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An APAC Country e-Government Project

An APAC Country e-Government Project. Alcatel Shanghai Bell 25 Jan, 2005. Contents. Method of Project Scoping Project Business Case Studies Alcatel’s Integration Capacity Summary. Chronicles. June 2003 – Alcatel meeting with APAC Country Min of Comms

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An APAC Country e-Government Project

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  1. An APAC Country e-Government Project Alcatel Shanghai Bell 25 Jan, 2005

  2. Contents • Method of Project Scoping • Project Business Case Studies • Alcatel’s Integration Capacity • Summary

  3. Chronicles • June 2003 – Alcatel meeting with APAC Country Min of Comms • Initial idea of using Chinese financing for e-gov development • Dec 2003 – Presentation to APAC Country Cabinet Subcommittee for Investment; MU signed between ASB and Min of Comms • Feb 2004 – kick-off of E-gov conceptual framework development • March-May 2004 – detail survey of government applications requirements • June 2004 Completion of Feasibility Report • Sept 2004 Approval of FR by Min Comm, and approval to raise loan application to Chinese government

  4. Chronicles (cont.) • Oct-Dec 2004 – Detail project scoping and costing • Currently – pending budget allocations and final approval

  5. A joint planning team Gov of APAC Country ASB Cabinet Sub-Cmt Integration and Services M.Comm MoF Other Min. Set up / appoint Set up / appoint Project Planning Team Project Planning Committee • - Min Comms • - Gov CIO • - Min Finance • - Pub. Svr. Comm. • Prime Min Off. • - … - E-governance - Business analyst - Applications - IT platform - Communications Project Plan

  6. Key Concepts for the Project Scoping • Totality • Treat three core necessary elements of E-Government development together as a whole • Application-Driven • Use the E-Government Applications to drive the overall development and rollout. Ultimately, the spending of public funds should be justifiable through applications, economic returns, and general contribution to the wealth of the society. • Sustainability • To position development as a means to create significant demand to sustain the development of local competences in ICT industry.

  7. e-Government System Architecture • Three essential elements • e-Gov Applications: application and services software components • IT Platform: data center, application servers and storage • Government Info-communications Infrastructure (GII): physical network components e-Gov Applications GII IT Platform

  8. Government to Government Government to Business Government to Citizen e-Government Applications Strategy Strategy: Think Big, Start Small, Scale Fast Visitor Permit Extension System TCP Management System Licence Registration System Companies Office System E-Filing of tax returns System Titles Office System TradeNet System …… GII IT Platform

  9. Applications Main Selection Criteria • Revenue generating or capture lost revenues • Improvement in service delivery and productivity • Promote public sector “Service Excellence” • Contributing to economic growth/ private investment • Improve overall business climate • Reduce business cost • Attract more investors and businesses • Cost savings • Paperless • Convergence of voice and data • Redeployment of personnel to high-end value-added work

  10. Project Services Evaluation

  11. Project Services Evaluation

  12. Project Proposed e-Services-1 Companies Office System (G2B) • Application of proposed reserve company name • New registration (Sole Proprietorship/Partnership/Limited Company) • Change of Particular (Sole Proprietorship/Partnership/Limited Company) • Return of Allotment of Shares (Limited Company) • Increase in Capital (Limited Company) • De-registration (Sole Proprietorship/Partnership/Limited Company) • General Search (Sole Proprietorship/Partnership/Limited Company)

  13. Project Proposed e-Services-2 Visa/Permit/Extension (G2C) • Online application of Permit / visa for • Visitors (business and leisure) • Work Permit • Student • Investor • Assured Income • Can be done overseas at the visitor’s home country • Online extension of Visitor Entry Permit / Work Permit / Visa for • Visitors (business and leisure) - allow maximum 2 times online application After which requires to come to Immigration office for interview to assess suitability. • Work Permit • Student • Investor • Assured Income

  14. Project Proposed e-Services-3 • Application registration of Radio Frequency License • Renewal of Radio Frequency License Frequency Management System (G2B) • Online new registration for Ship • Online renewal for Ship • Online payment for Tonnage Fee • Online Application for Survey and payment covering • Initial Survey • Technical Survey • Special Survey • Loadline Survey • Incaling Survey • Compass Caliberation • Lifeboat Survey • Light Dues Fee Ship Registration & Service Fees (G2B)

  15. Project Proposed e-Services-4 • Online new registration for Weight & Measurement instrument • Online renewal for Weight & Measurement instrument Licensing for Weights & Measurement (G2B)

  16. Project e-Services Benefit • For the Ministry of Comms • Improve productivity • less paper handling • less verification, less data entry • recover delayed revenue • deploy manpower for value added service and complex tasks • Consolidated and consistent data • data accuracy • easy availability • For companies/individual • Save time • transacting over Internet • faster and assured turnaround time • For Country • attract more companies/tourists • generate more private investment • generate revenue/increase GDP • more employment • more visitor increase spending, multiplier effects • new investment approval process

  17. G2G PORTALCONNECT Portal Service G2B G2C I n t e r n e t I n t r a n e t My e-Government Search Alert Authentication News People Hub E-Trading Solution e-Homeland Security Solution e-Transportation Solution e-Land & Property Solution e-Education Solution e-Library Solution e-HealthCare Solution e-Utility Solution e-Taxation Solution e-Telecommunications Solution Establishment Hub Vehicle Hub Industry Hub e-Government Applications Solutions E | G O V T C O N S U L T I N G Application Services / Product & Applications Session Services Email Language Translation Authentication/Security Data Integration Forms Generator EMail System E-Payment Gateway Report Management Document Management System Content Management System Workflow System Directory Services e-Government Infrastructure Solution

  18. e-Government IT Platform Strategy Key idea:Build a stable, secure, reliable IT platform Intranet portal zone Restricted zone Internet public zone • Intranet Web Servers • E-mail Web Servers • Personal Computers • Database / Exchange Servers • Application Servers • Document & Content Management Servers • FTP Servers • Internet Gateway • Web Servers

  19. e-Government IT Platform - Planning • Review of the current Data Center infrastructure need to be done: • Server Consolidation • Review all the servers that are currently in the data centers • E-Gov Storage • Consider storage needs for E-Gov applications • E-Gov Backup • Implementing an e-Gov backup is the next logical step • E-Gov Applications & Services Continuity • Applications and service continuity is also a consideration, considering backup data centers • Network Connectivity • System Monitoring • E-mail • Streamline Government E-mail system for all departments

  20. Backup data center Data center Storage&backup Storage&backup Database Server Application Server PKI SERVER Web server Firewall Network MBN e-Government IT Platform - Target • The E-Government IT platform must be built in a reliable and secure manner, below is what we recommend for IT Platform: • Two geographically separate data centre • Disaster Recovery, and government operations continuity for critical operations and applications • Physical as well data security, virus and Spam prevention and re-action should be considered in the IT platform development • Using the extranet (E-Gov Applications/Services) to drive the intranet development

  21. Project Proposed Network Infrastructure (Data Center) A suitable Disaster Recovery Center (DRC), satisfying nodal and geographical redundancy.

  22. Proposed Improvement (Data Center Infrastructure) • High availability System • Improved Performance & Resiliency • Scalability • Improved Service Level to users • Network Security • Network / Host Intrusion Detection System for critical segments; • 2-tier firewall structure • Remote firewall at each Government site • Segregation of network zones base on functionality • Public, DMZ, User, Application, Database, management, Intra-Govt • Network Management • Ease of management and troubleshooting

  23. e-Government Info-communications Infrastructure (GII) • Key concepts: • GII should avoid duplicated investment • From industry development point of view, should leverage on the development of the GII to be consolidated • Network connectivity of government offices and data centers • Deploy e-Gov hubs in remote community centers (connectivity to be built under GII program using suitable technologies such as wireless) • Introducing Voice and Data convergence to optimize resource utilization and save operational cost

  24. Project Design Principle for the GII (1/2) • Principles: quality of service, reliability and secure • To build a Broadband Data Backbone for fast switching of Data and Voice traffics. • The choice of Ethernet and IP is based on the domination of IP traffic due to the Internet and the ease of building software over an IP network. • To build a data center to accommodate a selection of database, Web, E-mail servers to lay the groundwork for e-Government software applications. • Such choice of equipment shall be heavily dependant on the use of the government services that will is subject to this project. • To build a reliable and cost effective voice network. Design of Software to automate work and information flow among government departments firstly, then citizens, businesses and international access.

  25. Project Design Principle for the GII (2/2) • Leverage on current telecom infrastructure when economically so • In town’s CBD area, interconnect numerous departments by broadband wireless (eg. LMDS) to cut down LL rental cost • Cabling fiber, UTP lines between buildings in the town • Wireless LAN can be considered if some buildings/sites are not suitable for cabling • Long distance data backbone (inter-region) continue to leverage on MW and Optical Fiber Cable • Build virtual PBXs using reliable ATM/TDM/VoIP technology • Set up a high performance network core based on advanced router/switch to support convergence of data and multimedia applications • Through PBX and VoIP devices to provide convenient telephony service

  26. E-Government GII – Voice & Data Convergence • Current Status • Individual departments/offices subscribe standard phone services for voice/fax communications, which amounting to a substantial OPEX • Solution • The solution is to use the same GII to carry intra government voice traffic by introducing a PABX system that supports VoIP • Benefits • After making use of VoIP technology and GII, the OPEX cost can be greatly reduced • Advanced voice features could be provided on the PABX to improve productivity

  27. Intra Government office voice communication over GII E-Government GII – Voice & Data Convergence

  28. Contents • Method of Project Scoping • Project Business Case Studies • Alcatel’s Integration Capacity • Summary

  29. Citizen Business Government Social Benefit Economic Benefit e-Gov Project Benefits Analysis

  30. e-Gov Project Social Benefits • Internal Benefits • Increasing government efficiency • Developing government image • Improve government staff ability and productivity • Data security • Internal communication with online tools • External Benefits • Convenience to citizens and visitors • Serving the citizen conveniently, 24x7 access to government system without any time limit • Improving quality of life • Narrowing “digital divide” • Contribution to increased GDP and creation of new skills based employment

  31. e-Gov Project Economic Benefits • e-Gov Project Direct Economic benefits • Reduce internal administrative expenses • Capturing lost income • Reduction in annual telecom expenses • More … … • e-Gov Project benefit to GDP growth • Benefit to related industry, with indirect positive impact to other related service sectors • Creating new industry/service activities in ICT domain: trading, support, service and training • Facilitate foreign investments and export thus advancing the total economical activities

  32. e-Gov Project Business Case - Example • Financial Analysis: Key Value • Application • 5 applications • Voice Communication Improvement • Total Cost: 29,625K$ • Total CAPEX: 20,000K$ • Total OPEX: 9,625K$ • Total Benefits: 81,894K$ • NPV:27,578K$ ** • IRR: 38.52% • Payback Period: 4 years • Time to Positive Cash Flow: 1 year • **:Discount Rate is 12% PA

  33. e-Gov Project Business Case - ExampleFinancial Analysis: Payback Time and Cumulated Net Cash Flow

  34. e-Gov Project Business Case - ExampleFinancial Analysis: Sensitivity Analysis 1/2

  35. e-Gov Project Business Case - Example Financial Analysis: Sensitivity Analysis 2/2 • Even if we err on the wrong side, the results are acceptable: • OPEX+ (increased by 30%)-- NPV: 25.5 MUSD, IRR: 27.1% • Revenue- (reduced by 30%)-- NPV: 11.3 MUSD, IRR: 22.9% • All payback periods remain within 5 years. • Conclusion:The project is highly viable with • NPV: 27.5 million USD; IRR: 38.5%

  36. e-Gov Project Business Case - Example – Benefit to Investment 1/2

  37. e-Gov Project Business Case - Example – Benefit to Investment 2/2

  38. e-Gov Project Business Case – Example– Benefit to Export 1/2

  39. e-Gov Project Business Case – Example– Benefit to Export 2/2

  40. e-Gov Project Business Case – Example– Benefit to employment (1/2)

  41. e-Gov Project Business Case – Example – Benefit to employment (2/2) • Improving of job quality • IT does not make existing civil servants redundant • It only frees up them from routine, mundane tasks • Allow them to be trained for mastering better skills and to tackle higher value-add tasks • Provide them an alternative career perspectives in the private sector once they have mastered good IT skills • Attract and retain IT talents

  42. E-Gov Project Benefit to IT Industry • e-Gov Project Direct Benefits to IT Industry • Create IT consumable wholesale and Retail Industry, such as: PC , software, etc. • Create IT training service industry, furthermore the training service also can be exported to other countries. • Creating more job opportunities in IT sectors. • Create a call center service industry which could be further developed to reap economic benefits from catering to the markets such as Australian and New Zealand and beyond. This is feasible because of the maturity of the information and communication technology and the decline in the cost of such technology. • Create a software service industry which could be further groomed to reap economic benefits from catering to the regional markets. This is feasible because software services is relatively easy to be exported. • e-Gov Project Indirect Benefits to IT Industry • Improve the IT literacy and competency to support and sustain economic growth in the IT related sectors.

  43. Contents • Method of Project Scoping • Project Business Case Studies • Alcatel’s Integration Capacity • Summary

  44. Alcatel’s Turnkey Services... • Turnkey service can help… PlanningBusiness and Technical Design &EngineeringFull Service Operate &MaintainManaged Services Turnkey Broadband Deploy & IntegrateBuild - IntegrationInstallation - Commissioning

  45. Alcatel offer e-Gov Project Integration Capacity ASB offers e-Gov project integrator & Engineering Services Infrastructure Applications Services • ASB • Third Parties • ASB • Third Parties • Engineering • Procurement • Integration • Installation • Maintenance • Project Management Integrated, multi-vendor, communication solutions Complete Solution

  46. Partnership with NCS: A leader for e-Government Nurturing Public Service Innovation Thought Leadership & Research in eGovernment

  47. E-Government & Government ICT Planning • Sri Lankan eGovernment Blueprint • Thailand eCitizen Portal Blueprint • Hong Kong SAR Government Agencies’ IT Masterplan • Singapore Intelligent Island : IT2000 Masterplan • Mauritius Government IT Plan • Malaysia’s Sarawak State Government IT planning • Broadband Infrastructure for Government, Singapore • Singapore Government – Public Service Infrastructure

  48. “e-Government in Asia” book • Status of e-Govt initiatives in 9 Asian economies: Brunei, China, Hong Kong, India, S Korea, Malaysia, Singapore, Taiwan & Thailand • Scope of coverage: vision, strategies, plans, maturity indicators, programmes, etc. • Sharing new perspectives, insights & leading practices on e-Government • Published by Times Media (August 2003)

  49. Contents • Method of Project Scoping • Project Business Case Studies • Alcatel’s Integration Capacity • Summary

  50. ASB e-Gov Project’s Value • ICT technology leader • Alcatel’s Products and solutions has global competitiveness in Government networks • Global Experience • Deep understanding and long-term participation and experience on E-Government and City informatization • Consulting • Provide professional e-Gov project Strategy & Planningconsultation • Full range of services • The capability to be your prime contractor for full turnkey deployments

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