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IT & Operations Management in Banks. Bilgi Üniversitesi – March 2011. IT & Operations in Banks. IT & Operations. CEO. Domains. IT & Operations. IT. Process. Performance Management. Operations. Facility. Physical Security. Domain Responsibilities. IT & Operations. Process.
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IT & Operations Management in Banks Bilgi Üniversitesi – March 2011
IT & Operations in Banks • IT & Operations • CEO
Domains IT & Operations IT Process Performance Management Operations Facility Physical Security
Domain Responsibilities IT & Operations Process • Process Modelling • Business Process Management • Business Process Change Management • Process& ProceduresDocumentation • Process Improvement Projects • Organizational Fitness • Information Portal Management IT Processes Performance Management Operations Facility Physical Security
Domain Responsibilities IT & Operations Performance Management • Budgeting • CostAllocation • ProcurementPolicies & Rules • Contract Management • SLA Management IT Processes Performance Management Operations Facility Physical Security
Domain Responsibilities IT & Operations Operations • Trade Finance products • Industrialized Credit products • Treasury products • Domestic payments, International payments, • Cheque& Cash • Salary payments, utility payments • Card Operations • ATM, POS & Web KioskMonitoring& Maintenance • Fraud Management • Customer Complaint & RequestManagement IT Processes Performance Management Operations Facility Physical Security
Domain Responsibilities IT & Operations Facility • Construction & Premises • Real Estate • Architectural Design, Implementation & Monitoring • Buildings’ Technical Infrastructure • Procurement& General Services • Archiving • Procurement & Managementon • Catering • Shuttle • Cleaning • Stationary & Preprinted Forms • Corporate Cars • CIT IT Processes Performance Management Operations Facility Physical Security
Domain Responsibilities IT & Operations Physical Security • Coordination of Preventive security measures • Guarding Services ( At least one security guard at each branch) • CCTV Surveillance • Maintenance of Emergency and Evacuation plans of all premises • Alarm Systems IT Processes Performance Management Operations Facility Physical Security
Plan IT IT Overview Measure IT Secure IT IT Do IT Organization & Governance Performance Management Security Technology & Operations
Strategic Planning Where it allbegins…
Functional Architecture EXTERNAL PARTIES C U S T O M E R C H A N N E L S Electronic Data Transfer Clearing & Settlement Output Generation Branch Banking Self Banking xxxxxxx xxxxxxx xxxxxx xxxx P R O D U C T S Cards Deposit R E F E R E N T I A L S CIF Fees & Charges D A T A W A R E H O U S E S Basel II Profitability O P E R A T I O N S Customer Contract Financials & Reporting Scoring Appraisals Accounting RegularityReporting
IT Requests The number of new requests vs the number of Requests Completed by months
IT Requests # of Ongoing Requests cover all phases (Awaiting BU Approval, Awaiting BU Info or In Analysis, In Dvlp, In UAT)
The 2010 Gartner CIO Survey Ali KIRVAL - BilgiÜniversitesi
The 2010 Gartner CIO Surveyresults Source : The 2010 Gartner CIO Agenda
The economy places a premium on productivity Source : The 2010 Gartner CIO Agenda
CIOs will lead today and reposition IT for the future Source : The 2010 Gartner CIO Agenda
End User Predictions for 2010 • By 2012, 20% of businesses will own no IT assets. • By 2012, Facebook will become the hub for social networks integration and Web socialization. • By 2014, most IT business cases will include carbon remediation costs. • Internet marketing will be regulated by 2015, controlling more than $250 billion in Internet marketing spending worldwide. • By 2014, more than three billion of the world’s adult population will be able to transact electronically via mobile and Internet technology. • By 2015, context will be as influential to mobile consumer services and relationships as search engines are to the Web. • By 2013, mobile phones will overtake PCs as the most common Web access device worldwide. Source : Gartner’sPredicts 2010
