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Virtual Operations Support Teams for Disasters and Recovery For NASEDOVOC call, 8/22/2014

Virtual Operations Support Teams for Disasters and Recovery For NASEDOVOC call, 8/22/2014. The public has embraced social media and use their favorite platforms & services daily. In disasters, they go there as well.

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Virtual Operations Support Teams for Disasters and Recovery For NASEDOVOC call, 8/22/2014

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  1. Virtual Operations Support Teams for Disasters and Recovery For NASEDOVOC call, 8/22/2014

  2. The public has embraced social media and use their favorite platforms & services daily. In disasters, they go there as well.

  3. The public no longer waits for officials/authorities to take the lead, althought they will are usually happy to support our efforts if we act as a collaborator

  4. Virtual Operations Support Teams: a great example of how VOADs can use “The 4 C’s” in disasters

  5. • VOST teams have been operating for +3 years • tested on wildfires, floods, tornadoes, earthquakes & more • concept has grown from U.S. to Canada, New Zealand, France, Spain, Australia, U.K. and more • virtual teams used successfully by Oregon VOAD in 2012 & National VOAD during Hurricane Sandy, Colorado floods by COVOST, midwest tornadoes by OKVOST • can be very helpful for disaster recovery coordination

  6. What is a VOST? Emergency Management Agency Engaged Community Resources = + Trusted agents organized and directed by Emergency Management agency or disaster organization. VOST will help expand the EM’s ability to engage with the public before, during emergencies, and as part of the recovery phase.

  7. How can VOST assist EM Agencies? Response Organisation Questions/ Tasks EM Decision Maker VOST Trusted Agents Answers/ Response • Tasked • Information finding • Spot Trends • Information dissemination • Autonomous • Monitoring public voice • Amplifying official message • Monitor • Curate • Amplify

  8. VOST Instance Cycle Concept

  9. Importance of having both local AND non-local team members Local team members have strong location & cultural knowledge, yet in times of disaster, team nonlocal members often needed & called upon to assist.

  10. crowdsourcinglisten – identify needs/trends – build tools to help Help OOOOOOOOOOOOOO VOST Trusted Agents Coord-inate OOOOOOOOOOOOOO Listen OOOOOOOOOOOOOO

  11. Workflow Search tools Skype Work book OOOOOOOOOOOOOO Search for helpful info on social media & net OOOOOOOOOOOOOO OOOOOOOOOOOOOO Ongoing text chat is in the VOST “work room” Incident docs & records are in shared workbook Skype Info action Work book OOOOOOOOOOOOOO OOOOOOOOOOOOOO OOOOOOOOOOOOOO Communicate, collaborate, coordinate All major actions tracked & logged in workbook Info used according to mission

  12. incident! public-facing/interactive resources backchannel tools/resources: incident! public interaction & message amplification: • twitter • facebook website or blog (or both) • youtube • instagram • vine • pinterest • flickr monitoring/search: • actionable posts and decision support; watching for individual needs & trends in needs • sentiment analysis • rumors/misinformation • twitter keyword, hashtag and geocode searches • socialmention.com blog & facebook public posts org. leader team lead(s) team activated! (text/call) crowdsourcing: • google form/sheet • ushahidi - crowdmap • SUV coordination via blog or fb • crisiscleanup • recovers • standby task force virtual workroom (chat) twitter lists: • incident-related accounts, official or unofficial. • local media accounts, social media and traditional media accounts shared workbook (google sheet) curated stories: • storify • pinterest • twitter timeline analytics • how effective is our effort? How many people are we reaching and on which platforms? disaster apps: • red cross apps • FEMA app • local EM & public safety apps aar/ archiving

  13. VOST backchannel discussions on Skype (text & voice)

  14. the workbook: readthe ICS 204 tab

  15. key websites & resources tab:save active/relevant accounts here

  16. shared tweetdeck account for twitter monitoring

  17. social mention search (blogs, facebook, twitter)

  18. social mention search

  19. crowdmap • Add your disaster locations worked to the sample crowdmap • Ask others to add disaster locations worked

  20. google forms:VOAD coordination reports

  21. google forms:VOAD coordination reports

  22. google forms:VOAD coordination reports

  23. agencies/organizations who are now using virtual teams to assist with social media efforts during disasters • Red Cross DigiDOC (Digital Operations Center) • FEMA External Affairs Cadre now utilizes “Digital Communications Specialists” (DCSPs) • Some National Forest Service PIOs have been working with VOST for 3 years on wildfires • VOST teams started in U.S., followed by New Zealand, Canada, Australia, UK, France, Spain

  24. Red Cross DigiDOC (Digital Operations Center)

  25. FEMA social media efforts

  26. other virtual teams:humanity road

  27. thanks!Thanks to those who’ve volunteered their valuable time, skills and knowledge to help put this effort together, and whose material I’ve drawn from or borrowed:Especially: Caroline Milligan of NZVOSTMarlita Reddy-Hjelmfelt of PNWVOSTJeff Phillips of VOST – thanks so much for all who have helped. Scott Reuter ( @sct_r )

  28. First Virtual NVOAD effort for Hurricane Sandy • •(note: Slide to be altered for final version) • - Small virtual team supported National VOAD • social media accounts • monitoring, responding to questions & comments, • reporting to NVOAD staff

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