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Chapter Thirteen: Employee Training and Development

Chapter Thirteen: Employee Training and Development. Goals of Orientation Behavior Modeling Learner Controlled Instruction Effective Trainers Effective Managers Effective Training Programs. Orientation. Explain company history/mission/goals Make the employee feel welcome

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Chapter Thirteen: Employee Training and Development

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  1. Chapter Thirteen: Employee Training and Development • Goals of Orientation • Behavior Modeling • Learner Controlled Instruction • Effective Trainers • Effective Managers • Effective Training Programs

  2. Orientation • Explain company history/mission/goals • Make the employee feel welcome • Ensure that the employee knows what to do and who to ask when unsure

  3. Orientation • Explain and show what is expected • Demonstrate each task in the job • Explain various programs and social activities available • Tour of restaurant

  4. Training • Ease of comprehension • Step-by-step job learning • Use of job checklists • Observation • Seminars/Programs • Handbook/Manual • Enthusiasm in presentation

  5. PART-TIME EMPLOYEES + Advantages: • No need to pay benefits • Flexible schedule Disadvantages: • Lack of continuity • More people to train • Tend to be less motivated -

  6. Development • Promotes problem-solving ability • Provides analytical skills/new perceptions

  7. Behavior Modeling Depicts the right way to… • handle personnel problems • interview • evaluate applicants • make decisions • Reward or Punishment

  8. Learner Controlled Instruction (LCI) … a program in which employees are given job standards to achieve and asked to reach the standards at their own pace.

  9. Learner Controlled Instruction (LCI) • Less costly than classroom instruction • Accepts that people have different levels of ability • Learner is self-motivated • Learning resources: books, written policies and practices, experts

  10. The Manager as Coach • Trains and motivates • Shows people how to perform • Gives criticism when needed • Stresses the RIGHT WAY • Gives positive feedback

  11. Leadership • Transforms problems into challenges • Excites the imagination • Calls on pride • Develops a sense of accomplishment • Provides opportunities o overcome obstacles

  12. Characteristics of a Leader • Coordination • Delegate tasks • Meet deadlines • Flexible • Team player • Long-term goals • Enthusiastic

  13. Characteristics of a Leader • Handle rejection • Communicate • Challenger • Motivator • People-oriented • Responsible • Build employee development

  14. Subtleties of Supervision • Motivation theories stress reinforcing desirable behaviors • Emphasize the specific behavior- not just general praise • The employee will be likely to repeat that behavior • Treat undesirable behavior the same way

  15. Motivation through Partial Ownership • “A piece of the action” encouraging unit managers to acquire through purchase a percentage of the store they manage • Makes every unit manager a capitalist, and a part owner without the risks • Allows persons with enterprise spirit to enjoy it with minimal investment and maximum protection from failure

  16. The End

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