Reviews Documentation and Request • Contacts Student; Completes Interactive Interview; Develops Accommodation Plan • Enters Student’s “Profile” • Arranges Intake Meeting Student: • Attends Intake Meeting • Is Now Eligible to Request Academic Adjustments

5. History of CWU Process 1987 – First “Letter of Accommodation” Introduced • Student Obtains Copies of LOA from Disability Services or Center Staff • Student Delivers LOA to Professor and Discusses Needed Adjustments Problems – • Lengthy and Text-Heavy • No Tracking Possible

6. History of CWU Process 2003 – Letter of Accommodation Revised • Student Obtains Copies from Disability Services or Center Staff • Student Delivers to Professor and Discusses Needed Adjustments Problems – • Little Information About Purpose of Adjustments • Still No Tracking Possible

7. Development of On-Line System 2008 – Search for Platform Begins • WAPED Colleagues • SAFARI Database • On-Line Searches 2009 – Connection with Web Office • PHP Network-based Programming Language • LDAP/Groupwise Email System 2010 – Fall Quarter Launch of Prototype 2012 – Winter Quarter Launch of 2.0

8. Selected Platforms • PHP: Hypertext Preprocessor Database • Server-side Scripting Language • Lightweight Directory Access Protocol (LDAP) • Campus-wide Credential Directory • Novel GroupWise Email • Utilized for Delivery/Communication System

9. Demonstration • Student/Faculty Client Experience -Student Request for Services -Faculty Confirmation of Receipt of Request -Automatic Reminders • Disability Services Administrative Experience -Maintenance of Student List -Maintenance of Accommodation List -Monitoring Status of Student Requests

10. Data Collection • Benefits • Have Data to Tell Our Story • Measuring DS Effectiveness • Information to Share with faculty during Orientation or Training • Pairing with Other Variables to Better Serve Students • Quarter/Yearly Persistence • Early Alert System • Use of Alternative Instructional Materials

11. Data Collection • Have Collected the 5- 10 Most Requested Academic Adjustments • Flexible Exams: 21% • Early Notification of Assignments: 14% • Copies of Presentation: 12% • Early Registration: 10% • Assistance with Notetaking: 8% • Audio Recording of Lectures: 7% • Use of Adaptive Station: 4%

12. Data Collection • Track When Student Submitted Request • Westside Request Rates • Before 1st day: 27% • Week 1: 48% • Week 2: 25% • Track When Faculty Member Viewed Request • Westside Confirmation rates • Same day: 32% • 24 hrs: 22% • 3+ days: 38%

13. Hurdles and Future Directions • Hurdles • Usage of CWU Email System • Capacity to Gain Information on Student/Faculty meeting • Tracking Faculty Confirmation • Future Directions • Merging with Testing Services Spreadsheet & Accessible Instructional Materials Database

14. Questions?

15. Thank You! If you would like to receive an electronic copy of the Powerpoint used in this presentation, Email us at CDS@cwu.edu