2005 Engineering & Operations Technical Conference – April 17-21 Memphis, TN

1. Kerry Bruce Manager, Safety & Health Services 2005 Engineering & Operations Technical Conference – April 17-21Memphis, TN Kerry Bruce Manager, Safety & Health Services Safety Programs That Work

2. Safety Vision, Mission & Principles Progressive Motivation Safety Goals & Objectives Incident Analysis Responsibility & Accountability Safety Training Visible Leadership Commitment Communication & Awareness Observations, Assessments & Audits Safety Organizational Structure Health & Productivity Management Supportive Safety Personnel Standards & Procedures JEA’s Integrated Safety & Health Program • Safety & Health is a business value for JEA

3. NineIndustry Best Practices • Getting to Zero • Demonstrated management commitment • Safety planning – pre-project / pre-task • Safety training and education (TUTS) • Worker involvement and participation • Recognition and rewards • Staffing for safety • Accident/incident reporting and investigation • Drug and alcohol testing (Labor Relations) The cutting edge of safety.

4. Progressive Motivation Safety Vision, Mission & Principles Safety Goals & Objectives Incident Analysis Responsibility & Accountability Safety Training Visible Leadership Commitment Communication & Awareness Observations, Assessments & Audits Safety Organizational Structure Health & Productivity Management Supportive Safety Personnel Standards & Procedures

5. JEA’s Safety Vision, Mission & Principles

6. Goals & Objectives 6 Internal Processes that Drive the Corporate Metrics

7. Safety & Health Wiring Diagram CORPORATE METRICS RIR FIR SIR REACTIVE PROCESSES PREVENTIVE PROCESSES OUTPUTS FACILITY AUDITS % scores < 75% CREW SAFETY AUDITS AUDITS CONTRACTOR SAFETY AUDITS % assessments Scoring < 90% Metric Indicators Measured Indicators Metric Indicators Metric Indicators BEHAVIOR BASED SAFETY OBSERVATIONS % employees not participating SAFETY INCENTIVE PROGRAM INCENTIVE - MOTIVATION % employees not participating INCIDENT ANALYSES ANALYSES % Action Items not completed

8. Safety Training • Provided by Technical Utility Training Services (TUTS) • Content development supported by Safety • All required OSHA courses offered • Additional value added courses • New Hire Safety Orientation • On-Site New Hire Orientation • REAL Safety for Leaders • A required management safety course

9. Observations, Assessments & Audits • BBS Observations - voluntary • Facility Assessments • Crew Check Reviews • Driver Safety Audits • Office Safety Checks • Vehicle Check Sheets • Job Hazards Analyses

10. Health & Productivity Management • Integrated with JEA Health Plan • 7 fully equipped fitness centers (employee funded) • Programs targeted at high risk areas • Identified by: • HRA’s • Screenings • Gold Level – Well Workplace Award • Applying for Platinum Level this year

11. Supportive Safety Personnel Safety Staff of 14 – 2200 JEA employees • Manager Safety & Health Services • 1 Compliance/Team Leader • 5 Safety Specialists • Contractor Safety Group • 2 Safety Specialists • 1 Administrator • Health & Productivity Management • 1 Health & Productivity Management Specialist • 1 PPE Administrator • 2 Statistical / Admin • S.H.A.P.E. Reps- 250 volunteer employees • Safety, Health, Awareness, Promotion, Education

12. Standards & Procedures • 4 Safe Work Practices Manuals • By area with pocket versions • JHA’s (Job Hazard Analyses) • 19 Safety Procedures • Incident Analysis • WC Procedure

13. CSC Corporate Safety Plan 9VPs & 9 S.R.s S&HS Mgr. VP LEVEL Process Owner Safety Action Plan VP & SR Co-chair Directors & S.R. DIRECTOR LEVEL Safety Action Plan Director & S.R. Co-chair Mgrs & S.R. MANAGER LEVEL Manager’s Monthly Safety Meeting Safety Action Plan Mgr. & S.R. (Co-Chair) + Employees Organizational Safety Structure

14. Safety Communication & Awareness • Daily Tailgates & use of JHA’s • Quarterly Safety Newsletters • Voice mail safety messages from CEO • Periodic safety knowledge contests • “Safety” e-mails • Safety Meetings • Business Safety Briefing

15. JEA’s Business Safety Briefing is conducted before all business meetings.

16. Responsibility & Accountability • Safety Performance Factors for all • VP, Director & Manager Safety Action Plans • Safety history a factor for promotions and hiring • Safety seen as a business value

17. Incident Analysis • Incident Analysis Team • Includes injured employee • Manager • All involved personnel • Area Safety Specialist • Additional technical support if needed • Root Causes & Lessons Learned shared with entire company • Near-Misses & First Aid reported immediately

18. AAA • Corporate Bonus Plan • Customer Satisfaction • O&M Budget • Safety • Based on reaching • Corporate goal • Paid bi-annually Progressive Motivation 2 Reward /Incentive Programs Passport to Safety • Rewards for safety & health involvement • Linked to Safety Action Plans • Proactive activity based program • Paid quarterly for participation

19. Progressive Motivation • Safety Support Program • 0-3 year new employees • Multiply injured employees

20. Visible Leadership Commitment • Everyone at JEA is a Safety Leader. • Management & employees support & participate in safety daily. • Safety & Health are a business value. • Commitment: • Corporate support of 250 SHAPE Reps. • 2 Safety Incentives • Management involved • Extensive Safety Training • Working to make safety habitual • Practicing “Safe Production”

21. Improving the Safety Culture Creating Business Value Natural Instincts Supervision Injury Rates Business Value Self Teams Independent Dependent Interdependent • Management Commitment • Condition of Employment • Discipline strong • Rules/Procedures driven • Value People • Training done • Follow rules when observed • Safety not habitual • Safety personnel responsible • Safety & Prod. Separate • Personal Knowledge, Commitment, and Standards • Internalize Safety • Safety a Personal Value • Work-Practice & Habits • Individual Recognition • Some feel ownership • Peer pressure begins • Mgt. Involvement high • Safety & Prod. seen as one • Genuine Trust,Care, Ownership • Help Others Conform & Mentor • Everyone has intrinsic value • Networking Contributor • Organizational Pride • Employee & Mgt. Involvement high • Safety seen as Business Value • Mgt. & Labor working together

22. The EndQuestions?