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SDLC Project

SDLC Project. Examples. Planning Phase. Example 1. Project Plan. The system we are developing for our business is a website that we will use to update our customers about our next location as a social network as well as sell our products and merchandise.

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SDLC Project

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  1. SDLC Project Examples

  2. Planning Phase Example 1

  3. Project Plan • The system we are developing for our business is a website that we will use to update our customers about our next location as a social network as well as sell our products and merchandise. • As a business we need to be able to manage our website effectively, update our information quickly and clearly communicate our information to our customers. • Our website will allow customers to become “members” of our business, login into our site, browse products and information and contact the founders of Forensic Fountain.

  4. Project Plan • Our critical success factors include: • A data-driven website • Easy to navigate home, order, and other pages of the site • Clear flow of the website • Effective communication to the founders • Used to analyze customer feedback and make changes

  5. Project Plan • For Forensic Fountain’s system we decided to conduct the following feasibility studies: • Cost-Benefit Analysis – This study will allow our company to determine if the benefits of running the “click” part of our click and mortar business outweigh the costs of running an online operation and will tell us whether to keep that part of our business or not • Schedule Study – This feasibility study will help our business because we have a lot of dates and events to keep track of due to the fact that we are a travelling business. A schedule study will help us determine if we can meet all of our obligations as a company.

  6. Project Timeline/Milestones • November 2, 2011 – Business requirements and project plan drawn up and completed • November 5, 2011 – Sent database model to programming company • November 10, 2011 – First basic prototype completed and under revision • November 12, 2011 – Second prototype completed • November 13, 2011 – Database received from programming company • November 13, 2011 – Website completed and ready for system testing • November 16, 2011 – Final product approved for launch • November 20, 2011 – User documentation due • November 21, 2011 – Website opened to the public, database fully functional

  7. Planning Phase Example 2

  8. Project Plan CheckPoint Rush is based around women dirtbiking. Our company wants to start a website that will familiarize our current and potential clients with what we do, what kind of products and services we offer, and what our location is. Our customers will be able to purchase products online through our website, and download special training videos. We will keep our customers up to date with all the latest information regarding our products and special offers and discounts. Customers will also be able to ask questions, and expect answers within 24 hours.

  9. Project Plan • Our company will focus on the following critical success factors: • a website which is easy to navigate • customers will be able to contact us in case they are having problems with placing orders • all required information will be in place • easy download option for training videos.

  10. Project Timeline November 12, 2012 – Project plan completed and business requirements identified November 15, 2012 – Database model is finished and sent to the programmers November 17, 2012 – Website design completed and training videos due November 19, 2012 – Premier prototype is completed and under review November 20, 2012 – Page for custom orders designed and competed November 26, 2012 – Final product completed and user documentation due December 1, 2012 – Website is launched and available to the public

  11. Feasibility Studies Our company will conduct the following feasibility studies: Economic feasibility study will allow us to compare costs related with creating a website with forecasted benefits. By doing this analysis, we will be able to determine what parts of website should or should not be excluded from original design. We will perform operational feasibility study in order to see if the website will accomplish all objectives. It will help us find out on what parts of the project we need to focus more, and how to optimize them.

  12. Analysis Phase Example 1

  13. Project Analysis – Business Requirements Our online system will: • Be easy to navigate from login to checkout • Have an online ordering and payment system • Present information in a clear and understandable way to customers • Allow employees to use customer information to analyze business performance • Allow the generation of reports regarding different aspects of the business • Allow customers to contact the business with comments or concerns

  14. Project Analysis • The two processes we chose to diagram are a customer order and contact us. • Due to the fact that our website will be a large part of our sales, showing the customer order process will help you understand how a customer will go through our system and also help us identify where potential problems might arise. • In addition, because we are a travelling business we do not have a concrete location where customers can come and share their concerns with us. Therefore, the contact us process of our business will be crucial to our success (or failure) as a business. A social networking function would also help cohesion.

  15. Customer Order Process Customer Computer Sta When our customers first visit our site they will see our home page. In order to place an order, they will need to sign in as members of our site. Customers will be prompted for their User ID and Password. If they are new to our system, they can create a profile (free of charge) by setting up a User ID, password, and some brief information. Once they have done that, the system will either verify their information, or will reject it as an invalid login and request they enter their information again. Once they have been accepted, they are free to browse through all of our products and select whichever fits their fancy. Once a product has been selected and a customer is done shopping, they will proceed to checkout where they will enter their payment information, confirm their order and their method of reception, and send in their order for packing. Enter User ID and Password Customer order and payment Verify user Add User ID, Password and Confirm New User Invalid Login Products Product Selection Existing User Order Confirmation/ Package Destination Order review and Payment Information/Type Shipping or Pick-up

  16. Buy vs Build Analysis • Our business relies mainly on the building side of a buy v. build scenario. We plan on hiring someone to build our website in-house but do not plan on using a “canned” website development system. We will be able to have more options as far as being able to modify and update our website if we did this.

  17. Analysis Phase Example 2

  18. Project Analysis We chose to diagram customer login process and the enrollment process. Our customer database is going to be a big part of our website because it keeps track of all of the different accounts as well as the information in each account including: Purchases Class enrollments User history User interests

  19. Business Requirements Our online system will: Be easy to navigate Have an online ordering, payment, and enrollment system Have information presented in a clear and understandable manner for customers Allow employees to use customer information to analyze business performance Allow company to generate reports to keep track of different characteristics of the business Allow customers to contact the business with any questions, comments, or concerns that they may have

  20. Buy VS Build Analysis Our company has performed buy vs. build analysis, compared costs and benefits related to both options, and come up with a conclusion that it’s in our best interest to build our own website. Our company has already hired employees who are experts in technology and design. Therefore, we are confident that the final product will live up to our highest expectations. By building our own website we will be able to make any necessary changes and alterations as they come up.

  21. Process Diagram: Enrollment Process During the enrollment process, customers will be prompted to login or create a user name. Then they will be presented with the available courses. From there they will have the option to browse our instructor profiles and select the instructor and the course that they like the best. After they have selected their course they will be required to make a down-payment to hold their seat in the class. They will pay the remainder of the cost when they arrive for the class.

  22. Process Diagram: Login Process The login process will enable our customers to create their own accounts, through which they will be able to place orders for standardized or customized products, ask questions, apply for training lessons, and download training videos. Current users will be able to access their accounts by inputting their user names and passwords. New clients will be able to sign up by inputting their personal information, like name, address and contact information, and choosing a unique user name and password to access their accounts. Our company will run a database of all users’ information, and it will guarantee confidentiality. By maintaining a database, we can learn about customers’ preference and inform them about specific discounts and offers regarding those products.

  23. Design Phase Example 1

  24. System Model - Website Logo BUSINESS NAME Log In Find Us Catalogue Contact Us Fan Pictures Home Body Comments

  25. Customer Payment Database CUSTOMER Destination CUSTOMER ORDER Payment ORDER

  26. Web Site Navigation HOME Checkout Shopping Cart Log In A Product Catalogue Abandon cart Add to cart? Find Us Continue shopping Contact Us No Yes Fan Photos

  27. Design Phase Example 2

  28. System Model CheckPoint Rush [Logo] : Slogan Our Riders Videos Photo Gallery Upcoming Events Blog Login Products Training Facilities FAQ’s About Us Picture Slide Show (Body) Join Our Team -- Policies -- Contact Us

  29. CheckPoint Rush Company Database CLASS REGISTRATION CUSTOMER ORDERS PAYMENT PRODUCTS VENDORS

  30. CheckPoint Rush Website Navigation Login Products Training Facilities FAQ’s About Us Customer Account Account History Create New Account Products Home Page Training Facilities Info Shopping Cart Check Out Our Bio’s Continue Shopping Indoor Outdoor Company Info Our Riders Videos Photo Gallery Upcoming Events Blog Follow us on Twitter Riders Bio’s SlideBomb Media Page News Posterous Spaces Twitter

  31. Development Phase Example 1

  32. Website Prototype • We chose this prototype because it is easy for the customer to navigate. We also included fan photos because we wanted our customers to be recognized for their contributions to our business’ success.

  33. Website Prototype

  34. Development Phase Example 2

  35. Prototype Our company is satisfied with how the initial prototype looks like. The website is streamline and very easy to navigate. Our customers will not have any trouble finding the information that they need, which is one of our main requirements. The design of the website is very appealing. The combination of colors, pictures and text makes it look very professional and fun at the same time. It shows off the adventurous spirit, and excitement related to dirt biking.

  36. Testing Phase Example 1

  37. Screen / Form Tested Home page Date Tested November 17, 2011 Tester Name of Tester Test Condition Actual Results (Circle one) Expected Results Pass Fail Pass Fail Pass Fail Pass Fail

  38. Testing Phase Example 2

  39. Screen / Form Tested Check Point Rush Shopping Cart Operations Date Tested 11/14/2012 Tester Mary Smith Customers are able to enter Their log-in info and system Will recognize it and bring them to the correct account Test Condition Shopping Cart Performance System Log in Check out The system will take the Information of the payment (i.e. credit card, gift card) and process it correctly Expected Results Once customer is done Shopping the system will Navigate them to correct pages To complete transactions Shopping cart will keep track Of all items and will navigate Through websitewhile Shopping cart is open The system was able to Take the payment Information to process and Complete the transaction The system completed the Check out process after The payment cleared Actual Results System was not able to Match username and Password to the information Stored in the database The shopping cart kept track of all items andnavigated through The Website without losing the Items in the cart Pass Fail Pass Fail Pass Fail (Circle one) Pass Fail Payment Methods Testing

  40. Implementation Phase Example 1

  41. Implementation - Training • Forensic Fountain is a travelling company and as such the amount of employees will be fairly small, thus our main training method is mainly based on a one-on-one interaction with a trainer. The company will not hire large groups of individuals, so group training will not be required. Online training would also be beneficial because the training information would be archived, thus making it available to employees as needed. For one-on-one training, each employee will spend a day of training with a founder or high level employee learning the system. • USER DOCUMENTATION: Training manuals will be developed and available to employees as needed. In addition, we will incorporate a train-the-trainer program people new to our system after the initial training. There will also be a FAQ area for employees to access as needed.

  42. Implementation • Our business will be implementing a plunge conversion method. We do not have a current website, so plunge makes the most sense for our business.

  43. Implementation Example 2

  44. Implementation We will implement this system through a semi continuous training program. This means that a group of employees will attend meetings on a bimonthly basis to learn what is changing within the system so they can train the rest of the employees. This will help keep the management and usage of the system the same. Parallel conversion will be used so we can have a system to fall back on just in case a problem does arise with the new system. This will ensure that we will not be completely out of a system if something does end up failing. We will keep the system up through production and maintenance by using the training program stated above. User documentation will include a user manual. This manual will give detailed records on how everything within the system works. Any system user will be able to look in this manual if they have any question and they will be able to find exactly what they need to do in order for the system to run properly.

  45. Maintenance Phase Example 1

  46. Maintaining Forensic Fountain • The founders of the company along with a couple two IT specialists will be in charge of performing changes to the system as problems arise. We will have a help desk to field both customer and employee questions. The founders will also be in charge of changing the system format to customize the experience based on customer and employee feedback.

  47. Maintenance Cont. • Our adaptive maintenance will be handled by the owners of Forensic Fountain and will mostly entail them managing the layout and flow of the website in order to better accommodate customers and employees and the growing needs of the business. • Our corrective maintenance responsibilities will be handed over to the few IT specialists the company has hired to make sure that the system runs smoothly and any defects are eradicated quickly and without problems. • The perfective maintenance aspect of our company will be based heavily on the feedback from our customers and employees. Once we have sufficient data to warrant a change, those changes will fall under the adaptive maintenance process and be handled by the same personnel. • Our preventive maintenance will be monitored by our IT specialists, as is our corrective maintenance and will be based on trends produced by our maintenance schedule and commonly reported problems from within and outside of the company. This maintenance will also be based on metrics

  48. Maintenance Cont • During the first 3 months of operation: • Daily scans to check for any problems with the navigation, design, and other major areas of the site • Routine weekly system testing to make sure system and databases are running smoothly • Customer simulation by employees to test ease of system • Effective April 1: • Monthly scans of the system to ensure everything is still functioning highly (test links, documents, product database, etc) • Periodic customer simulation to asses the quality of the website • Quarterly updates to the system • Bi-annual Deep checks/scans of databases – perform data cleansing activities • Monthly metrics will be ran to determine efficiency and effectiveness of site • Company reports at the end of every quarter to assess performance and website quality • Customer feedback, questions and complaints will be read and dealt with as soon as they occur.

  49. Maintenance Phase Example 2

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