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Non Verbal Communication

Non Verbal Communication. Chapter 5. Terms to Know. Body language Tone of voice Gesture Space Distance Eye contact. How to we learn to interpret non verbal communication?. Body Basics. “silent language” People remember more of what they see. It helps us recognize the truth.

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Non Verbal Communication

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  1. Non Verbal Communication Chapter 5

  2. Terms to Know • Body language • Tone of voice • Gesture • Space • Distance • Eye contact

  3. How to we learn to interpret non verbal communication?

  4. Body Basics • “silent language” • People remember more of what they see. • It helps us recognize the truth. • Shows diversity

  5. Positive Relaxed posture Arms relaxed Good eye contact Nod agreement Smile at Humor Lean in Use gestures Negative Body Tension Arms folded Speaking hand to mouth Fidgeting Lack of eye contact yawning Learning to Read Body Language

  6. Using Body Language Effectively Positive Body Language Good feelings about oneself

  7. Interpreting the Non Verbal Message • Don’t just look, but SEE • Consider the persons normal physical and verbal patterns and be alert for variations from that norm • Remember that one signal alone means nothing; what you’re looking for are clusters of signals

  8. Tone of Voice • Pitch and timbre of a persons voice • Give same words different meanings • Example word… “oh” • How many meanings?

  9. Truth or lie???? Liars typically… • Touch their face when talking • Don’t make eye contact • Become rigid when talking • Mutter or excessive talk instead of making the point.

  10. Multicultural Messages • Hand Signs • Greetings • Handshakes • Kisses • Bows • How countries feel about …Touch • Enjoy-Middle eastern, Latin America, Italy, Greece and Russia • Middle ground -France, China, Ireland, India • Don’t- Japan, U.S., Canada, England, Australia

  11. Types of Space • Intimate • Under 18” • Confidential • Reserved for close connections • Personal • 11/2’-4’ • Conversational • Friendly • Social • 4’-12’ • Ordinary • Businesslike • Public • Over 12’ • Distanced • Brief acknowledgement

  12. Personal Space You are in control of your space!

  13. Non Verbal Workplace Communication • Develop a “Professional Personality” • Don’t smile unless you have a reason • Beware of your head position • Avoid touching anywhere above your own shoulders • Try to be the 1st to interact • Assess yourself • Tune in to your gestures • Identify the things you do when you are tense • Work on your posture • Work on your handshake • Establish good eye contact • Most of all…be yourself

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