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Sales Services Provided By LMS Provider

Have you ever thought of reviewing your to-be LMS provider through the lens of it's after sales service? If not, then find out the parameters that you should judge your to-be LMS provider on to ensure that you choose right. Read on to find out more!

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Sales Services Provided By LMS Provider

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  1. Sales Services Provided By LMS provider

  2. Checkpoints For The LMS Buyer All or a majority of these services should be given by a good LMS provider. • Account Manager • Product training after product purchase • Tech Support • Open community • Live Chat, Email, and Telephone

  3. Account Manager • An account manager may be assigned to you for addressing your specific requests- such as a solution to a particular problem, and customization of the platform, among others. • These managers give you time and attention as their job entails providing a personalized customer service experience. • Account managers usually have a wide perspective of the markets, LMS trends and thus have focused approach to customer service due to data insights they get from their teams.

  4. Product Training After Product Purchase • You will require this service to use the product better and clear your doubts in a virtual face-to-face interaction. • The LMS Softwareprovider may also have knowledge resources such as online manuals, guides, help files and help videos of the product.

  5. Live Chat, Email, and Telephone • Live chats, emails and telephones are the quickest way to get in touch with the customer support in case of an issue with the product. • The customer support team’s availability is required 24×7 if the product has global clients.

  6. Thank You !

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