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Utilizing Data for Real Quality of Life Improvement

Utilizing Data for Real Quality of Life Improvement. July 2003 R.I. Division of Developmental Disabilities Susan Babin, Administrator. RI’s System for People with Developmental Disabilities. Community based 4000 adults 35 providers State case managers

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Utilizing Data for Real Quality of Life Improvement

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  1. Utilizing Data for Real Quality of Life Improvement July 2003 R.I. Division of Developmental Disabilities Susan Babin, Administrator

  2. RI’s System for People with Developmental Disabilities • Community based • 4000 adults • 35 providers • State case managers • Focus on each person’s choice of supports, providers • Individualized Funding Authorization

  3. Mission:For people to live good quality lives • Ensuring various safeguards are in place to promote health and safety • Providing equitable access to available resources • Developing informational materials to assist people to make informed decisions • Enhancing the quality of supports The primary role of the system is to administer a community system of services/supports for people with disabilities by:

  4. Identifying Information • What information is available? • What format is the information in? • Is the information reliable? • What information is important to use? • What is really important to people with disabilities?

  5. Available Information • NCI data • Personal Interviews • Family Satisfaction • Licensing • Agency Reviews • CQI • Incidents • Mortality • Health Care • Employment

  6. Integrating Information…A Three Tiered Approach • Tier 1: Internal Incident Management Committee • Tier 2: Incident Management Trends Analysis Committee • Tier 3: Statewide Quality Consortium

  7. Internal Incident Management Committee Purpose: Responding to Serious Incidents • Review all reported incidents • Classify each incident • Determine necessary follow-up • Monitor the status of investigations

  8. Incident Management Trends Analysis Committee Purpose: PROACTIVE APPROACH OF QUALITY IMPROVEMENT TO PREVENT INCIDENTS • Emphasizes PREVENTION of harm • Values the SHARING of information • Works to create systems of supportandshared accountability • Uses DATA TECHNOLOGY to identify TRENDS • Makes recommendations for SYSTEM IMPROVEMENT

  9. Statewide Quality Consortium Purpose: SYSTEM IMPROVEMENT • Review ongoing activities that collect information (National Core Indicators, CQI, Agency Reviews, Incident Management, Licensing, Health Care, etc.) • Analyze data/ information regarding services, satisfaction, outcomes • Identify trends • Focus on goals for system improvement…What is REALLY important?

  10. Quality Consortium Goals What REALLY MATTERS? • Implementing Strategies for Improving Health and Safety • Building Personal Friendships and Intimate Relationships • Enhancing Opportunities for Employment

  11. Positive Accomplishments • Statewide visibility • Diverse representation • Resource materials… “The More You Know”, “Questions To Ask In Choosing A Service Provider” • Informational sessions… Incident Management, Relationships • Leadership of Advocates in Action • Statewide employment survey • Value of TA from national experts

  12. Strategies to Share Information • Newsletter articles • Websites • Written reports • Conferences • Trade Show • Feedback to providers • Informational bulletins • Advocacy meetings • Committee agenda items • Press Conference

  13. What Are We Learning? • Good work happens with teamwork • People get engaged about themes that really matter • Information/data are powerful tools • TA from Val Bradley and Dale Dangremond is very useful …national perspectives • Benefits of CMS Quality Management Framework • We can do better!!!

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