1 / 11

Moments of Truth

The Successful Club Series. Moments of Truth. 290. The Mission of the Club.

viveca
Download Presentation

Moments of Truth

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. The Successful Club Series Moments of Truth 290

  2. The Mission of the Club The mission of a Toastmasters club is to provide a mutually supportive and positive learning environment in which every member has the opportunity to develop communication and leadership skills, which in turn foster self-confidence and personal growth. 290  Moments of Truth  1

  3. The Reasons Members Leave 3% move away 1% die 9% move on to other products because of a recommendation 9% find a cheaper product elsewhere 68% go elsewhere because the people they deal with are indifferent to their needs 10% are chronically dissatisfied 290  Moments of Truth  2

  4. Moments of Truth A Moment of Truth is an episode where a member comes in contact with any aspect of the Toastmasters experience and forms an impression of a club’s quality and service. 290  Moments of Truth  3

  5. Toastmasters’ Moments of Truth • First impressions • Membership orientation • Fellowship, variety and communication • Program planning and meeting organization • Membership strength • Achievement recognition 290  Moments of Truth  4

  6. First Impressions • Guests greeted warmly and introduced to officers and members • Guest book and name tags provided • Professionally arranged meeting room • Arrangements meet speakers’ needs • Guests invited to address the club • Guests invited to join 290  Moments of Truth  5

  7. New Member Orientations • Formal induction, including presentation of pin and manuals • Assignment of mentor • Education programs and recognition system discussed • Learning needs assessed • Speaking role(s) assigned • Member involved in club’s activities 290  Moments of Truth  6

  8. Fellowship, Variety and Communication • Guests greeted warmly • Enjoyable and educational meetings • Regularly-scheduled social events • Participation in area, district and International events • Inter-club events • Club newsletter and/or Web site–updated regularly 290  Moments of Truth  7

  9. Program Planning andMeeting Organization • Program and agenda publicized in advance • Members are prepared to carry out all program assignments • All projects are manual projects • Meetings begin and end on time • Creative table topics and activities • Positive and helpful evaluations 290  Moments of Truth  8

  10. Membership Strength • Club has 20 or more members • Members are retained • Promotion in club’s organization or community • Club programs are varied and exciting • Toastmasters sponsoring new members are recognized • Regular membership-building programs 290  Moments of Truth  9

  11. Recognizing Accomplishments • Award applications immediately submitted to WHQ • Progress chart displayed and maintained • Member achievements recognized with ceremony • Club, district and international leaders recognized • Club and member achievements publicized • DCP used for planning and recognition 290  Moments of Truth  10

More Related