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County Service Officer Perspective

County Service Officer Perspective . Wanda Newell Lawrence County Veteran Service Officer. PURPOSE: . To Share a New Service Officer Perspective so we can Improve Support to All Veterans . OVERVIEW. What Helped Me Help the Veterans Duty Description Quarterly Training Conventions

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County Service Officer Perspective

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  1. County Service Officer Perspective Wanda Newell Lawrence County Veteran Service Officer

  2. PURPOSE: • To Share a New Service Officer Perspective so we can Improve Support to All Veterans

  3. OVERVIEW • What Helped Me Help the Veterans • Duty Description • Quarterly Training • Conventions • Outreach • Service Officer Manuals • Tennessee County Officers Association

  4. OVERVIEW (cont) • What Hindered Me From Helping • Lack of Understanding • Communication • VA Updates • Budget Constraints

  5. DUTY DESCRIPTION(see handout) • Available to take claims/Seeking out those who may be entitled • Knowledge and high professional standards • 1/3 counselor, 1/3 lawyer, 1/3 doctor • County Service Officer has different role than others

  6. QUARTERLY TRAINING • Understanding the CFR • Diabetes and Its Complications • VA Pension(Both sessions) • Certifying DD214s • SMRs • VARO

  7. OUTREACH • Wednesday PMs/Sign on car • Involvement with Service Orgs • Flag Notices/Book Marks • Nursing Homes • Briefings at Community Events • Newspaper Articles • National Guard Briefs

  8. SERVICE OFFICER TOOLS • CFR US GOV Bookstore 1-866-512-1800 or www.gpoaccess.gov/nara • DAV Service Officer Certification Program DAV Dept 615-695-6384 • VFW Guide for Post Service Officers VFW Dept 615-242-5851 • American Legion Post Officers Guide AL Dept 615-254-0568 • Continuity Book

  9. Tennessee County Officer Association • Badge • Website (www.tnvso.com)

  10. WHAT HURT • Lack of Understanding (VA Regional, Federal, State, Different Organizations) • Communication (VA Regional Office, VA Hospitals) • Not being updated on new rules/regulations or not knowing where to find the updates • Budget Constraints

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