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IT training provided by DPS One-to-one Site visits

IT Training for Senators, Members and staff Neil Pickering Director IT Operations (Support and Maintenance). IT training provided by DPS One-to-one Site visits. IT training provided by DPS One-to-one Site visits Over the phone. IT training provided by DPS One-to-one Site visits

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IT training provided by DPS One-to-one Site visits

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  1. IT Trainingfor Senators, Members and staffNeil PickeringDirector IT Operations (Support and Maintenance)

  2. IT training provided by DPS • One-to-one • Site visits

  3. IT training provided by DPS • One-to-one • Site visits • Over the phone

  4. IT training provided by DPS • One-to-one • Site visits • Over the phone • Classroom • Half day and full day • Short courses (2 hours or less) • Promotional (Specific to an appl.)

  5. IT training provided by DPS • One-to-one • Site visits • Over the phone • Classroom • Half day and full day • Short Promotional • Promotional • Lunch box courses

  6. IT training provided by DPS • One-to-one • Site visits • Over the phone • Classroom • Half day and full day • Short courses • Promotional • Lunch box courses • Self Help • On-line tip sheets

  7. IT training provided by DPS • One-to-one • Site visits • Over the phone • Classroom • Half day and full day • Short courses • Promotional • Lunch box courses • Self Help • On-line tip sheets • Computer Based Training

  8. IT training provided by DPS • One-to-one • Site visits • Over the phone • Classroom • Half day and full day • Short courses (2 hours or less) • Promotional (Specific to an application) • Lunch box courses (45 minutes) • Self Help • On-line tip sheets • Computer Based Training (CBT – visual course builder) • KnowledgeBase (Future)

  9. Subjects covered • Supported products • Word • Excel • Parl Info • Outlook • Powerpoint • Internet • Determining subject matter • Call logs – how to calls • Staffing • Service desk staff (2020)

  10. Statistics • Jun 05 -Jul 06 • Classroom = 405 • One to One =104 • Computer Based Training (CBT) = 323 • Jun 04 - Jul 05 • Classroom = 933 (average of 94 students per month trained) • One to One = 196 • Computer Based Training (CBT) = 162

  11. Questions?

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