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Water Services Training Group 17 th Annual Conference Creating a new Irish Water Industry

Water Services Training Group 17 th Annual Conference Creating a new Irish Water Industry INEC, Killarney, 5 th September 2013. 1. Creating a new Irish Water Industry. Irish Water- Domestic Metering Programme Update Fergus Collins, Project Manager.

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Water Services Training Group 17 th Annual Conference Creating a new Irish Water Industry

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  1. Water Services Training Group 17th Annual Conference Creating a new Irish Water Industry INEC, Killarney, 5th September 2013 1

  2. Creating a new Irish Water Industry Irish Water- Domestic Metering ProgrammeUpdate Fergus Collins, Project Manager

  3. INTRODUCTION TO THE METERING PROGRAMME

  4. Metering Programme 2013

  5. Metering Programme 2013 North-East: Coffey/ Northumbrian Ltd North-West: GMC| Sierra Ltd West: J Murphy & Sons Ltd Dublin County: Farrans Construction Dublin City: GMC|Sierra Ltd Midlands: GMC|Sierra Ltd South-East: GMC|Sierra Ltd South- West: J Murphy & Sons Ltd

  6. Metering Programme Scope • All properties in apartment blocks • All properties in ‘Gated Communities’ • Any properties in ‘Ghost Estates’ • Non Domestic • Mixed Non Domestic /Domestic Use • Private Group Schemes • Public Group Schemes • Back yard Services • Shared Supply • Connection inaccessible • Defective Supply Pipe • Derelict • Under Construction • Unsuitable Ground • Low Pressure • Private Wells • Works in specialist paving* In Scope Programme for Government (March 2011) set an objective to “install water meters in every household in Ireland and to move to a charging system that is based on use above a free allowance.” Phase 1 of the Irish Water Meter Programme is tasked with the installation of up to 1.05m meters on domestic properties that have a dedicated public water supply by December 2016. Installation involves placement of a single concentric (screw-in) water meter with AMR in an external boundary box at each domestic property in Ireland with the following exceptions:

  7. Phase 1 Metering ProgrammeWhat can be done Phase 1 Programme Current Scope • Metering of Domestic Households only • External water meters only – in public accessible land • Irish Water own the meter/radio asset • Meter serial number is a legal billing requirement Irish Water have powers to install and maintain the boundary box/meter/radio Customer can access boundary box • Read meter • Operate OSV • Cannot remove meter or radio unit

  8. What will it NOT involve • The Metering Project Phase 1 is very specific to domestic customers • Local Authorities will continue to be responsible up to January 2014 for: • Water Quality • Water Pressure • Maintenance of Water Network, etc. • The project will not involve extensive footpath or road surface repairs or works inside homes.

  9. Engagement & Communications

  10. Engagement Tools Metering Team- Operational communications with LAs • Road Opening Protocol • Stakeholder & Communications Manager for MP (On site escalation/ programme update/ planning/ messaging) External Communications Team- Elected Members, Media and interested groups • Regional Communications Team • PR and Media Strategy Customer Team- General Public • Metering Customer Communications Packs • Above the Line Advertising campaign • Regional Advertising • Website

  11. Road Opening Protocol • Compiled by the CCMA and the DECLG • Issued to all County Managers and Directors of Service (Roads and Water) • Sets out the framework for operational liaison for the IW metering programme with Local Authorities • Contact via Regional Managers is made with the LA 2 months prior to works commencing in their area (this will extend to 3 months from September) • This protocol looks at (not an exclusive list) • Planned works • Events • Burst histories • Traffic Management • Moratorium on Pavements • Communications with LA on ongoing basis • Traffic Management Information

  12. Customer Communications in support of the Meter Installation Programme There are a range of customer communications in support of the Meter Installation Programme: • Irish Water Website – website to launch in advance of the meter installation commencing. Website will contain a range of customer information on metering and the programme, as well as contact details for Irish Water Website is live: www.water.ie • Direct customer communications – there are a series of customer leaflets and cards which will be delivered directly to houses scheduled for a meter box and water meter installation • Pack 1 – will be delivered at least 14 days in advance of the installation • Pack 2 – will be delivered at least 2 days in advance of the installation • Cards – a range of cards have been developed for use by the installers at the time of the installation in response to difference events Packs issuing to customers from 25th July • Regional Press – there will be press ads placed in local newspapers in support of the meter installation programme in that area. Press ads appearing in chosen local titles from week commencing 22nd July

  13. Customer Communications in support of the Meter Installation Programme

  14. Customer Leaflets Pack 2 – delivered to homes scheduled for meter installation at least 2 days in advance Pack 1 – delivered to homes scheduled for meter installation at least 14 days in advance

  15. Customer Cards • Cards – to be used by the meter installers in response to instances occurring during the installation e.g. • Customer not at home so unable to prove supply • Metering installation postponed • Installation begun but not completed on same day

  16. Quality

  17. Key Performance Indicators • Audits on the following will be carried out by Irish Water Staff: • HSQE Inspection score • Safety • Quality – Corrective Action Response Time • Environmental • Compliance with programme • Complaints management • Report of Incidents • Customer Satisfaction • Data Returns • AMR Signal reads • Permanent Reinstatement and Site Clearance • Contractor Resources • Training • Social Inclusion • Compliance with Employers Claims Handling protocol • Contractor Management Response

  18. Training • All Contractor staff are required to undertake the following training: • - Metering Induction • - Safe Pass • - Manual Handling • - CSCS Signing Lighting & Guarding • - CSCS H&S at Roadworks • Contractor staff that are installing Boundary Box/Meters and Irish Water metering field staff have to undertake the Training Course developed by the WSTG with Irish Water. • Training as a KPI - Irish Water will be carrying out audits to ensure that these training requirements are met.

  19. Meters and Boundary Boxes

  20. Framework Agreements Framework agreements have been signed for the following: • Meters • Boundary Boxes; and • Meter fittings Two types of meter: • Itron Meter • Diehl Meter Two types of Boundary Box: • Talbot Matrix • Ebco

  21. LA Survey Update Total 886,430

  22. The metering programme • Under the delivery plan, the country has been sub-divided into 8 regions, each comprising approximately 125k planned installation points. • 8 regional contracts have been awarded and 4 Regional Contractors (RCs) have been appointed to date. • GMC/Sierra Limited; J Murphy & Sons Limited; Coffey Northumbrian Limited; and Farrans Construction • In the first three months, water meters will be installed in Kildare, moving swiftly to Kerry, Meath, Wexford, Dublin City, Limerick, Mayo and Fingal. • Over 1 million meters will be installed between July 2014 and Dec 2016

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