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Management Theory

Management Theory. Chapter 2: Current Trends and the Changing Context of Management. Learning Objectives. Understand the basic concepts of several current trends in management Explore three forces that are changing the context for managerial work today. Current Trends in Management.

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Management Theory

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  1. Management Theory Chapter 2: Current Trends and the Changing Context of Management

  2. Learning Objectives • Understand the basic concepts of several current trends in management • Explore three forces that are changing the context for managerial work today

  3. Current Trends in Management • Quality Management • Systems Thinking • Learning Organizations • Knowledge Management • Entrepreneurship • Physical & Emotional Health

  4. Total Quality Management • “TQM” - W. Edwards Deming • Continuous improvement • Focus on customer • Relentless attention to quality (rather than cost or productivity)

  5. Systems Thinking • See the “whole” rather than the parts: • interrelationships vs. things • processes vs. snapshots • Recognize the problems of dynamic complexity: • cause and effect are often not closely related in time or space • consequences of actions are often not obvious to participants • Seek leverage points: • Small, well-focused actions can produce significant, long-lasting improvements • Look for enduring solutions vs. popular quick fixes: • Today’s problems often come from yesterday’s “solutions”

  6. Systems Thinking Tools • Systems archetypes • Certain types of systemic structures tend to recur • By mapping your system, you can identify the archetype • This enables you to find the leverage points (and therefore long-term solutions) for the situation you face

  7. Learning Organizations • Organizations that learn can deliberately adapt, change and grow rather than just react • All members of the organization take an active role in identifying and resolving work-related issues • Investment in the ongoing training and development of employees

  8. Knowledge Management • The deliberate approach to systematically managing information in an organization • gather • store • access • share

  9. Entrepreneurship • New business start-ups • within or outside of existing organizations

  10. Physical & Emotional Health • Focus on the whole person/work-life balance • Employee health centers • Workplace spirituality

  11. Factors Affecting the Changing Context of Managerial Work • Changing Workforce Demographics • Age, gender, race/ethnicity, culture • Technology • Alters what work is done, how work is done, when work is done and where work is done • Globalization

  12. Summary • As we enter the second century of management theory, we see several trends affecting how management is practiced • At least three driving forces are changing the context for managerial work

  13. What’s Next? • Lab reports due Friday • We will review information for Monday’s exam

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