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Presentation by: Jason Connor

“The Tyranny of Toxic Managers: Applying Emotional Intelligence to Deal with Difficult Personalities.” Author: Roy Lubit. Presentation by: Jason Connor. Roy Lubit. M.D., Ph.D., Board Certified in Forensic Psychiatry, Child Psychiatry, and Psychiatry and Neurology

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Presentation by: Jason Connor

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  1. “The Tyranny of Toxic Managers: Applying Emotional Intelligence to Deal with Difficult Personalities.”Author: Roy Lubit Presentation by: Jason Connor

  2. Roy Lubit • M.D., Ph.D., Board Certified in Forensic Psychiatry, Child Psychiatry, and Psychiatry and Neurology • Emotional Intelligence and Organizational Behavior. • Has wrote two books regarding toxic managers.

  3. Key points • Types of toxic co-workers, and how to deal with them • Developing emotional intelligence • Decoding work styles

  4. What is a Toxic Manager? • Can be any co-worker • Derail your work abilities • If not handled properly they can tear down an entire organization.

  5. Types of Toxic Co-Workers:Narcissistic Management • “Legends in their own minds.” • Need control • Will not accept change • Micromanagement!!!

  6. How to Deal! • Outshine them!!! • Always document your work. • Avoid new suggestions, let them think of ideas of their own and implement them.

  7. Aggressive Management • “Dog-eat-dog” mentality • Can not relate to others • Use intimidation • “Hard Ass”

  8. How to Deal! • Do not let them intimidate you • Find out what upsets them. • Be helpful when they need assistance. • Vega and Comer suggest the best way to deal with bullying is to set up a company policy dealing specifically with the issue

  9. Rigid Management • “My way or the Highway.” • Worry about making mistakes. • Paranoid • Not open to new ideas

  10. How to Deal! • Avoid arguing • There is better and easier ways of doing things • Explain how your ideas can help them, and fit into their plans.

  11. Impaired Management • ADHD • Deppresion • Drug problem • Burnout

  12. How to Deal! • Dr. Lubit states the only way to deal with an Impaired manager is to get treatment.

  13. Have you seen or worked with somebody with some of these Traits?

  14. My experience • Not all toxic managers have these individual traits. • Many have certain characteristics of each, but some are completely dominant in one category. • I think most common is the Narcissistic trait.

  15. Combined Traits • “Narcissistic Self-esteem Management” is an article that performed an empirical study that supports what Dr. Lubit is discussing, and broadens his theories. • “The results of this study suggest that narcissistic persons are aggressive and domineering” meaning most toxic managers have common traits, and sometimes a combination of them all.

  16. Emotional Intelligence • “The better you understand how other people view the world and what motivates them, the better you will be able to influence their behavior”.

  17. Emotional Intelligence • He breaks it down into two categories • Personal competence • Social competence

  18. Personal Competence • Your ability to understand your strengths and weaknesses, and your ability to manage them accordingly. • Realizing how your emotions, and actions effect others in your work environment.

  19. Social Competence • Social competence involves ones social awareness and relationship management. • You must know how to motivate and persuade your co-workers. • Respect the ideas of other individuals.

  20. Decoding Work Styles • Everybody is different • Relate the job to the individuals personality • You wouldn’t want to hire an introvert personality for a sales manager position

  21. Introverts Detail-oriented Task-oriented Emotional Intelligence Planners Self-centered Conservative Initiative Conscientous Extroverts Big picture People-oriented Limited Social Skills Spontaneous Group-oriented Imaginative Followers Unreliable Work Styles Model

  22. How can you figure out what kind of work style a potential candidate might possess?

  23. Future Trends • Questionnaires/surveys • Tougher interview process • Spend more time in training

  24. Conclusion • “Some are toxic most of the time; most are toxic some of the time” {Dr. Lubit}. • Knowing how to deal with toxic managers is what sets a good manager aside from a great manager.

  25. Discussion!

  26. References • Lubit, R. (2004). The tyranny of toxic managers: Applying emotional intelligence to deal with difficult personalities. Ivey Business Journal Online, 68(4). • Raskin, R., Navacek, J., & Hogan, R. (1991). Narcissistic self-esteem management. Journal of Personality and Social Psychology, 60(6), 911-918. • Vega, G., & Comer, D. (2005). Sticks and stones may break your bones, but words can break your spirit: Bullying in the workplace. Journal of Business Ethics, (58), 101-109.

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