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Central Coordination and Central Tools for distributed Support T. Antoni | KIT

Central Coordination and Central Tools for distributed Support T. Antoni | KIT SSC Workshop | 01/07/09 | Orsay. User support coordination in EGI. User support coordination. General user support workflow. First Line Support. MW Support. Operations Support. Community and

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Central Coordination and Central Tools for distributed Support T. Antoni | KIT

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  1. Central Coordination and Central Tools for distributed Support T. Antoni | KIT SSC Workshop | 01/07/09 | Orsay

  2. User support coordination in EGI User support coordination T. Antoni | SSC Workshop | 01/07/09 | Orsay

  3. General user support workflow First Line Support MW Support Operations Support Community and Applications Support T. Antoni | SSC Workshop | 01/07/09 | Orsay

  4. User from global VO GGUS Auto- mation Direct assignment Left-overs Central First Line Support Regional First Line Support Second level support T. Antoni | SSC Workshop | 01/07/09 | Orsay

  5. User from regional VO GGUS Regional First Line Support Central First Line Support Regional second level support Second level support T. Antoni | SSC Workshop | 01/07/09 | Orsay

  6. GGUS MW Unit PT 1 PT 2 PT n PT 1 PT 2 PT n Middleware support via GGUS T. Antoni | SSC Workshop | 01/07/09 | Orsay

  7. GGUS User Community Services (incl. DUS,…) UC 1 UC 2 UC n UC 1 UC 2 UC n Community support via GGUS T. Antoni | SSC Workshop | 01/07/09 | Orsay

  8. Summary Proper coordination very important (OU, MU, UCS) Communication channels have to be well defined Need for central tools Clear interfaces have to be defined Make sure support is properly staffed from the beginning Counterbalance the increased autonomy and diversity of the NGIs T. Antoni | SSC Workshop | 01/07/09 | Orsay

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