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IT service management

Through advanced infrastructure discovery and visualization capabilities, VIRIMA links the business processes to the technology and services business rely upon. VIRIMA automates IT operations functions enabling improved service, security, risk and compliance management.

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IT service management

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  1. IT service management IT is under pressure to introduce new services while minimizing disruptions and following secure, best practices. And while all the change is occurring you’re still expected to provide top-notch support to end users of IT services. When issues occur, they must be met with rapid resolutions. As organizations make the switch from help desks to true service desks, new processes must be introduced and adopted. Virima Technologies

  2. ITSM Software To meet this transformation, ticketing systems are being replaced with IT Service Management (ITSM) platforms that help ensure process adherence and provide workflow automation. The challenge is finding the right ITSM platform. Some are well suited for smaller organizations while others are packed with enterprise features but are expensive and complex. With Virima ITSM, your service delivery will improve, IT ops and security will have the information they need to keep you running efficiently and securely and responding to compliance and financial audits will be easier than ever before. Find Your Solution • Virima Technologies

  3. IT services desk software All of the asset and relationship data can be automatically discovered and contained within the ITIL compliant Service Asset Configuration Management (SACM) CMDB. All CMDB data is fully leveraged across all ITSM processes and is available via custom reports and dashboards. This provides service desk operators with greater access to information so they know what is due to an existing issue and what requires escalation.  • Virima Technologies

  4. IT asset management All of the asset and relationship data can be automatically discovered and contained within the ITIL compliant Service Asset Configuration Management (SACM) CMDB. All CMDB data is fully leveraged across all ITSM processes and is available via custom reports and dashboards. This provides service desk operators with greater access to information so they know what is due to an existing issue and what requires escalation. Virima’s incident and problem management processes can be tied to specific assets and service owners so it’s easy to identify the correct next-level resources to respond. And Virima helps you avoid future problems by making it easy to identify service request patterns and reoccurring issues. • Virima Technologies

  5. IT asset management tool All CMDB data is fully leveraged across all ITSM processes and is available via custom reports and dashboards. This provides service desk operators with greater access to information so they know what is due to an existing issue and what requires escalation. All of the asset and relationship data can be automatically discovered and contained within the ITIL compliant Service Asset Configuration Management (SACM) CMDB. • Virima Technologies

  6. 1155 Mt Vernon Hwy, NE Suite 800, Atlanta, GA 30338 (404) 969-4180 research@virima.com

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