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Patient Portals, Fulfilling the Patient-Centered Medical Home

Patient Portals, Fulfilling the Patient-Centered Medical Home. Lesli Adams, MPA Director, Oracle Healthcare Business Intelligence Perficient Marcie Stoshak-Chavez, MD, FACEP Director, Healthcare Strategic Advisory Group Perficient. Program Agenda. Introductions

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Patient Portals, Fulfilling the Patient-Centered Medical Home

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  1. Patient Portals, Fulfilling the Patient-Centered Medical Home Lesli Adams, MPA Director, Oracle Healthcare Business Intelligence Perficient Marcie Stoshak-Chavez, MD, FACEP Director, Healthcare Strategic Advisory Group Perficient

  2. Program Agenda • Introductions • Business Drivers, Federal Initiatives • Demo - Patient Portal • Demo - Patient-Centered Medical Home • Demo - Operational Analytics • Q&A Perficient, Inc. | Patient-Centered Medical Home | Oracle Open World 2013 | Page 2

  3. Perficient – Healthcare Leaders Lesli Adams, MPADirector, Oracle Healthcare Business Intelligence Lesli is the Director of Oracle Healthcare Business Intelligence for Perficient. She is a clinical measurement advocate with 17 years of healthcare analytics and business intelligence experience covering for-profit, state, academic and federal healthcare including ambulatory clinic management, comparative effectiveness evaluation, evidence-based medicine, population health and clinical data warehousing. Prior to joining Perficient, Lesli championed activities with Tenet, MD Anderson, The University of Virginia Medical Center, and the US Navy. Marcie Stoshak-Chavez, MD, FACEPDirector, Healthcare Strategic Advisory Group Dr. Marcie is a board certified Emergency Physician who currently continues to practice at the Level One Trauma Center at Advocate Illinois Masonic Medical Center in Chicago, Illinois. Dr. Marcie continues to provide healthcare industry expertise and support for Perficient Healthcare with a special interest in Patient & Provider Engagement, Predictive Healthcare & Wellness, Mobile Technology and Business Intelligence for the provider Perficient, Inc. | Patient-Centered Medical Home | Oracle Open World 2013 | Page 3

  4. A national IT & Marketing consulting firm, with expert teams focused on helping our clients implement compelling, useful customer experiences. Fast Facts: • Founded 1997 • $320 MM+ in annualized revenues • 24 locations in North America • Houston, Dallas, Detroit, Charlotte, Boston, Atlanta, Columbus, Cincinnati, Washington DC, Philadelphia • Offshore in Europe, China and India • 2200 + employees • 85% of revenue from recurring clients • Served 450+ clients in past 12 months

  5. Healthcare Solution Offerings Perficient, Inc. | Patient-Centered Medical Home | Oracle Open World 2013 | Page 5

  6. Perficient and Oracle • Oracle Platinum Partner – Certified on the latest Oracle product platforms and technologies, as well as implementation and migration best practices. • Oracle EPM Practice • Oracle ERP Practice • Oracle Business Intelligence Practice • Oracle CX Practice • Oracle Technology Practice • Oracle Healthcare Practice • Oracle Authorized Education Partner – Certified to deliver the official Oracle course curriculum to customers via onsite training classes. Perficient owns and operates one of the national Oracle training facilities listed on the Oracle website • Oracle Specialized Partner – Certified by Oracle to deliver and sell the Oracle BI, EPM, and Healthcare applications. • Oracle Authorized Reseller – Certified on Hyperion licensing and pricing, authorized to resell Hyperion licenses and maintenance contracts Perficient, Inc. | Patient-Centered Medical Home | Oracle Open World 2013 | Page 6

  7. Services and Solutions – What we do • Health Analytics • Health Data Warehouse Foundation • Health Analytics Data Integration • Translational Research Center (TRC) • OMICS Data Model and Cohort Explorer • Clinical and Patient Portals • Executive Dashboards • Performance Management • Budgeting & Forecasting • Profitability & Cost Management • Financial Reporting • Executive Dashboards • Clinical Interoperability • Health Information Exchange • Health Insurance Exchange • Clinical and Patient Portals • Business Process Management • Connected Health • Enterprise Portals • Member and Patient Portals • Patient Engagement • Physician Loyalty • Corporate Marketing & Channel Management Perficient, Inc. | Patient-Centered Medical Home | Oracle Open World 2013 | Page 7

  8. Device Data ERP Healthcare Analytics Business Drivers & Federal Initiatives Mobile EMR Content Systems,Files, Email Social Media Websites Perficient, Inc. | Patient-Centered Medical Home | Oracle Open World 2013 | Page 8

  9. Analytics are Vital to Healthcare Transformation Impact on Healthcare Transformation Perficient, Inc. | Patient-Centered Medical Home | Oracle Open World 2013 | Page 9

  10. Device Data ERP Healthcare Analytics Demonstrations Mobile EMR Content Systems,Files, Email Social Media Websites Perficient, Inc. | Patient-Centered Medical Home | Oracle Open World 2013 | Page 10

  11. Device Data Patient Portal WebCenter Demonstration ERP Healthcare Analytics Demonstrations Mobile EMR Content Systems,Files, Email Social Media Websites Perficient, Inc. | Patient-Centered Medical Home | Oracle Open World 2013 | Page 11

  12. NeHC Patient Engagement Framework Perficient, Inc. | Patient-Centered Medical Home | Oracle Open World 2013 | Page 12

  13. NCQA Certification for PCMH • Enhance Access and Continuity (Advice and after hours information, team based care) • Identify and Manage Patient Populations • Plan and Manage Care (Evidence Based guidelines, preventive, acute and chronic care, medication management) • Provide Self Care Support and Resources • Track and Coordinate Care • Measure and Improve Performance Perficient, Inc. | Patient-Centered Medical Home | Oracle Open World 2013 | Page 13

  14. Patient Centered MedicalHome Perficient, Inc. | Patient-Centered Medical Home | Oracle Open World 2013 | Page 14 14

  15. PCMH Use Case (for the demo) • Health Navigator’s view of their Diabetic patients • Diabetic patient’s view of their condition • Provider’s view of their Diabetic patients • Case Management post Discharge • @ Risk Populations – multiple PCMs • ACO Measures / Analytics • Evidence Based Guidelines Perficient, Inc. | Patient-Centered Medical Home | Oracle Open World 2013 | Page 15

  16. Right Now – Workflow & Alerts Perficient, Inc. | Patient-Centered Medical Home | Oracle Open World 2013 | Page 16

  17. PCMH Architecture Business Intelligence Applications: OBIEE Analytics Enterprise Data Warehouse Optimized for Analytics Enterprise Operational Data Store: HDWF Integration & Storage Integration Processes: OHADI Integration Tables: HDI Perficient, Inc. | Patient-Centered Medical Home | Oracle Open World 2013 | Page 17 Enterprise Data Sources Data Sources Lab Appts EMR HIE HR Self Rptg

  18. Patient-Centered Medical Home OBIEE, EHA, Right Now Demonstration Perficient, Inc. | Patient-Centered Medical Home | Oracle Open World 2013 | Page 18

  19. Integrated Clinical Analytics Reporting ** Activity Based, not Time Based Perficient, Inc. | Patient-Centered Medical Home | Oracle Open World 2013 | Page 19

  20. Clinical Measurement Framework Mandated Reporting Peer Reporting Internal Operations MEDPAR | ACO | HEDIS | PQRS | MU | QIO | IQR | OQR | TJC | Pt Sat NSQIP | Benchmark Portal / PCMH | Clinical Operations / Dashboards Oracle Enterprise Health Analytics (EHA) Perficient, Inc. | Patient-Centered Medical Home | Oracle Open World 2013 | Page 20

  21. Clinical Analytics Perficient, Inc. | Patient-Centered Medical Home | Oracle Open World 2013 | Page 21

  22. Operational Analytics Triple Aim: • Process of Care Measures (Improve Population Health): • The right care, at the right time. • Patient Satisfaction (Improve Patient Experience): • Survey for compliance with CMS Reimbursement. Way finding, Nurse communication, Provider communication, Room & Facility. • Use of Medical Imaging (Create Cost Efficiencies): • Multiple, redundant testing. Over imaging. Increase risk for Patients. Perficient, Inc. | Patient-Centered Medical Home | Oracle Open World 2013 | Page 22

  23. Operational Analytics OBIEE Demonstration Perficient, Inc. | Patient-Centered Medical Home | Oracle Open World 2013 | Page 23

  24. Upcoming Events Follow us on Twitter @PRFT_Oracle @lesliadams @teriemc • Join us in • Los Angeles for the ACO Congress November 4-6, 2013 • http://www.acocongress.com Join us in San Francisco at Oracle Open World September 22-26, 2013 Session:Game-Changing Uses of Big Data in Healthcare [CON9620] Join us in San Francisco at Oracle Open World September 22-26, 2013 Session: Patient Portals, Fulfilling the Patient-Centered Medical Home [CON2892] Our Oracle Healthcare Blog www.perficient.com/healthcare www.perficient.com/oracle • Join us in Washington DC at the OAUG of Connection Point Conference • October 23 – 25, 2013 • http://connectionpoint.oaug.org/2013/washington Perficient, Inc. | Patient-Centered Medical Home | Oracle Open World 2013 | Page 24

  25. Perficient, Inc. | Patient-Centered Medical Home | Oracle Open World 2013 | Page 25

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