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Cornerstone Phase 4 Update for Stakeholders October 19, 2011

Get the latest update on the Customer Information System (CIS) Replacement Project. The project is currently in Phase 4 and is on track for go-live in 2013. Learn about the project milestones, business functions of the CIS, and the forecasted project costs.

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Cornerstone Phase 4 Update for Stakeholders October 19, 2011

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  1. Cornerstone Phase 4Update for StakeholdersOctober 19, 2011 Customer Information System Replacement Project Update

  2. Phase 4 – Current Status On Track Board Approval TODAY Go Live 2012 2013 2011 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar • Blueprint • (6 months) • Realization • (7 months) • Final • Prep • (5 • Months) • Verification and Stabilization • (4 months) • The CIS project is nearing the end of the Blueprint phase. • The project schedule is “on track” to the baseline plan • Benefits confirmation is being completed as a part of blueprint • Forecast at completion remains at: $179.8M (including contingency)

  3. Phase 4 - Project Milestones On track To complete Oct 31 On track To start Nov 1

  4. Phase 4 - Project Milestones On track To Start May 1, 2012 On track To go Live Oct 9, 2012 On track To complete Feb 15, 2013 4

  5. CIS Solution OverviewBy the Numbers 5

  6. CIS Business Functions Customer Information and Contact Management Conservation and Demand Management Customer Service Service Order Management Service Order and Work Management Meter Device Management Meter Data Acquisition and Storage Metering Bill Calculation and Printing Complex Billing (Interval Metered) Remittance Processing Credit and Collections Billing and Payment Wholesale Market Settlements Retailer Enrollment and Billing Retail and Wholesale Market

  7. PCAD ORMS FMS Formatting CIS Systems Telephony Web Inbound Correspondence IVR/ CTI Auto-dialler eCustomer / TOU Portal Fax Mail Email Reporting Customer Service CRM Interaction Centre iCare Exception Management Application Business Objects Work Mgmt Service Order and Work Management Meter Business Warehouse Metering Billing and Payment MDUS & WEB Device Mgmt Rates and Billing Collections& Financials HES Archiving AMI Integration EDM & Complex Billing ERP Billing and Payment Data Marts IESO MDMR Radix Market Retail and Wholesale Market Intercompany Data Exchange - IDE(X) EDM

  8. 80+ Interfaces to be built and tested

  9. Project Costs On Track

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